ICS Relationship Manager II

Wilmington Trust; Buffalo (NY); On-site; USD 62,000 - 104,000; Full time

Job summary

M&T Bank seeks a relationship management professional to oversee a book of institutional client accounts in Buffalo, NY. You will provide account administration, client services, and guidance to junior staff while focusing on accuracy, risk control, and superior service.

Responsibilities include handling client directives, annual reviews, and communications on regulatory matters. Strong communication and organizational skills are essential, with leadership experience valued.

Qualifications

• Bachelor's degree or 6 years combined education/experience with 2 years relevant experience
• Strong PC and software skills for word processing and spreadsheets
• Excellent customer service, communication, and organizational skills
• Proven leadership and problem-solving abilities
• Strong decision-making skills and regulatory awareness

Responsibilities

• Submit and approve activity for processing based on client directives.
• Respond to compliance reports and resolve outstanding matters.
• Submit and approve annual account reviews for assigned accounts.
• Serve as primary/secondary contact for accounts, retirees, and participants.
• Maintain client communications on regulatory, legal, accounting, and trust matters.
• Complete client billing and resolve aged receivables.
• Stay current on industry trends and regulatory items.
• Identify cross-sell and growth opportunities with clients.

Skills

PC proficiency

Detail-oriented

Customer service

Verbal and written communication

Organizational skills

Leadership

Problem-solving

Decision making

Education

Bachelor's degree in Finance or Business

Job description

Overview:

Provides relationship management oversight of assigned institutional client accounts with an established or new book of business. Working in a team environment, provides account specific administration and client services to support the business, concentrating on quality and accuracy of daily work and superior relationship management, while minimizing risk. Provides guidance to less experienced personnel.

Primary Responsibilities:

• Submit and/or approve activity for processing in a timely and accurate manner and based on client directives.
• Respond to and/or annotate compliance reports for assigned accounts or team; resolve related outstanding matters as directed.
• Submit and/or approve annual account reviews for assigned accounts or in a timely manner as requested.
• Serve as primary/secondary contact for assigned/coverage team accounts as well as retirement plan participants and pensioners. Resolve basic and complex matters and inquiries, adhering to established Division, client and alliance service standards.
• Maintain client communications on regulatory, legal, accounting and trust matters.
• Complete client billing and resolve aged receivables for client accounts.
• Remain current on industry trends and regulatory items.
• Partner with Client Development to look for cross-selling and growth opportunities with assigned clients.
• Provide guidance to less experienced personnel.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Education and Experience Required:

Bachelor’s degree and a minimum of 2 years’ relevant experience,

OR in lieu of a degree,

A combined minimum of 6 years’ higher education and/or work experience, including a minimum of 2 years’ relevant experience

Strong level of proficiency in use of personal computers and pertinent word processing and spreadsheet software

Detail-oriented

Excellent customer service skills

Excellent verbal and written communication skills

Proven organizational skills

Proven leadership skills

Proven problem-solving skills

Strong decision making skills

Education and Experience Preferred:

Bachelor’s degree in Finance or Business

Minimum of 4 years’ relevant experience

Retirement or Trust administration experience

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $62,200.00 - $103,600.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Buffalo, New York, United States of America