About Us
ICS is a manufacturer of custom cables, harnesses, electro-mechanical assemblies and industrial panels. We are a turn-key supplier that enable sophisticated engineering and manufacturing.
JOB TITLE: Inside Sales Representative
DEPARTMENT: Sales
SUPERVISOR: Senior Account Manager
About Us
ICS is a manufacturer of custom cables, harnesses, electro-mechanical assemblies and industrial panels. We are a turn-key supplier that enable sophisticated engineering and manufacturing.
We offer a suite of services from consultation to selection of components, manufacturing, document and test a broad range of custom interconnect products. Our differentiator, in this very competitive business, is engineering support. We provide years of technical and manufacturing engineering experience coupled with a passion for helping customers “get it right”.
Why IC… etc
Position Summary
The Inside Sales Representative is responsible for meeting and exceeding overall sales objectives while ensuring a high level of customer service when promoting ICs products and strategic initiatives. This individual contributor role interacts with potential, new, and existing Original Equipment Manufacturers (OEM).
General Job Description
Planning
- Main point of contact for all sales, quote, and transactional requests from prospects or clients
- Create territory & specific account plans to achieve strategic sales objectives
- Understand end-user market trends and industry best practices; utilize relevant value propositions to those end markets
- Report industry trends, competitive pricing and intelligence, and customer feedback to management
- Develop, build, and nurture trusting relationships with customers and internal resources
Prospecting
- Prospect for, cold call, and qualify new OEM leads
- Expand sales pipeline and manage sales funnel throughout the sales cycle
- Perform product demonstrations via phone, video conference, and occasion customer visit
- Owns, qualifies, and develops opportunities passed from marketing, outside sales, and national accounts
Selling
- Learn all ICs products; gain proficiency in utilizing ICs Product catalog
- Articulate key features and benefits of ICs products, provide verbal demonstrations, and describe value
- proposition and total cost of ownership scenarios
- Prepares, generates, and follows up on verbal or written quotations to secure orders or determine reason for loss of order
- Increases orders by suggesting related items, identifying new applications, explaining features and benefits, and review of customer's buying history
- Obtains orders, verifies and enters items, transfers orders to fulfillment, monitors stock-outs and expected delivery dates
Key Competencies
- Excellent communication skills, both written and verbal
- Detailed organization skills. Willingness to listen, learn, and apply knowledge to dynamic situations
- Effectively use company CRM (Salesforce), ERP (Epicor), and other business systems daily
- Collaborate with necessary internal resources to meet customer expectations; act as a liaison between internal product teams and prospects/clients
- Reviews open customer order reports and acts on open items, including those items that may be at risk in meeting customer's promised delivery date
- Routinely attend training sessions and team meetings
Minimum Qualifications
- 3+ years sales experience, preferably in an Industrial or Manufacturing setting Proven track record of meeting and exceeding sales objectives
- Strong communication, organizational and time management skills
- Independent self-starter with a hunter mentality
- Ability to listen, adapt, and overcome objections
- Ability to embrace change in a fast-paced environment
- Bachelor’s degree in business, industrial distribution, engineering/technology or related degree from an accredited school preferred
- Previous Industrial Automation, Cable, or Component sales experience preferred
- Familiarity using Salesforce and/or Epicor preferred
Target Range: $20-$25