iGaming Customer Support Team Lead

GamblingCareers.com; Lansing (MI); On-site; USD 60,000 - 90,000; Full time

Job summary

Aristocrat Interactive is seeking a Customer Support Team Lead to guide our Contact Center in the iGaming and iLottery unit. You will oversee real-time queues, mentor staff, and ensure top-tier customer service.

The role emphasizes integrity, autonomy, and a proactive approach to issue resolution. Ideal candidates have 5+ years in customer service and 3+ years in team leadership, with strong written and verbal communication and a detail-oriented mindset.

Qualifications

• Over 5 years of experience in serving customers.
• Experience managing a contact center or team for customer support (3+ years).
• Excellent written and verbal communication skills.

Responsibilities

• Monitor and manage real-time queues to meet service targets.
• Coach and mentor team members; provide training and performance feedback.
• Document all customer interactions accurately following guidelines.
• Collaborate with other departments to resolve complex issues.
• Lead in the absence of the supervisor and drive continuous improvements.

Skills

Customer service

Team leadership

Communication

Documentation

Coaching & mentoring

Time management

Education

High School Diploma

Job description

Aristocrat Interactive is seeking a Customer Support Team Lead to guide our Contact Center in the iGaming and iLottery unit. You will oversee real-time queues, mentor staff, and ensure top-tier customer service.

The role emphasizes integrity, autonomy, and a proactive approach to issue resolution. Ideal candidates have 5+ years in customer service and 3+ years in team leadership, with strong written and verbal communication and a detail-oriented mindset.