Identity Management Administrator

SoTalent; San Antonio (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

SoTalent seeks an Identity Management Administrator to oversee user access, roles, and provisioning across enterprise healthcare apps. You will ensure compliance with HIPAA, PCI-DSS, and security policies while supporting identity governance and incident resolution.

The role emphasizes Epic security administration, Active Directory management, and ServiceNow ticket tracking. Strong customer service and problem-solving skills are essential.

Qualifications

• 2–3 years of hands-on Identity & Access Management experience.
• Experience with Microsoft Active Directory and access governance.
• Knowledge of User Lifecycle Management and Security Administration.
• Experience with healthcare information systems and EHR familiarity preferred.

Responsibilities

• Administer user access across enterprise applications and systems.
• Provision, modify, and deprovision user accounts based on business needs.
• Support identity governance and compliance initiatives.
• Manage Epic security components (roles, menus, templates, profiles).
• Coordinate access requests, incident resolution, and customer support.

Skills

Identity & Access Management

Epic Security Administration

Active Directory

Access Governance

User Lifecycle Management

Security Administration

Education

Bachelor’s Degree in Business Information Systems

Bachelor’s Degree in Computer Science

Bachelor’s Degree in Information Technology

Related Field

High School Diploma/GED + 4 years experience

Tools

Microsoft Active Directory

ServiceNow

User Directory Management

Security Group Administration

Job description

Are you an Identity and Access Management professional with experience supporting healthcare systems, security administration, and user provisioning?

We are seeking an Identity Management Administrator (IMA) to manage user access, security roles, and provisioning activities across enterprise healthcare applications while ensuring compliance with security, privacy, and regulatory requirements. This role serves as a key resource for identity administration, access governance, incident resolution, and customer support across CHRISTUS Health systems.

The ideal candidate combines expertise in Identity & Access Management (IAM), Epic security administration, Active Directory, healthcare information systems, cybersecurity controls, and regulatory compliance with strong customer service and problem-solving skills.

Key Responsibilities

Identity & Access Management

• Administer user access across enterprise applications and systems.
• Provision, modify, and deprovision user accounts based on business needs.
• Ensure appropriate access rights are assigned according to role-based requirements.
• Monitor and maintain access controls to protect organizational information assets.
• Support identity governance and compliance initiatives.

Epic Security Administration

• Manage and maintain Epic security components including:
• Security Classes
• Roles
• Menus
• Activities
• Templates
• Sub-Templates
• Profiles
• Ensure users receive appropriate access based on job responsibilities.
• Support Epic access requests and security-related troubleshooting.
• Maintain compliance with Epic security standards and organizational policies.

Access Request & Incident Management

• Process and resolve:
• Access Requests
• Security Changes
• User Inquiries
• Support associates, contractors, interns, and other authorized users.
• Investigate and resolve access-related issues promptly.
• Maintain service levels and customer satisfaction.

Security & Compliance

• Protect system and information assets from unauthorized:
• Access
• Modification
• Disclosure
• Destruction
• Implement and maintain access controls that align with security policies.
• Ensure compliance with:
• HIPAA
• PCI-DSS
• Information Security Policies
• Regulatory Requirements
• Promote adherence to security best practices.

Active Directory Administration

• Manage user accounts and security groups within Microsoft Active Directory.
• Support account provisioning, password management, and access modifications.
• Troubleshoot directory-related access issues.
• Maintain directory integrity and security controls.
• Assist with user lifecycle management activities.
• Support access administration across multiple healthcare systems, including:
• Epic
• Pyxis
• Tap-N-Go
• PACS
• Meditech
• Active Directory
• Other Clinical & Business Applications
• Ensure users have appropriate access to required systems.
• Coordinate with application teams on security-related requirements.

ServiceNow Administration & Tracking

• Utilize ServiceNow for:
• Request Tracking
• Ticket Resolution
• Workflow Management
• Maintain accurate documentation of activities and resolutions.
• Monitor and prioritize workload effectively.
• Ensure timely closure of tickets and requests.

Customer Service & Training

• Provide exceptional customer support related to access management.
• Educate users on:
• Security Requirements
• Access Procedures
• Confidentiality Standards
• Communicate technical information clearly to non-technical users.
• Build positive relationships with stakeholders across the organization.

Process Improvement & Operational Support

• Identify opportunities to improve identity management processes.
• Support departmental goals and organizational initiatives.
• Participate in access governance and security enhancement projects.
• Help streamline provisioning and access management workflows.
• Contribute to operational efficiency and service excellence.

Qualifications

Education

Required

• Bachelor's Degree in:
• Business Information Systems
• Computer Science
• Information Technology
• Related Field

OR

• High School Diploma/GED plus four (4) additional years of relevant experience beyond the minimum qualifications.

Experience

Required

• 2-3 years of hands-on experience in:
• Identity & Access Management
• User Provisioning
• Information Systems Security
• Experience with:
• Microsoft Active Directory
• Access Governance
• User Lifecycle Management
• Security Administration

Preferred

• Experience supporting electronic health record (EHR) systems.
• Experience with enterprise identity governance programs.

Technical Skills

Identity & Access Management

• User Provisioning
• Role-Based Access Control (RBAC)Access Management
• Account Administration
• Identity Governance
• Epic Security Administration
• Meditech
• PACS
• Pyxis
• Clinical Application Access Controls

Security & Compliance

• HIPAA Compliance
• PCI-DSS
• Information Security Controls
• Access Auditing
• Security Best Practices

Infrastructure & Tools

• Microsoft Active Directory
• ServiceNow
• User Directory Management
• Security Group Administration

Certifications

Required

• Epic Certification

Preferred

• Certified Identity Management Professional (CIMP)