Institutional Client Services Administrator II

Wilmington Trust; Wilmington (DE); On-site; USD 60,000 - 99,000; Full time

Job summary

M&T Bank in Wilmington, DE seeks a Relationship Manager to oversee institutional client accounts, provide administration support, and deliver high-quality client service. The role emphasizes accurate processing, regulatory awareness, and proactive communication within a risk-controlled environment.

The position requires a Bachelor’s degree (or equivalent) with relevant experience, strong PC skills, and excellent communication.

Qualifications

• Bachelor's degree with at least 1 year relevant experience.
• OR combined 5 years higher education and/or work experience with at least 1 year relevant.
• Strong proficiency with PCs, word processing and spreadsheets.

Responsibilities

• Submit activity for processing accurately per client directives.
• Annotate compliance reports as directed by Relationship Managers.
• Submit annual account reviews on time.
• Serve as primary/secondary contact for accounts and retirement plan participants.
• Maintain client communications on regulatory, legal, accounting and trust matters.
• Complete client billing and resolve aged receivables.
• Stay current on industry trends and regulatory items.
• Adhere to risk/regulatory standards and escalate issues.
• Support M&T Bank brand and internal controls.
• Complete other related duties as assigned.

Skills

Customer service skills

Verbal and written communication

Organizational skills

Problem-solving

Decision-making

Detail-oriented

Computer proficiency

Education

Bachelor's degree

1 year relevant experience

5 years higher education/experience with 1 year relevant

2+ years retirement/trust admin experience

Bachelor’s degree in Finance or Business

Tools

Microsoft Office

Job description

Overview

Provides relationship management oversight of assigned institutional client accounts. Working in a team environment, provides account specific administration support and client service tasks to support the business, concentrating on quality and accuracy of daily work and superior relationship management, while minimizing risk.

Primary Responsibilities

• Submit activity for processing in a timely and accurate manner and based on client directives.
• Respond to and/or annotate compliance reports as directed by more experienced Relationship Managers.
• Submit annual account reviews for assigned accounts in a timely manner or as directed.
• Serve as primary/secondary contact for assigned/coverage team accounts as well as retirement plan participants and pensioners. Resolve basic matters and inquiries, adhering to established Division, client and alliance service standards.
• Maintain client communications on regulatory, legal, accounting and trust matters.
• Complete client billing and resolve aged receivables for client accounts; work with more experienced Relationship Managers as needed.
• Remain current on industry trends and regulatory items.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Education And Experience Required

• Bachelor's degree and a minimum of 1 year relevant experience,
• OR in lieu of a degree,
• A combined minimum of 5 years’ higher education and/or work experience, including a minimum of 1 year relevant experience
• Strong level of proficiency in use of personal computers and pertinent word processing and spreadsheet software
• Detail-oriented
• Excellent customer service skills
• Excellent verbal and written communication skills
• Proven organizational skills
• Proven problem-solving skills
• Strong decision-making skills

Education And Experience Preferred

• Bachelor’s degree in Finance or Business

Minimum Of 2 Years’ Relevant Experience

Retirement or Trust administration experience

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $59,500.00 - $99,100.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location:

Wilmington, Delaware, United States of America