ID & Campus Services Student Assistant

Liberty University, Inc.; Lynchburg (VA); On-site; USD 15,000 - 21,000; Part time

Job summary

Liberty University, Inc. seeks a part-time ID & Campus Services Student Assistant to deliver excellent customer service to students, staff and visitors.

You will assist in-person, by phone, and by email, supporting a successful campus experience and helping with wayfinding and information requests. This role requires flexibility, including weekend hours, and the ability to manage multiple tasks while following university policies in a Christ-centered environment.

Qualifications

• Currently enrolled at Liberty University.
• Experience in customer service/office work.
• Ability to work a flexible schedule including days, evenings, and weekends.
• Must pass various background checks, including at time of initial employment.
• Not convicted of crimes involving government funds or fraud.
• Ability to articulate Liberty University's Christian mission and values.

Responsibilities

• Promote one stop customer assistance and provide general information about departmental services and campus events.
• Maintain the information desk area and ensure supplies and equipment are available.
• Assist with the campus ID card production and usage.
• Respond to email, phone messages, and user questions per policies.
• Assist with monitoring lost and found items.
• Complete projects and other tasks as assigned.
• Support major on-campus events such as Move-In and Homecoming.
• Become familiar with policies, procedures, and resources.
• Work effectively as a team member.

Skills

Customer service experience

Multitasking

Flexible schedule

Background checks

Christ-centered service

Education

Currently enrolled at Liberty University

Job description

Working in a team environment and exercising good judgment and discretion, the ID & Campus Services Student Assistant is responsible for providing excellent customer service to all students, staff, and visitors in the delivery of services supporting a successful campus experience via in-person visits, inbound phone calls, and email. This job requires general knowledge of policies and procedures and resource utilization in providing information, direction and customer centric service. Rotating Saturday hours will be required.

Essential Functions and Responsibilities

1. Promote one stop customer assistance, ascertaining customers need and providing general information regarding departmental services, University events, and wayfinding assistance in a Christ-like manner.
2. Maintain the information desk area, ensuring availability and security of all required supplies and equipment.
3. Assist in the production, use, and awareness of the campus ID card.
4. Respond appropriately to email, phone messages, and user questions; adhering to established policies and procedures.
5. Assist with monitoring lost and found items.
6. Complete projects and other tasks as assigned.
7. Support the efforts of major on campus events such as Move-In and Homecoming.
8. Become familiar with policies, procedures, and resources.
9. Work effectively as a team member.

Additional information may be found here

Qualifications, Credentials, and Competencies

Minimum Qualifications:

• Currently enrolled at Liberty University.
• Able to handle multiple tasks and follow instructions.
• Experience in customer service/office work.
• Ability to work a flexible schedule that may include days, evenings, and weekends.
• Must pass various background checks, including, but not limited to, a check at the time of initial employment.
• Individual must not be convicted of, or pled nolo contendere or guilty to, a crime involving the acquisition, use, or expenditure of federal, state, or local government funds, or be administratively or judicially determined to have committed fraud or any other material violation of law involving federal, state, or local government funds (CFR 668.14(b)(18)(i)).
• Individual must not be in default on any federal student or parent loan.
• Ability to articulate and defend the unique Christian educational mission and vision of Liberty University and its subsidiaries to a wide variety of individuals and groups.

Preferred Qualifications:

• Currently enrolled at Liberty University.
• Cash handling experience.
• Able to handle multiple tasks.
• 1-2 years’ experience in customer service/office work.

Time Type: Part time

Location: Onsite

Pay Rate

Starting at $12.77

Student employees are paid at least the current Virginia minimum wage per hour. Pay may vary by position and department based on job responsibilities, required skills, available funding, and market conditions.

The University is an Equal Opportunity Employer. We believe it is our moral and legal obligation to meet the responsibility of ensuring that all management practices regarding employees are conducted in a nondiscriminatory manner. In compliance with Title VII of the 1964 Civil Rights Act, and other applicable federal and state statutes, all recruiting, hiring, training, and promoting for all job classifications will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including state of employment protected classes. It is, therefore, our policy and intention to evaluate all employees and prospective employees strictly according to the requirements of the job. All personnel related activities such as compensation, benefits, transfers, job classification, assignments, working conditions, educational assistance, terminations, layoffs, and return from layoffs, and all other terms, conditions and privileges of employment will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including all applicable state of employment protected classes. The University is a Christian religious-affiliated organization; and as such, is not subject to religious discrimination requirements. The University’s hiring practices and EEO discrimination practices are in full compliance with both federal and state law. Federal law creates an exception to the “religion” component of the employment discrimination laws for religious organizations (including educational institutions), and permits them to give employment practice preference to members of their own religious beliefs.

Before you begin an application, please review our application process. Come develop and improve valuable skills to use throughout your career by working at LU! We have many positions open that provide opportunities for students to serve the local Lynchburg community. Many offer flexible schedules to allow students to attend classes and complete their coursework. Located in the foothills of the Blue Ridge Mountains in Lynchburg, Va., Liberty University has been Training Champions for Christ since 1971. As one of the nation’s largest Christian universities, Liberty employs a diverse community of faculty, staff, and student professionals who are united by a shared mission and commitment to excellence. Through their dedication and service, Liberty employees help create a collaborative, faith-driven environment that supports meaningful work and lasting impact.