IDP Call Support Associate

Campbell Soup Company; Hanover (York County); Hybrid; USD 37,000 - 51,000; Full time

Benefits offered by this job

Medical

Dental

Short and long-term disability

AD&D

Life insurance

Matching 401(k) plan

Unlimited sick time

Paid time off and holiday pay

Fitness center access (WHQ)

On-site day care

Company store

Campbell's Cares matching donations

Job summary

Campbell Soup Company in Hanover, PA is seeking a hybrid, full-time role to support independent distributors and DSD operations. You will respond to inquiries, manage orders, and coordinate with sales and plant teams.

The position requires an associate degree or 2 years of related experience, strong organizational skills, and proficiency with Microsoft Office and SAP. Hybrid in-office (Tue–Sat) with some remote days offers a balanced schedule.

Qualifications

• Associate degree or minimum of 2 years related experience.
• Strong attention to detail, organization, and ability to balance multiple tasks.
• Urgency, accuracy, and mental focus in a fast-paced environment.
• Proficiency with Microsoft Office, digital workflow systems, and database management systems (e.g., SAP).
• Ability to communicate effectively, build comfort with customers, and deliver exceptional service.

Responsibilities

• Deliver timely, thorough responses to phone and email inquiries from independent distributor partners (IDPs), sales managers, and DSD operations personnel.
• Maintain inquiry tracking.
• Process and support DSD plant or IDP setup changes.
• Initiate plant closes to ensure route orders process correctly, including accelerations as needed.
• Process special IDP orders in a database system.
• Audit transactions daily through integrity reports.
• Correct IDOC errors, interface errors, and open orders.
• Review and address shared email boxes and ServiceNow items daily.
• Test, support, and implement new systems and process changes.
• Document all required work processes.
• Support independent distributors with order management, settlement, plant closes, call documentation, and issue escalation.
• Draft and submit IDP communications.
• Assist with order processing errors, product planning, cycle count changes, and nightly warehouse error reports.
• Build strong relationships across sales, operations, plants, and independent distributors.
• Provide holiday support and Saturday coverage as needed.
• Complete other job‑related duties as assigned.

Skills

Attention to detail

Organization

Multi-tasking

Customer service

Microsoft Office

SAP

Communication

Professionalism

Teamwork

Spanish

Education

Associate degree or 2 years experience

Tools

SAP

Microsoft Office

Job description

Since 1869, we've connected people through food they love. We're proud to be stewards of amazing brands that people trust and to be a purpose-driven company, connecting people through food they love. Our portfolio includes the iconic Campbell's brand, as well as Cape Cod, Chunky, Goldfish, Kettle Brand, Lance, Late July, Pacific Foods, Pepperidge Farm, Prego, Pace, Rao's Homemade, Snack Factory, Snyder's of Hanover, Swanson, and V8. Here, you will make a difference every day. You will be supported to build a rewarding career with opportunities to grow, innovate and inspire. Make history with us.

Benefits

• medical
• dental
• short and long-term disability
• AD&D
• life insurance (for individual, families, and domestic partners)
• matching 401(k) plan
• unlimited sick time
• paid time off and holiday pay
• if in WHQ - free access to the fitness center
• on-site day care (operated by Bright Horizons)
• company store
• "Campbell's Cares" program matches employee donations and/or volunteer activity up to $1,500 annually

Work Schedule

Tuesday - Saturday 8am - 4pm (hybrid). In office Tuesday, Wednesday, Thursday (Hanover). Remote Friday and Saturday (work from home).

What You Will Do

• Deliver timely, thorough responses to phone and email inquiries from independent distributor partners (IDPs), sales managers, and DSD operations personnel.
• Maintain inquiry tracking.
• Process and support DSD plant or IDP setup changes.
• Initiate plant closes to ensure route orders process correctly, including accelerations as needed.
• Process special IDP orders in a database system.
• Audit transactions daily through integrity reports.
• Correct IDOC errors, interface errors, and open orders.
• Review and address shared email boxes and ServiceNow items daily.
• Test, support, and implement new systems and process changes.
• Document all required work processes.
• Support independent distributors with order management, settlement, plant closes, call documentation, and issue escalation.
• Draft and submit IDP communications.
• Assist with order processing errors, product planning, cycle count changes, and nightly warehouse error reports.
• Build strong relationships across sales, operations, plants, and independent distributors.
• Provide holiday support and Saturday coverage as needed.
• Complete other job‑related duties as assigned.

Who You Will Work With

• Independent Distributor Partners (IDPs) and distributor support teams.
• Sales managers, DSD operations personnel, and cross‑functional sales and operations teams.
• Plant teams, particularly for SAP process support.

What You Bring to the Table

• Associate Degree or a minimum of 2 years of related experience.
• Strong attention to detail, organization, and ability to balance multiple tasks.
• Urgency, accuracy, and mental focus in a fast-paced environment.
• Proficiency with Microsoft Office, digital workflow systems, and database management systems (e.g., SAP).
• Ability to communicate effectively, build comfort with customers, and deliver exceptional service.
• Professionalism, ownership, team focus, and a commitment to continuous learning.
• Ability to sit for extended periods, use a phone and computer, and occasionally lift up to 25 lbs.
• Experience supporting DSD operations or working with independent distributors.
• Familiarity with IDOC troubleshooting, integrity reporting, and order management systems.
• Experience drafting communications or supporting system implementations.
• Experience providing cross‑functional operational support in a CPG or distribution environment.
• Ability to speak/understand Spanish.

Compensation and Benefits

The target base salary range for this full-time, salaried position is between $37,000-$50,900. Individual base pay depends on work location and additional factors such as experience, job-related skills, and relevant education or training. Total pay may include other forms of compensation. In addition, we offer competitive health, dental, 401k and wellness benefits beginning on the first day of employment.

The Company is committed to providing equal opportunity for employees and qualified applicants in all aspects of the employment relationship, including consideration for employment, without regard to race, color, sex, sexual orientation, gender identity, national origin, citizenship, marital status, protected veteran status, disability, age, religion, or any other classification protected by law.