Identification Services Operator II

Olgoonik Corporation; Washington (District of Columbia); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement benefits

Job summary

Olgoonik Corporation in the Washington, DC metro area is seeking an Identification Services Operator II to support DOS ID services for Department employees and contractors. The role includes processing DOS ID cards, passport/visa photos, and ID card applications, with a focus on accuracy and security.

The ideal candidate has a high school education, data entry experience, and familiarity with IDMS and HSPD-12 procedures.

Qualifications

• High School Education.
• 2 years of clerical and data entry experience or 2 years of college coursework (60 credit hours).
• 1 year of experience working with IDMS.
• 1 year of experience with HSPD-12 procedures and policy.

Responsibilities

• Processes applicants for DOS ID cards.
• Processes applications for passport/visa photos.
• Processes ID card applications.
• Prepare status reports.
• Provides customer service support.
• Provides training to other users on integrated security management systems.
• Updates files.
• Identifies and resolves DOS ID card problems.
• Identifies and resolves basic access control problems.
• Conducts FBI fingerprints of government employees and contractors.
• Conducts simple background checks.
• Enrolls e-QIP applications.

Skills

Windows proficiency

Typing skills

Customer service

Communication skills

Ability to follow instructions

Ability to work under supervision

Education

High School Education

2 years clerical/data entry experience or 60 credit hours

1 year experience with IDMS

1 year experience with HSPD-12 procedures

Job description

Olgoonik is an Equal Opportunity Employer

Overview

The Identification Services Operator II reports to the DSIS Program Manager and provides DOS ID services for Department employees and contractors and other federal government employees/contractors (applicants). The incumbent also performs required and mandated functions and processes and provides customer support services to system users, employees, and visitors.

Primary Responsibilities

• Processes applicants for DOS ID cards.
• Processes applications for passport/visa photos.
• Processes ID card applications.
• Prepare status reports.
• Provides customer service support.
• Provides training to other users on integrated security management systems.
• Updates files.
• Identifies and resolves DOS ID card problems.
• Identifies and resolves basic access control problems.
• Conducts FBI fingerprints of government employees and contractors.
• Conducts simple background checks.
• Conducts Quality Checks on daily applicant processing.
• Enrolls e-QIP applications.

Supervisory Responsibilities

• N/A

Education And/or Experience

• High School Education.
• 2 years of clerical and data entry experience or 2 years of college coursework (60 credit hours).
• 1 year of experience working with IDMS.
• 1 year of experience with HSPD-12 procedures and policy.

Knowledge, Skills, And Abilities

• Good working knowledge of Microsoft Windows Applications/Programs.
• Good typing skills.
• Good customer services skills.
• Ability to follow oral and written instructions.
• Ability to perform work with supervision.
• Ability to establish and maintain effective working relationships.

Certificates, Licenses, Registrations

• None Required

Security Clearance

• SECRET Level Required, with ability to obtain TOP SECRET
• Must have a current United States Government SECRET Personnel Security Clearance and be able to successfully complete a U.S. government administered Investigation for a higher level of access at the TOP SECRET level.
• Must be a U.S. Citizen.
• Must be able to maintain required Security Clearance/access approvals.

Work Environment

General office environment. The primary place of performance is the Washington D.C. Metropolitan Area. Travel is required for this position.

Benefits

This position is eligible for Olgoonik's comprehensive employee benefits package, which includes medical, dental, and vision coverage, and retirement benefits, subject to applicable plan eligibility requirements.

Olgoonik is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local laws. As an Alaska Native corporation, Olgoonik provides hiring preference to Olgoonik shareholders, descendants, and their spouses to the extent allowed by law.