ID and Building Security Access Representative

University of Miami; Avenue (MD); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Tuition remission

Dental benefits

Job summary

University of Miami seeks an ID and Building Security Access Representative responsible for monitoring systems and providing access to campus buildings and transportation services. You will liaise with faculty, staff, and facility managers to ensure safety and smooth facility operations.

Key duties include handling ID badge sales, parking and transit permits, handling inquiries, and maintaining accurate daily reports.

Qualifications

• Experience delivering customer service in a fast-paced environment.
• Excellent written and verbal communication skills.
• Ability to assess situations and solve problems quickly.

Responsibilities

• Greet and assist students, faculty, and staff with badges and building access.
• Process sales and permits for ID badges, parking, and transit.
• Answer calls and resolve issues via appropriate channels.
• Monitor email inquiries from Parking and Photo ID accounts.
• Troubleshoot ID badges and campus access systems.
• Maintain records and daily reports of access activity.

Skills

Customer service

Communication

Problem solving

Stress management

Teamwork

Data entry

Education

High School diploma or equivalent

Job description

Core Job Summary

The ID and Building Security Access Representative utilizes complex systems to monitor and provide access to campus buildings and transportation services. The ID and Building Security Access Representative serves as a liaison to faculty, staff, and facility managers to ensure the safety of facility occupants and guarantee the smooth operations of all facility functions and operations.

Core Responsibilities

• Assists customers with Photo ID badges, building access, parking, and public transportation.
• Processes sales of ID badges and accessories, parking and transit permits, parking validations, bicycle permits, and background checks.
• Assists customers with replacing broken/lost access and transit cards.
• Answers phone calls greeting students, faculty and staff and addressing and resolving issues through appropriate channels.
• Adheres to proper telephone etiquette and use of call center software.
• Monitors and responds to email inquiries received through two departmental email accounts, one for Parking and another one for Photo ID.
• Assists customers with scheduling UM Transportation Department shuttles.
• Processes and distributes daily reports including parking, transit, and access reports.
• Reconciles daily credit card, check, IDR, payroll deduction and student account sales.
• Files and scans department records.
• Programs and troubleshoots ID badges and access cards for campus locking systems.
• Processes employment clearances.
• Logs customer interaction notes in database.
• Processes metal key requests and distribution to authorized individuals.
• Makes office inventory.
• Works at the Emergency Hotline call center before, during, and/or after emergencies, including, but not limited to hurricanes.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Department Specific Functions

• Assists customers with Photo ID badges, building access, parking, and public transportation.
• Processes sales of ID badges and accessories, parking and transit permits, parking validations, bicycle permits, and background checks.
• Assists customers with replacing broken/lost access and transit cards.
• Answers phone calls greeting students, faculty and staff and addressing and resolving issues through appropriate channels.
• Adheres to proper telephone etiquette and use of call center software.
• Monitors and responds to email inquiries received through two departmental email accounts, one for Parking and another one for Photo ID.
• Assists customers with scheduling UM Transportation Department shuttles.
• Processes and distributes daily reports including parking, transit, and access reports.
• Reconciles daily credit card, check, IDR, payroll deduction and student account sales.
• Files and scans department records.
• Programs and troubleshoots ID badges and access cards for campus locking systems.
• Processes employment clearances.
• Logs customer interaction notes in database.
• Processes metal key requests and distribution to authorized individuals.
• Makes office inventory.
• Works at the Emergency Hotline call center before, during, and/or after emergencies, including, but not limited to hurricanes.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Core Qualifications

• High School diploma or equivalent
• Minimum 1 year of relevant experience

Knowledge, Skills and Attitudes

• Ability to communicate effectively in both oral and written form
• Ability to handle difficult and stressful situations with professional composure
• Ability to maintain effective interpersonal relationships
• Ability to recognize, analyze, and solve a variety of problems
• Ability to exercise sound judgment in making critical decisions
• Commitment to the University’s core values
• Any relevant education, certifications and/or work experience may be considered

Benefits

• The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more

Job Status

Job Status: Full time
Employee Type: Staff

Equal Opportunity

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the groundbreaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings.

Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults.

Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019.

The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022.

With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.