IFM Operations Support Manager

Jones Lang LaSalle Incorporated; Richmond (VA); On-site; USD 93,000 - 135,000; Full time

Benefits offered by this job

401(k) plan with matching

Comprehensive Medical, Dental & Vision

Paid parental leave

Paid Time Off and Company Holidays

Daily Pay

Job summary

Jones Lang LaSalle Incorporated (JLL) is seeking an IFM Operations Support Manager to drive strategic and operational support for facility management across portfolios in Richmond, VA. You will coordinate with operations teams, clients, and partners to ensure service excellence and efficiency.

Responsibilities include overseeing contracts, monitoring KPIs, and leading process improvements while mentoring site teams.

Qualifications

• Bachelor's degree in Facilities Management, Business Administration, Engineering, or related field preferred.
• 5–7 years facility management operations experience; 2–3 years in supervisory/management within integrated facilities environment.
• Proficiency with CMMS platforms (Corrigo) and facility management software; strong MS Office & Google Suite skills.

Responsibilities

• Oversee day-to-day operational support across multiple facility management contracts with SLAs and KPIs.
• Monitor and analyze operational metrics; develop corrective action plans and track remediations.
• Serve as key client liaison; conduct regular business reviews and manage escalations.
• Provide guidance and development to site-based facility managers; promote continuous learning.
• Support contract administration and vendor performance; optimize relationships.
• Utilize CMMS and technology platforms to track work orders and drive digital transformation.

Skills

Operations leadership

Project management

Analytical skills

Communication skills

Multi-tasking

Education

Bachelor's degree in Facilities Management, Business Administration, Engineering, or related field

Tools

Corrigo CMMS

MS Office

Google Suite

Job description

## IFM Operations Support ManagerApplyremote type: On-sitelocations: Richmond, VAtime type: Full timeposted on: Posted Todayjob requisition id: REQ519661**JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.**Position Overview**The IFM (Integrated Facility Management) Operations Support Manager provides strategic and operational support to facility management operations, ensuring seamless service delivery, continuous improvement, and client satisfaction across integrated facilities portfolios. This role serves as a critical liaison between operations teams, clients, and service partners while driving performance excellence and operational efficiency.**Key Responsibilities:****Operational Excellence** Oversee day-to-day operational support activities across multiple facility management contracts, ensuring compliance with service level agreements (SLAs), key performance indicators (KPIs), and contractual obligations. Implement standardized processes and best practices to drive consistency and quality across all managed facilities.**Performance Management** Monitor and analyze operational metrics, generate performance reports, and identify opportunities for service improvement. Develop corrective action plans when performance gaps are identified and track remediation efforts to completion.**Client Relationship Management** Serve as a key point of contact for client inquiries and escalations. Build strong working relationships with client stakeholders, conduct regular business reviews, and ensure client expectations are consistently met or exceeded.**Team Leadership and Development** Provide guidance, mentorship, and support to operations teams and site-based facility managers. Facilitate knowledge sharing, conduct training sessions, and promote a culture of continuous learning and professional development.**Contract and Vendor Management** Support contract administration activities including vendor performance monitoring, invoice reconciliation, and compliance verification. Collaborate with procurement teams to optimize vendor relationships and ensure value delivery.**Systems and Technology** Utilize Computerized Maintenance Management Systems (CMMS) and other technology platforms to track work orders, manage assets, and generate operational insights. Drive digital transformation initiatives to enhance operational efficiency.## Required Qualifications:**Education:** Bachelor's degree in Facilities Management, Business Administration, Engineering, or related field preferred**Experience:** Minimum 5-7 years in facility management operations, with at least 2-3 years in a supervisory or management capacity within an integrated facilities environment**Technical Skills:*** Proficiency with CMMS platforms (Corrigo) and other facility management software platforms* Basic working knowledge of building systems (HVAC, electrical, plumbing, life safety)* Advanced Microsoft Office (Excel, PowerPoint, Word, SharePoint) & Google Suite (Sheets, Docs, Slides, Drive) skills* Basic understanding of maintenance management principles and preventive maintenance programs**Core Competencies:*** Excellent organizational and project management abilities* Strong analytical skills with attention to detail* Exceptional communication skills, both written and verbal* Proven ability to manage multiple priorities in fast-paced environments* Client-focused mindset with strong relationship-building capabilities* Problem-solving orientation with ability to make sound decisions under pressure**Certifications (Preferred):*** Certified Facility Manager (CFM)* Facility Management Professional (FMP)* Project Management Professional (PMP)* LEED certification or sustainability credentials## ## Reporting Structure*Reports to: IFM Operations Director**Direct Reports: Contact Center Supervisor, Facility Coordinators, or other Administrative Support Staff.*This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.**Estimated compensation for this position:**93,000.00 – 135,000.00 USD per year*This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.***Location:**On-site –Richmond, VAIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!**Personalized benefits that support personal well-being and growth:**JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:* 401(k) plan with matching company contributions* Comprehensive Medical, Dental & Vision Care* Paid parental leave at 100% of salary* Paid Time Off and Company Holidays* Early access to earned wages through Daily PayAt JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.***JLL Privacy Notice***Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.**California Residents only**If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Accepting applications on an ongoing basis until candidate identified.