ICMS Case Manager

Coalitionrcd; Los Angeles (CA); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

14 Paid Holidays

On-Demand training memberships

Dental/Vision/Medical Insurance (80-85

401k from day 1 + matching

Educational Savings Plan

Flexible Spending Account

Disability & Life Insurance

Legal Services

Pet insurance discount

Generous work/life balance

Job summary

Coalitionrcd is seeking an ICMS Case Manager to deliver coordinated case management and supportive services on-site at a newly developed permanent supportive housing complex in Los Angeles. You will connect tenants to life skills, health services, counseling, and job training, while guiding them through housing processes and stability plans.

The role emphasizes regular tenant engagement, liaison with property management and health providers, and data-driven progress reporting.

Qualifications

• 1-2 years of experience or a BA Degree.
• Experience working with youth experiencing homelessness and housing instability, and/or foster care, probation, mental health systems.
• Reliable, flexible team player who works well with minimal supervision and can set boundaries.
• Reliable transportation: valid driver’s license and car insurance as required by law.
• Proficient in Microsoft Office suite.

Responsibilities

• Conduct an initial housing intake and needs assessment for each tenant.
• Assist in developing Individual Service Plans (ISP) and goal setting.
• Maintain a minimum of two face-to-face contacts with each tenant per month.
• Hold quarterly progress meetings to discuss stability and progress.
• Coordinate liaison among Property Manager, tenants, and health providers to communicate concerns.
• Provide information on Fair Housing, tenant rights, and rental rules.
• Link tenants to services including life skills, health access, counseling, and job training.
• Assist tenants with obtaining rental assistance and eviction prevention where needed.
• Address grievances, mediate disputes, and enforce housing rules with property management.
• Develop workshop opportunities on topics like housekeeping and money management.
• Collect data and document progress in DHS CHAMP database; manage client files.
• Monitor residents moving to mainstream housing and prepare for transitions.
• Prepare monthly progress reports and adhere to reporting requirements.
• Uphold CRCD’s Mission and 5 Year Strategic Plan.

Skills

Case management

Driver's license

Education

BA Degree

Tools

Microsoft Office

Job description

Description

POSITION SUMMARY

Under the direction of the Manager of Housing Based Support Services, the ICMS Case Manager will be responsible for providing coordinated Case Management and Supportive Services for formerly homeless individuals diagnosed with special needs. The ICMS Case Manager will deliver services on-site to tenants who reside at our newly developed multi-unit permanent supportive housing complex. The Case Manager will also help link clients to services which include but not limited to life skills workshops, money management, educational attainment, access to health services, counseling, job training and placement opportunities and resident activity coordination

ESSENTIAL DUTIES & RESPONSIBILITIES

• Work with each tenant to conduct an initial housing intake and needs assessment
• Assist tenants in determining personal goals and plans to achieve such goals through the development of the Individual Service Plan (ISP)
• Work with any pre-existing conditions and/or obstacles for clients to facilitate all housing related processes being completed in a timely fashion.
• Conduct a minimum of two face-to-face contacts with each tenant monthly
• Conduct quarterly meetings with each tenant to discuss tenant’s progress and accomplishments as evidenced by Individualized Stability Plans
• Act as a liaison among the Property Manager, the property management company, the tenant, and the primary mental health provider to facilitate the communication of concerns that could jeopardize the tenant’s residency
• Provide information and instruction to clients regarding Fair Housing, tenant rights and responsibilities, observation of rental agreement and property rules
• Act as a liaison and coordinate linkage to services with numerous public social service agencies and community providers, assist in achieving and sustaining independence: employment and education/ training activities, money management counseling and legal and benefits counseling
• Assist clients in obtaining rental assistance: move-in/eviction prevention services
• Address tenant grievances, mediate resident disputes and resolve any issues with property management that might affect the client’s tenancy
• Enforce housing rules in collaboration with property management
• Work with Resident Services Coordinator to develop workshop opportunities on relevant topics including housekeeping, money management, parenting, daily living skills (including transportation, training in self-advocacy/community accessibility) needed to maintain housing and achieve independence
• Data collection/entry into DHS CHAMP’s database to document client progress, assemble reports and evaluate program
• Organization and management of client files
• Monitor status of tenants who have moved into housing and prepare tenants who are deemed ready to transition to mainstream non-supportive housing
• Comply with the directives as it relates to necessary documentation and reporting requirements as per the service contract
• Compile and submit monthly progress reports to track the tenants’ residency status and the supportive services which have been provided to them
• Uphold CRCD’s Mission Statement and 5 Year Strategic Plan

Requirements

• 1-2 years of experience or related work and BA Degree
• Experience working with youth experiencing homelessness and housing instability, and/or experience in foster care, probation, mental health systems.
• Reliable, flexible team player who works well with minimal supervision, who has a good work ethic, and an ability to set and maintain personal boundaries.
• Reliable transportation: valid driver's license, and car insurance as required by law, as appropriate.
• Proficient in Microsoft Office suite required.
• This is not a work from home position. This role reports to the office 5 days a week.

SALARY

$50,000.00 - $55,000.00 annually

CRCD is in the top 10% for excellent benefits for non-profits with an array of benefits available including:

BENEFITS

• 14 Paid Holidays
• On-Demand training memberships to bolster professional development
• Dental/Vision/ 85% employer-paid & 40% dependent paid Medical Insurance
• 401k eligibility from day one & up to 3% matching after one year
• 529 Educational Savings Plan from Principle
• Flexible Spending Account (FSA)
• Short & Long Term Disability
• Accident & Hospital Indemnity
• Whole life insurance with cash benefits
• Identity Theft Protection and Legal Services
• Discount pet insurance through ASPCA
• Generous work/life balance

All candidates are subject to pass background check conducted by Los Angeles County. CRCD is an Equal Opportunity Employer is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the EEO/ADA Coordinator. EEO /ADA Coordinator contact: Veronica Garcia [phone]