Idea Lab Tech Assistant

Austin Community College; Birmingham (MI); On-site; USD 41,517 - 51,771; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Defined-contribution retirement plan

Vacation leave

Job summary

A local public library is looking for a full-time Technology Assistant II to manage operations at its Idea Lab. This role requires excellent customer service skills, technical proficiency with various tools, and a passion for working with the public. The ideal candidate should have a high school diploma along with experience in a library or instructional environment. The salary ranges from $41,517 to $51,771, based on experience. Benefits include health insurance, disability plans, and leave options.

Qualifications

• Experience in a public library or instructional environment preferred.
• Eagerness to work with diverse patrons and backgrounds.
• Ability to move equipment weighing up to 50 pounds.

Responsibilities

• Operate hardware and software in the Idea Lab.
• Assist patrons with tools and provide instruction.
• Conduct cleaning and safety duties in the Idea Lab.

Skills

Customer service

3D modeling software

Technical skills

Public interactions

Education

High school diploma or equivalent

Tools

3D printer

Laser cutter

Media production software

Embroidery machine

Vinyl cutter

Job description

The Baldwin Public Library is the public library of Birmingham, Beverly Hills, Bingham Farms, and the City of Bloomfield Hills. It is a Class V library with a service population of 37,981 people. The Baldwin Public Library values providing excellent customer service, a wide range of collections, extensive and varied programs, and a diverse, welcoming, and inclusive environment for visitors and staff.

POSITION: TECHNOLOGY ASSISTANT II – FULL-TIME

This position plays an essential role in ensuring that the Baldwin Library’s Idea Lab (makerspace) runs smoothly and trouble-free.

HOURS

40 hours per week—including days, nights, and weekends

RESPONSIBILITIES

• Operate the hardware and software associated with the Idea Lab (https://www.baldwinlib.org/idealab/)
• Assist patrons in using tools, equipment, and software in the Idea Lab
• Assist library patrons frequently and directly, including giving brief tours to passersby, guiding users through makerspace activities, sharing advice and collaborating on projects, providing instruction, and delivering exceptional customer service
• Create and implement Idea Lab programs and instruction for the public and for staff
• Work with other library staff members to facilitate cross-departmental programming
• Perform basic maintenance on Idea Lab equipment
• Attend continuing education seminars and workshops that are relevant to the Idea Lab
• Keep the Idea Lab clean and safe
• Other duties as assigned

QUALIFICATIONS

• High school diploma or equivalent. Priority given to candidates with experience in a public library or instructional environment.
• Experience using a 3D printer, laser cutter, media production software, embroidery machine, and/or vinyl cutter
• Eagerness to work with the public and serve patrons of all ages, backgrounds, and abilities
• Skill and talent for frequent public interactions and customer service, including listening, teaching, collaborating, and instructing
• Knowledge of 3D modeling software
• Technically and mechanically inclined
• Enthusiasm and willingness to learn and make new things
• Organized, with the ability to prioritize and multi-task
• Reliable, with patience and professionalism
• Skills with technology, art, crafts, engineering, science, and design
• Ability to express ideas clearly and effectively, both verbally and in writing
• Ability to move equipment and products weighing up to 50 pounds

SALARY RANGE

Range is $41,517 to $51,771, based on experience and qualifications

BENEFITS

• Health, dental, vision, and life insurance
• Short- and long-term disability
• Vacation leave, sick leave, personal leave, and holidays
• Defined-contribution retirement plan
• Retiree health savings plan

APPLICATION

Cover letter, resume, and employment application due Sunday, January 4, 2026 - baldwinlib.org/employment

PROCEDURE

To: Baldwin Public Library

Attn: Robert Stratton

300 West Merrill, Birmingham, MI 48009

Electronically to: [e-mail]

If you need accommodations, we are happy to work with you, both during our interview process and after you are hired. Please contact [e-mail] to request accommodations.