ICHRA Client Success Manager

Freddie Mac; Alpharetta (GA); Remote; USD 70,000 - 100,000; Full time

Job summary

A leading company in the InsurTech industry seeks a client account manager to support ICHRA clients. This role entails guiding onboarding processes, enhancing client satisfaction, and optimizing benefits strategies. The position offers the flexibility of remote work and opportunities for career development within a mission-driven culture.

Benefits

Opportunity for career advancement

Remote work flexibility

Access to mentoring programs

Competitive pay with bonuses

Qualifications

• 3-5 years in client account management or benefits implementation.
• Knowledge of ICHRA, group health benefits, and HRIS tools.
• Bilingual in Spanish is a plus.

Responsibilities

• Guide clients through ICHRA onboarding and account setup.
• Foster strong consultative relationships with clients.
• Collaborate with internal teams to improve service processes.

Skills

Client Account Management

Benefits Implementation

HR Consulting

Clear Communication

Attention to Detail

Education

Bachelor's Degree

Tools

Salesforce

HRIS Tools

Enrollment Platforms

Job description

Employer Industry: InsurTech

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely with a high-performing, connected team
- Chance to make a measurable impact across client portfolios
- A mission-driven culture focused on people and service excellence
- Access to development resources and mentorship programs
- Competitive pay with potential bonuses based on performance

What to Expect (Job Responsibilities):
- Guide new clients through the ICHRA onboarding process, ensuring compliance and accurate account setup
- Serve as the primary relationship owner for a defined group of ICHRA clients, fostering strong consultative relationships
- Lead regular check-ins and renewal planning conversations to optimize client benefits strategy
- Provide clients with branded toolkits and FAQs to support their employees and enhance satisfaction
- Track client activities and collaborate with internal teams to resolve service requests and improve processes

What is Required (Qualifications):
- 3-5 years of experience in client account management, benefits implementation, or HR consulting, preferably in the health insurance or SaaS-based benefits technology space
- Working knowledge of ICHRA, group health, and worksite voluntary benefits
- Familiarity with enrollment platforms, HRIS tools, and CRM systems, preferably Salesforce
- Exceptional attention to detail and the ability to manage multiple clients and timelines
- Clear and confident communication skills, with the ability to simplify complex technical information

How to Stand Out (Preferred Qualifications):
- Bachelor's degree preferred; Life & Health license or CEBS/PHR certification is a plus
- Bilingual (Spanish) is a plus
- Experience in a fast-moving, remote-first environment with complex client needs

#InsurTech #ClientSuccess #RemoteWork #CareerGrowth #BenefitsManagement

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