IHP - Network Practice Support Manager

Kids for the Future; San Diego (CA); On-site; USD 112,000 - 135,000; Full time

Benefits offered by this job

Remote work environment

9/80 alternate Friday off schedule

Monthly internet stipend

Cell phone stipend

Aflac supplemental insurance

Job summary

Health Center Partners is seeking a Network Practice Support Manager to support its clinically integrated network and FQHCs, improving value-based care and operational excellence across the region.

The role requires leadership across networks, data-driven decision making, and collaboration with payers, providers, and stakeholders to drive performance and continuous quality improvement.

Qualifications

• Bachelor's degree in Healthcare Administration, Public Health, Business Administration, Healthcare Management, or a related field.
• Minimum five (5) years of experience in managed care operations, healthcare operations, clinic practice management, healthcare quality, or related healthcare environments.
• Valid driver's license, proof of insurance, and reliable transportation for business travel.

Responsibilities

• Provide operational support to member health centers and network initiatives.
• Partner with health centers to align operational activities with value-based care objectives and payer requirements.
• Serve as a liaison between health centers, payers, provider groups, vendors, and network stakeholders.
• Analyze operational and performance data to identify improvement opportunities and support practice transformation efforts.
• Develop and deliver educational materials, training resources, and implementation support tools.
• Support provider education, network communication efforts, and health center engagement initiatives.
• Assist with payer-related issue resolution, eligibility monitoring, reimbursement concerns, and network operations.
• Collaborate with health centers and internal teams to improve workflows, processes, and overall network performance.
• Participate in committees and workgroups focused on continuous quality improvement and network development.
• Document activities, track progress, and contribute to reporting and stakeholder communications.

Skills

Healthcare operations

Value-based care

Payer operations

FQHCs knowledge

Regulatory knowledge

Data analysis

Stakeholder engagement

Microsoft Office

Education

Bachelor's degree

Job description

• Base Pay $111,884.00 - $135,000.00 / Year
• Employee Type Exempt - FT
• Travel 25%
• Manage Others Yes

Integrated Health Partners (IHP) of Southern California is seeking a Network Practice Support Manager to support our clinically integrated network and Federally Qualified Health Centers (FQHCs) as they continue to advance value-based care and operational excellence. This position serves as a key liaison between IHP, member health centers, payers, and strategic partners, helping to drive performance improvement, implement best practices, resolve operational issues, and strengthen communication across the network.

Key Responsibilities

• Provide operational support to member health centers and network initiatives.
• Partner with health centers to align operational activities with value-based care objectives and payer requirements.
• Serve as a liaison between health centers, payers, provider groups, vendors, and network stakeholders.
• Analyze operational and performance data to identify improvement opportunities and support practice transformation efforts.
• Develop and deliver educational materials, training resources, and implementation support tools.
• Support provider education, network communication efforts, and health center engagement initiatives.
• Assist with payer-related issue resolution, eligibility monitoring, reimbursement concerns, and network operations.
• Collaborate with health centers and internal teams to improve workflows, processes, and overall network performance.
• Participate in committees and workgroups focused on continuous quality improvement and network development.
• Document activities, track progress, and contribute to reporting and stakeholder communications.

Minimum Qualifications

Education

• Bachelor's degree in Healthcare Administration, Public Health, Business Administration, Healthcare Management, or a related field.

Experience

• Minimum five (5) years of experience in managed care operations, healthcare operations, clinic practice management, healthcare quality, or related healthcare environments.

Licenses & Certifications

• Valid driver's license, proof of insurance, and reliable transportation for business travel.

Knowledge & Expertise

• Knowledge of healthcare operations, policies, procedures, and regulatory requirements.
• Working knowledge of managed care, value-based care models, healthcare contracting, and payer operations.
• Understanding of Federally Qualified Health Centers (FQHCs) and community health center environments.
• Knowledge of Medi-Cal, Medicare, Covered California, and other healthcare delivery and reimbursement programs.
• Understanding of provider network operations, reimbursement processes, credentialing, and healthcare quality initiatives.
• Knowledge of HIPAA privacy and security requirements.
• Strong relationship-building and stakeholder engagement skills.
• Excellent written, verbal, and interpersonal communication abilities.
• Ability to influence and collaborate with clinicians, operational leaders, and cross-functional teams.
• Strong analytical, problem-solving, and critical-thinking skills.
• Ability to manage multiple priorities, projects, and deadlines simultaneously.
• Strong organizational skills with exceptional attention to detail.
• Ability to adapt to changing priorities and lead process improvement initiatives.
• Proficiency with Microsoft Office applications and data-driven decision-making.
• Commitment to collaboration, continuous improvement, and customer service excellence.

Summary

We offer a comprehensive and highly competitive benefits package, including:

• 100% employer-paid employee medical coverage and 60% dependent coverage
• 100% employer-paid employee dental and vision coverage and 60% dependent coverage
• 100% employer-paid short-term and long-term disability coverage
• 403(b) retirement plan with employer match
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• 14 company-paid holidays annually, including company closure between Christmas Eve and New Year's Day
• Paid Time Off (PTO)
• Company-paid sick leave
• Eight (8) weeks of paid family medical leave

Work-Life Balance & Additional Perks

• Remote work environment
• 9/80 alternate Friday off schedule
• Monthly internet stipend
• Cell phone stipend

Voluntary Benefits

• Aflac supplemental insurance plans

Health Center Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability, protected veteran status, or any other characteristic protected by law.

Compensation will vary based on location, experience, qualifications, and overall alignment with the position. The posted salary range reflects the full compensation band for the role.