iFly Jacksonville: Flight Instructor / Customer Service Representative

iFLY Jacksonville; Jacksonville (FL); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Hourly rate plus commission

Medical, dental, and vision insurance

401(k) retirement plan with company | 

Paid time off (PTO)

1.5x hourly pay on holidays

50% employee discount on iFly merch

Staff flight time for employees and +1

Job summary

iFly Jacksonville is seeking a passionate Flight Instructor to introduce guests to indoor skydiving, coach safe flying, and ensure a memorable visit from the moment they walk through the door.

You will lead small groups, verify gear, upsell upgrades, and partner with the front desk to manage reservations while upholding safety and teamwork in a fast-paced, collaborative environment.

Qualifications

• Must be 18 years of age or older.
• Available to work weekends and most holidays.
• Willing to work in a hybrid Instructor/Customer Service capacity.
• High school diploma or equivalent.
• Exceptional customer service and sales skills.
• Friendly, upbeat attitude.
• Punctual and professional in appearance and conduct.
• Strong team player.
• Basic computer skills.

Responsibilities

• Enforce safety protocols to protect guests and teammates.
• Lead small-group lessons and coach guests in the tunnel.
• Fit guests with safety gear and ensure proper usage.
• Suggest upgrades and upsell additional flight time.
• Rotate between flying, coaching, and spotting students.
• Demonstrate flying ability to energize participants.
• Assist front desk with check-ins and reservations.
• Participate in safety briefings and ongoing training.
• Maintain facility cleanliness and assist with general upkeep.

Skills

Customer service

Sales skills

Team player

Punctual and professional

Basic computer skills

Education

High school diploma or equivalent

Job description

Are you ready to make flying your job? iFly Jacksonville is looking for a passionate, energetic Flight Instructor to join our team. In this role, you'll be both the expert and the coach of bodyflight - introducing guests to the thrill of indoor skydiving through hands-on, safety-focused instruction while helping to create an unforgettable experience from the moment they walk through the door.

If you thrive in a dynamic, collaborative environment and love the idea of a workplace where the "office" is a vertical wind tunnel, we want to hear from you!

Daily Responsibilities

No two days are alike, but here's a glimpse into your day-to-day:

• Champion a culture of safety, consistently following protocols to protect guests and teammates alike.
• Conduct routine checks of the wind tunnel's mechanical systems to confirm everything is running safely and properly.
• Build instant rapport with new students, earning their confidence right from the start.
• Lead small-group lessons, breaking down the fundamentals flyers need to feel confident and safe in the tunnel.
• Fit each guest with the appropriate safety gear and confirm it's worn correctly before they fly.
• Elevate the guest experience by recommending upgrades such as High Flights, premium helmets, or extra flight time.
• Guide your class through the tunnel one at a time, rotating between flying alongside, coaching, and spotting each student.
• Showcase your own flying ability with a short skills demonstration to energize students and onlookers.
• Wrap up each session with a debrief, using your sales instincts to suggest return-visit packages.
• Serve as wind speed operator for fellow instructors' sessions, keeping safety front and center for their guests.
• Support the front desk team by checking guests in, verifying reservations, and handling incoming calls.
• Pitch in on cleaning and general facility upkeep as needed.
• Take part in safety briefings and skill-building workshops.
• Continue developing your flying and coaching abilities through ongoing training, so you can support guests at every skill level.
• Take on other tasks as business needs evolve - every team member helps prioritize based on what iFly needs most, guided by leadership.

Requirements

• Must be 18 years of age or older
• Available to work weekends and most holidays
• Willing to work in a hybrid Instructor/Customer Service capacity, based on the current needs of the business
• High school diploma or equivalent (required)
• Exceptional customer service and sales skills
• Friendly, upbeat attitude
• Punctual and professional in appearance and conduct
• Strong team player who builds positive working relationships
• Basic computer skills

Physical Requirements

• Physically able to complete our paid Flight Instructor Training Program, where you will receive basic instruction on bodyflight and comprehensive information on how to safely handle guests
• Physically hold and support in the wind tunnel persons who weigh up to 260 pounds
• Maintain and support a flyer's weight by physically gripping flyer's torso and/or legs to move flyer in a three-dimensional space and rotate about the central axis.
• Endurance to physically withstand wind speeds up to 160 mph for extended periods of time.
• Ability to withstand impacts caused by flyers descending rapidly, flyers contacting walls, flyers contacting other flyers, and flyers impacting your torso and limbs.
• Ability to safely control a flyer's movement and position in the wind tunnel while also flying with the student.
• Perform all of the above for up to 12 people, 30 minutes at a time, up to five times a day, up to five days a week.
• Travel up and down stairs and ladders

Benefits

• Hourly rate plus commission
• Medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off (PTO)
• 1.5x hourly pay on holidays
• 50% employee discount on iFly merchandise
• Staff flight time for employees and immediate family members