Identity Operations Service Lead

Jobtailor; Indianapolis (IN); On-site; USD 140,000 - 200,000; Full time

Job summary

Jobtailor in United States is seeking a senior leader to directionally own the identity platforms and services with responsibility for a US-based Identity Operations team functioning within a global 24/7 framework. The role requires coordinating incident response, governance, and strategic planning to enhance security and operational excellence.

The candidate will drive automation, CI/CD, and vendor strategies while mentoring a distributed team and aligning US operations with global priorities.

Qualifications

• Bachelor’s degree in Computer Science, Cybersecurity, Engineering, or a related technical field.
• 8+ years of demonstrated ability in Identity and Access Management and enterprise IT operations
• 5+ years of people management experience leading technical teams, ideally in a 24/7 operations environment
• 3+ years of demonstrated ability defining and driving operations governance, technology strategy, and roadmap planning
• Experience with IT service management (ITIL); ITIL certification preferred
• Strong knowledge of IAM capabilities and technologies such as SailPoint, CyberArk, Microsoft Entra ID, Okta, and PKI
• Proven ability to lead high-performing teams within a global, distributed organization
• Certifications such as CISSP or CISM preferred
• Strong business acumen with technical depth
• Excellent collaborator management, communication, and leadership skills

Responsibilities

• Provide strategic direction and own the technology roadmap for the team operating the company’s 24/7 identity platforms and services
• Lead the US portion of the global Identity Operations team and serve as a senior escalation point during incidents
• Directly lead and develop the US-based Identity Operations team, including hiring, coaching, career development, and performance management
• Partner with the Associate Director of Identity Operations to align US operations with the global operations organization
• Foster security, innovation, automation, continuous learning, and operational rigor
• Identify skill gaps and develop talent attraction, retention, and upskilling strategies
• Establish the framework for operational tooling and architecture
• Define technology strategy for monitoring, alerting, patching, automation, and orchestration platforms
• Manage tool lifecycle, vulnerability management, and vendor strategy
• Champion automation, agentic AI, and CI/CD practices to reduce manual effort and improve operations
• Improve change management and problem management processes
• Translate incident and problem trends into strategic backlog items and long-term process or technology improvements
• Support decision-making and executive communication during high-priority identity service incidents
• Partner on post-incident reviews and drive systemic improvements into the strategic roadmap
• Collaborate with Identity Service leads, architects, and Cybersecurity leaders
• Represent Operations strategy and priorities in cross-functional and leadership forums
• Engage vendors on strategic partnerships supporting Operations platforms and tooling
• Ensure governance processes and controls support regulatory and industry compliance
• Coordinate audit response for the Operations governance domain

Skills

Identity and Access Management

People Management

IT Service Management (ITIL)

Technology Strategy Development

Operational Governance

Education

Bachelor’s degree in Computer Science, Cybersecurity, Engineering, or related field

Tools

SailPoint

CyberArk

Microsoft Entra ID

Okta

PKI

Automation

CI/CD

Vulnerability Management

Tool Lifecycle Management

Job description

• Provide strategic direction and own the technology roadmap for the team operating the company’s 24/7 identity platforms and services
• Lead the US portion of the global Identity Operations team and serve as a senior escalation point during incidents
• Directly lead and develop the US-based Identity Operations team, including hiring, coaching, career development, and performance management
• Partner with the Associate Director of Identity Operations to align US operations with the global operations organization
• Foster security, innovation, automation, continuous learning, and operational rigor
• Identify skill gaps and develop talent attraction, retention, and upskilling strategies
• Establish the framework for operational tooling and architecture
• Define technology strategy for monitoring, alerting, patching, automation, and orchestration platforms
• Manage tool lifecycle, vulnerability management, and vendor strategy
• Champion automation, agentic AI, and CI/CD practices to reduce manual effort and improve operations
• Improve change management and problem management processes
• Translate incident and problem trends into strategic backlog items and long-term process or technology improvements
• Support decision-making and executive communication during high-priority identity service incidents
• Partner on post-incident reviews and drive systemic improvements into the strategic roadmap
• Collaborate with Identity Service leads, architects, and Cybersecurity leaders
• Represent Operations strategy and priorities in cross-functional and leadership forums
• Engage vendors on strategic partnerships supporting Operations platforms and tooling
• Ensure governance processes and controls support regulatory and industry compliance
• Coordinate audit response for the Operations governance domain

Requirements

• Bachelor’s degree in Computer Science, Cybersecurity, Engineering, or a related technical field
• At least 8 years of demonstrated ability in Identity and Access Management
• At least 8 years of demonstrated ability in an enterprise IT operational support organization
• 5+ years of people management experience leading technical teams, ideally in a 24/7 operations environment
• 3+ years of demonstrated ability defining and driving operations governance, technology strategy, and roadmap planning
• Experience with IT service management (ITIL); ITIL certification preferred
• Strong knowledge of Identity and Access Management capabilities and technologies, such as SailPoint, CyberArk, Microsoft Entra ID, Okta, and PKI
• Proven ability to lead high-performing teams within a global, distributed organization
• Relevant certifications such as CISSP or CISM preferred
• Strong business acumen combined with technical depth
• Excellent collaborator management, communication, and leadership skills

Core Competencies

Demonstrates expertise in Identity and Access Management, leading technical teams in a 24/7 operations environment, and developing strategic technology roadmaps. Proven ability to enhance operational processes through automation, governance, and compliance.

Highest-signal resume keywords

• Identity And Access Management
• People Management
• IT Service Management (ITIL)
• Technology Strategy Development
• Operational Governance

ATS Optimization Keywords

Hard Skills

• Identity And Access Management Technologies
• SailPoint
• CyberArk
• Microsoft Entra ID
• Okta
• PKI
• Automation
• CI/CD Practices
• Vulnerability Management
• Tool Lifecycle Management

Soft Skills

• Leadership
• Collaboration
• Communication
• Coaching
• Performance Management

Certifications & Qualifications

• ITIL Certification
• CISSP
• CISM

Industry Keywords

• Operational Rigor
• Change Management
• Problem Management
• Regulatory Compliance
• Audit Response