IDT Care Manager Float Appleton (WI Based Work from Home)

Shelby American, Inc.; Appleton (WI); Remote; USD 45,000 - 65,000; Full time

Job summary

Join a leading organization in Wisconsin as a Care Manager Float, providing essential care management and service coordination for frail elders and adults with disabilities. This temporary role requires a compassionate individual with a background in social work or human services, committed to enhancing the well-being of members through high-quality, person-centered care.

Qualifications

• Experience with Family Care populations required.
• Proficient with computers and relevant software.
• Valid driver’s license and acceptable driving record.

Responsibilities

• Coordinate acute and primary care services for members.
• Conduct comprehensive assessments of members’ needs.
• Create and maintain member records in compliance with regulations.

Skills

Multitasking

Data entry

Communication

Compassion

Education

Certified Social Worker in Wisconsin

Bachelor’s degree in human services or psychology

Job description

Join our award-winning team as we support members in Wisconsin!

Position Summary:

The Care Manager (CM) Float, as a temporary member of an interdisciplinary team (IDT), serves frail elders, adults with physical disabilities, and adults with intellectual/developmental disabilities who are members of Lakeland Care (LCI). The team’s goal is to promote the overall well-being of the members LCI serves by providing high-quality, person-centered, outcome-based care.

Under the general direction of the Care Management Supervisor, this Float position provides care management and service coordination to LCI members. As a temporary member of the IDT, the care manager arranges for the provision of services and supports based on a comprehensive assessment of the member's identified outcomes and needs. The IDT monitors the provision of services based on the member-centered plan per LCI policy and procedures, and Department of Health Services (DHS) contract requirements.

The CM Float position will provide coverage for CMs on extended leave, filling a gap between departures and new hires or other reasons deemed appropriate by the supervisor or regional manager.

This role may require coverage across multiple service regions and flexibility with travel.

Responsibilities & Competencies:

1. Collaborate with the RNCM to coordinate acute and primary care services, care transitions, and follow-up care.
2. Develop, coordinate, monitor, and evaluate outcome-based, member-centered plans, considering cost and effectiveness in authorizing services and selecting providers.
3. Coordinate care and benefits to ensure comprehensive support and ongoing access to federal and state programs.
4. Conduct comprehensive assessments of members’ outcomes, needs, and risks; perform reassessments as conditions change.
5. Implement risk mitigation strategies to promote health, safety, and independence, respecting members’ rights.
6. Educate members about their rights to appeal and grieve decisions; facilitate their participation in these processes.
7. Participate in ongoing training; stay current with regulations, policies, and professional standards.
8. Create and maintain member records as required by DHS and LCI policies.
9. Coordinate and participate in home visits and care conferences to assess and reassess needs and coordinate interventions.
10. Participate in team meetings and workgroups as required.
11. Maintain confidentiality of member information and PHI in compliance with HIPAA and other regulations.

Requirements:

1. Certified Social Worker in Wisconsin with at least 1 year of experience with Family Care populations, or
2. Bachelor’s degree in human services, psychology, or related field with 2 years’ experience in similar populations, or
3. Bachelor’s degree in any other field with a minimum of 3 years’ experience working with Family Care populations.
4. Proficient with computers, data entry, and relevant software.
5. Ability to access members’ homes, which are not ADA compliant.
6. Ability to multitask in a fast-paced environment.
7. Ability to lift up to 25 lbs.
8. Valid driver’s license, acceptable driving record, and proof of insurance.

Lakeland Care is a Top Workplace award-winning Wisconsin-based non-profit organization dedicated to creating a better world. We provide long-term care services to eligible elders and individuals with disabilities across 31 counties.

Our Mission: Empowering individuals. Strengthening communities. Inspiring futures.

Our Vision: To create a world we all want to live in.

Our Core Values:

• Kindness – We believe kindness is always possible and every act of compassion counts.
• Inclusion – We believe open hearts and minds are essential for a brighter future.
• Trust – We believe honesty and promises hold power.

We are an equal opportunity employer, participating in E-Verify, and committed to an inclusive workforce regardless of race, color, religion, gender, national origin, or disability.