ICQA Operations Manager

Socket.dev; Vacaville (CA); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

401(k) plan

Health insurance

Dental insurance

Vision insurance

Paid time off

Life insurance

Job summary

Wineshipping is seeking an ICQA Operations Manager to lead inbound, outbound, or cross-functional processes in the fulfillment center. The role focuses on safety, leadership, and achieving daily shipping targets while aligning with enterprise initiatives.

The ideal candidate has experience in fulfillment operations, process improvement, and managing an hourly workforce on a dynamic schedule. This full-time role offers growth opportunities in Napa Valley-based facilities.

Qualifications

• Bachelor’s degree or 2+ years fulfillment/operations experience.
• Experience leading hourly employees and addressing their needs.
• Experience with metrics, process improvement, and Lean techniques.
• Experience with contingent workforce during peak seasons.
• Ability to adapt to changing priorities and remain composed under pressure.
• Leadership in manufacturing, production, or distribution environments.

Responsibilities

• Ensure safety is the top priority and everyone returns home safely.
• Provide strong leadership and support to the team; listen and engage.
• Help set and track operational and financial goals; manage labor data.
• Build and develop a high-performing team and retain talent.
• Coach team members to learn operations and grow within the company.
• Collaborate on enterprise initiatives and improve operations reporting.
• Aim to delight customers by meeting shipping targets daily.

Skills

Leadership

Lean principles

Performance metrics

Fulfillment operations

People management

Education

Bachelor’s degree

Job description

JOB TITLE: ICQA Operations Manager

Working with wine is cool. Want to work with wine? Wineshipping is the premier logistics provider for the wine industry, trusted since 1998 to protect our clients’ brands. We combine deep expertise with innovative technology to help wineries grow.

And yes—Wineshipping is a pretty cool place to work. We’ve been voted Best Place to Work in Napa County year after year. Plus, our facilities are climate-controlled… because wine likes to stay cool (and so do we).

GENERAL JOB DESCRIPTION

The Operations Manager has complete responsibility for inbound operations, outbound operations, or a cross functional process responsibility within the fulfillment center on a specified shift or across multiple shifts. Your leadership is what makes it happen, every day.

MAJOR DUTIES AND RESPONSIBILITIES

• Keep the team SAFE. Our first responsibility is that everyone goes home in the same or better shape than they showed up that day.
• Serve the folks that report up to you with great leadership. Show them you are interested in them and what they’re doing. Listen.
• You will help set operational and financial goals, and you will help us achieve them. Making sure we have accurate daily timecard information is key here. Labor is your biggest operational input, and it deserves to be managed that way.
• You’ll constantly be evaluating and building your team. Sure, people come and go, but you will provide an environment where people want to be vs one where they want to leave. You will have a lot of help with this.
• Coach and teach the people on your team to learn the operation and be ready for opportunities to grow their own careers with Wineshipping.
• Align with enterprise-wide initiatives, such as process changes, operations reporting, and even compete with the other pros at Wineshipping to win the Units Per Labor Hour (UPLH) Championship!
• Delight our customers by hitting their shipping targets every day, building confidence in you, and in Wineshipping.
• Do your best, every day. Only you know when you are doing your best.
• Other things may come up from time to time, giving you exposure to things you haven’t done before. “Other duties as assigned” sometimes, but we like to keep it interesting.

OTHER IMPORTANT ASPECTS OF THE JOB

• Commitment to excellence and high standards, for yourself and for others.
• Good attention to detail – it’s the little things that make the difference in good service and GREAT service for our clients. (The big things matter to them too, just saying…)
• Ability to work independently and as a member of various teams and committees.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Ability to understand and follow written and verbal process instructions. Following the process yields reliable results. Clients like “reliable”.
• Strong verbal, written, and phone communication skills.
• Bilingual welcome.
• You may need to work beyond your regular work hours and occasionally on a weekend, if needed.
• Listen well and speak with confidence. For a lot of Wineshippers, you ARE the Company
• Other Cool Stuff- And hey — you might get pulled into other projects too. We’re a team that wears many hats, and yours might be fabulous.

QUALIFICATIONS FOR THE JOB

• Bachelor’s degree from an accredited university or 2+ years recognized fulfillment experience
• Direct leadership experience for an hourly employee population and not just its performance, but also its needs. You are there for them.
• Experience with performance metrics, process improvement, and Lean techniques
• Experience with a contingent (temporary) workforce during peak seasons. We bring folks in to help with spikes in demand, and we make sure they know how glad we are to have them with us.
• Ability to handle changing priorities and use good judgment in sometimes stressful situations. You get paid for your judgment, you manage “stuff” for free.
• Leadership experience in a manufacturing, production, or distribution environment.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• Prolonged periods of standing/walking/sitting.
• Occasionally lift, carry and/or move up to 50lbs.
• Continually required to utilize hand and finger dexterity.
• Occasionally required to climb, balance, bend, stoop, kneel or crawl.
• Occasionally work near moving mechanical parts.
• Occasional loud noise.
• Occasional varying environmental temperature changes.

PAY AND BENEFITS

Benefits: 401(k), 401(k) matching, Dental insurance, Disability insurance, Employee assistance program, Flexible spending account, Health insurance, Health savings account, Life insurance, Paid time off, Referral program, and Vision insurance.

Supplemental Pay: Bonus pay.

We are an equal-opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, or marital status.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.