Identity & Driver Cred Spec 1- Thomson

State of Georgia; Thomson, Northern (GA, KY); Hybrid; USD 29,000 - 35,000; Full time

Job summary

State of Georgia's Department of Driver Services seeks an Identity and Driver Credential Specialist 1 in Thomson. The role focuses on assisting citizens with applications, licenses, and identity documents in a fast-paced, customer-service oriented environment.

You will conduct driving examinations for motorcycle and commercial licenses, collect payments, and operate testing equipment, ensuring compliance with state laws. Public service career with growth prospects.

Qualifications

• Must be eighteen (18) years of age.
• High school diploma or GED required.
• Valid Georgia Class C license required and maintained while employed.

Responsibilities

• Ensure applications, records and documents are completed accurately.
• Accompany drivers for commercial and non-commercial tests, in person and virtually.
• Conduct driving examinations for motorcycle and commercial licenses per state laws.
• Operate visual testing equipment.
• Collect payments via cash or credit cards accurately.

Skills

Face-to-face Customer Service

Cash handling

Computer literacy

Bilingual

Education

High school diploma or GED

Tools

POS / cash register

Job description

Explore a World of Opportunity with the State of Georgia!

We are the force that drives Georgia!
Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens!
Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!

Explore a World of Opportunity with the State of Georgia!

We are the force that drives Georgia!
Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens!
Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!

Job Title

Identity & Driver Cred Spec 1- Thomson

Agency

Department of Driver Services

Job Requisition ID

JR0000004194

Shift

Day (United States of America)

Compensation Details

$32,000 /ANNUALLY (NON-NEGOTIABLE)

Job Description

• Are you looking for a fast-paced job that will allow you to utilize your superior customer service skills in a rewarding environment?
• Are you dependable and motivated with a strong commitment to providing excellent customer service?
• Are you looking for a career path in public service?

If you answered “yes” to all these questions, then the Department of Driver Services would love for you to become a respected member of our team.

The Georgia Department of Driver Services (DDS) is seeking qualified candidates for:

Position Title: Identity and Driver Credential Specialist 1 (CDL Center)

Status: Full-Time

Salary: $32,000 /annually (non-negotiable)

About Georgia Department of Drivers Services (DDS)

The Georgia Department of Driver Services (DDS) is a progressive agency that encompasses a broad range of activities and programs. Our Mission at DDS is to provide secure driver and identity credentials to our customers with excellence and respect .

Job Summary

As an Identity and Driver Credential Specialists 1 for DDS, you will help make everyday life possible for thousands of State of Georgia residents. The successful candidate in this role can make a positive impact on the lives of their customers that walk in whether its issuing learners permit to teens, welcoming newcomers by converting out-of-state licenses, awarding driver licenses to the first-time drivers by administering examinations or issuing identity cards in compliance with state laws and regulations. The focus of this position is working with and through others within established guidelines. The ability to interact comfortably with a diverse population is important. The successful candidate in this position must be friendly and genuinely interested in helping others. Patience and attention to detail is a major focus of the job, and those details need to be handled quickly, accurately and efficiently.

Career Mobility

• DDS believes in internal mobility and career advancement opportunities for our employees with satisfactory performance to transition from Identity and Driver Credential Specialist 1 to Identity and Driver Credential Specialist 2 with an increase of 10%.

Identity and Driver Credential Specialist 1

After 12 months of employment

$1600

After 18 months of employment (promotion to Identity and Driver Credential Specialist 2)

$1600

• Certified Commercial Identity and Driver Credential Specialist at commercial customer service centers receive a stipend each pay period.

Duties

• Working with citizens to ensure applications, records and documents are completed accurately.
• Accompanying drivers in vehicles for commercial skills test and in both a traditional and virtual capacity for non-commercial skills tests, to evaluate their ability to adhere to Georgia’s driving laws.
• Conducting driving examinations for motorcycle and commercial licenses in accordance with state law and regulations.
• Operating visual testing equipment.
• Accurately collecting payments via cash or credit cards

Minimum Qualifications

• Must be eighteen (18) years of age
• Completion of a high school diploma or GED is required
• A valid Georgia Class C or equivalent License is required and must be maintained while employed in this position.

• At least one (1) year of Face-to-face Customer Service experience within the last five years
• At least one (1) year of Face-to-face experience with cash transactions including handling cash, daily reconciliation, and processing credit card payments within the last five years.
• Comfortable working with computer and internet technology.

Preferred Qualifications

• At least three (3) years of Face-to-face Customer Service experience within the last five years
• At least three (3) years of recent Face-to-face experience with cash transactions including handling cash, daily reconciliation, and processing credit card payments within the last five years
• Live within 30 miles of the Customer Service Center for which you are applying
• Bilingual skillset preferred

Working Conditions for this position are as follows

Road skills tests are conducted throughout the year in a variety of weather conditions including rain, wind, summer heat and cold winter days. Testing begins in the early morning hours and continues through the early evening hours. The test runs approximately 30 minutes, and commercial vehicle skills tests can run approximately 2 hours. Walking distances, standing, very little sitting, constant moving, good vision and hearing, climbing in trucks and commercial vehicles, bending, squatting, lifting, reaching, turning, riding in and driving cars, trucks and commercial vehicles and constant interaction with the public and co-workers are prerequisites.

Conditions of Employment

• A valid Georgia driver’s license is required and must be maintained while employed in this position. Non-Georgia residents must have a recognized equivalent license. If a valid Georgia driver’s license has not been held for at least three years at the time of application, you will be required to obtain a Motor Vehicle record from the previous state of licensure prior to hire.
• Successful completion of the CCKE (Certified Commercial Knowledge Examiner) Certification, a national certification is required by all employees who issue driver’s licenses.
• Employees who conduct CDL (Commercial Driver’s License) road tests must successfully complete the CDL Examiner Certification and the CCE (Certified Commercial Examiner) Certification. This is required by all employees who administer CDL road skills tests. Two attempts are given to successfully complete the certification requirements.
• Employees must maintain these requirements to continue employment with DDS.
• Employees must have flexible work availability due to customer service centers having varied operational hours.
• DDS employees may be required as a term and condition of employment, to assist in meeting the responsibilities of the Department. In addition, they may be required to perform responsibilities that are not regularly assigned to them in order to continue the operations of the agency which includes assisting other centers. Management will work with employee regarding the locations and mode of transportation.

Total compensation

Combines direct compensation with the value of the State’s benefits and work-life options. Total Compensation establishes a win-win partnership that is important to the quality and success of the State programs and services. Most importantly, State employees enjoy the satisfaction that comes with being part of a team that keeps Georgia progressive, prosperous and a place we are all proud to call home.

Many of the following benefits are available to eligible full-time employees on the first day of their employment:

• Competitive Compensation
• Performance Recognition
• Retirement and Pension Benefits
• Flexible Benefits
• Healthcare Benefits
• Paid Holidays and Time Off
• Employee Assistance Program (EAP)
• Employee Discount Program
• Opportunities for Career Development and Advancement
• Flexible work and Telework schedules (available for select jobs)
• Engaging and Diverse Work Environments

For more information on benefits, please visit

Benefits Overview | Team Georgia for State of Georgia Employees

NOTE: Information in this announcement is subject to change.

VACANCY OPEN TO: ALL QUALIFIED APPLICANTS

We are an Equal Opportunity Employer

Minimum Qualifications:

High school diploma/GED, eighteen years of age, and a valid GA Class C driver's license.

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.

Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.