Identity Security - Sr. Customer Success Manager - North Central

Saviynt; North Dakota; Remote; USD 80,000 - 100,000; Full time

Job summary

A leading software solutions provider is looking for a Customer Success Manager to ensure client satisfaction and drive adoption of IAM solutions. The role involves managing renewal pipelines, building customer relationships, and providing feedback for product service improvement. Ideal candidates will have strong customer success experience in SaaS environments, with a deep understanding of identity management principles. This position offers flexible remote working conditions.

Benefits

Participation in a discretionary bonus plan

Unlimited Paid Time Off (PTO)

Comprehensive benefits package

Opportunities for professional growth

Daily catered lunches

Qualifications

• Experience in customer success role within a SaaS organization.
• Strong understanding of complex software implementations.
• Ability to navigate challenges to achieve positive outcomes.

Responsibilities

• Serve as the primary point of contact for customers after implementation.
• Manage the subscription renewal pipeline to enhance value.
• Develop relationships with key customer personnel.

Skills

Knowledge in Identity and Access Management (IAM)

Cloud, hybrid, and on-premise IT architectures

Customer success management

Relationship management

Job description

Overview

Employer Industry: Identity and Access Management (IAM) Solutions

Why consider this job opportunity

• Participation in a discretionary bonus plan based on individual and organizational performance
• Unlimited Paid Time Off (PTO) and sick time
• Comprehensive benefits package including Medical, Dental, Vision, and Life Insurance
• Opportunities for professional growth and development in a high-growth SaaS environment
• Enjoy daily catered lunches and team social events
• Work remotely while being geographically aligned with customers in the North Central US Region

Responsibilities

• Serve as the primary point of contact for customers after implementation, ensuring satisfaction and adoption
• Manage the subscription renewal pipeline while maintaining awareness of customer health to enhance value
• Develop strong relationships with key customer personnel to identify up-sell and cross-sell opportunities
• Coordinate meetings between customers and cross-functional teams to address problems and promote adoption
• Monitor product utilization trends and provide feedback for continuous improvement to support customer needs

Qualifications

• Knowledge and experience in Identity and Access Management (IAM) is required
• Strong understanding of cloud, hybrid, and on-premise IT architectures and deployment models
• Extensive experience in customer success management/account management for complex software implementations
• Previous experience in a customer success role within a SaaS organization
• Ability to manage customer relationships and navigate challenges to achieve positive outcomes

Preferred Qualifications

• Background in cybersecurity and/or compliance
• Demonstrated ability to translate technical concepts into business-friendly language
• Experience with Fortune 500 / Global 1000 companies across various industries
• Cheerful willingness to be a hands-on contributor with attention to detail
• Experience in process improvement, decision-making, and service excellence

#IdentityManagement #SaaS #CustomerSuccess #CareerGrowth #RemoteWork

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