Ice Rink Attendant 2026-27

City-of-Crystal,-M; Crystal (MN); On-site; USD 30,000 - 38,000; Full time

Job summary

City of Crystal is seeking an Ice Rink Attendant to be the first point of contact for park patrons. You will ensure a safe, enjoyable environment by overseeing ice rink operations and the warming house, while assisting with maintenance, activities, and events.

The role emphasizes excellent customer service, effective communication with the public, and adherence to safety procedures. Minimum age 16 and the ability to work independently are required, with training provided by the Recreation

Qualifications

• Experience in customer service or public-facing roles.
• Strong communication skills with the public.
• Spanish, Hmong, French, Somali, or Oromo language skills are a plus.

Responsibilities

• Provide excellent customer service to park patrons and acknowledge visitors.
• Oversee the operation of the ice-skating rink and warming house to maintain a safe, fun environment.
• Enforce safety rules and be familiar with emergency procedures; conduct building lock-up and security measures.
• Perform light janitorial duties and keep facilities clean and presentable.
• Attend staff trainings and meetings and keep an up-to-date work schedule.

Skills

Customer service

Public interaction

Bilingual ability

Job description

The Ice Rink Attendant is the first point of contact that park patrons interact with. Provides excellent customer service by acknowledging visitors in a positive manner. Oversee the operation of ice-skating rinks and the warming house in a positive and enjoyable way that provides a safe and fun environment for the public to enjoy. Assists with maintenance, activities, and special events. This is a key public contact position for the Recreation Department.

Administration

• Keep daily attendance.


• Complete paperwork & reports as required by supervisor.


• Attends staff training and meetings.


• Keeps an up to date work schedule and coordinates with other staff.

Supervision

• Enforce the program safety rules.


• Maintain a safe atmosphere.


• Be familiar with emergency and accident procedures.


• Responsible for locking up the building at the end of the day and setting security system, if applicable.


• Ensures a safe and healthy work environment and conducts business in a safe manner.

Maintenance

• Keep the warming house and skating area clean, organized, and free of debris.


• Keep sidewalks and doorways of the warming house clear of snow and ice.


• Perform light janitorial duties (sweeping, mopping, cleaning toilets, sinks and mirrors, picking up trash) to ensure the building is neat, clean, and presentable to the public.

Perform other duties as assigned.

Minimum Requirements

• Minimum age: 16


• Ability to work independently with minimal supervision.


• Ability to communicate effectively with the public and supervisor.


• Ability to perform light janitorial duties.

Extent of Supervision or Guidance Provided

• Must be able to work independently.


• Under the general supervision of the Facility Supervisor.

Responsibility for Public Contact

Extensive public contact with citizens.

Desirable Training & Experience

• Previous customer service experience


• Previous park and recreation facility or program experience


• CPR & First Aid Certification


• Valid Driver's License


• Fluency in Spanish, Hmong, French, Somali, or Oromo language(s)

Supervision of Others

None.

Communication:

Must have ability to actively listen to other for understanding of their needs and situations; ability to speak English clearly; ability to give directions and guidance clearly. Able to relate to parents and community members in a professional, courteous, friendly, and helpful manner.

Decision Making:

Must act in a decisive manner, using good judgment. Must be able to assess problems and situations, able to anticipate needs and evaluate alternatives. Must have a have a thorough understanding of all policies of the warming house program. Ability to work independently and in a safe manner. Must be able to read and understand directions.

Interpersonal Relationships:

Ability to establish effective working relationships with employees, supervisors, and public. Must exclude personal biases from work performance. Must have the ability to work the assigned hours.

Professional Attitude:

Must have commitment to the organization, willingness to take initiative, dependability, maturity in relationships with others, and self-confidence. Must represent the organization to our citizens with a courteous, helpful, accurate, and business-like attitude in all telephone and personal contact.

Quality of Work:

Must be able to produce quality, accurate work. Must be able to detect and correct errors. Must be able to perform multiple tasks simultaneously. Must be able to utilize work time properly and productively.

Physical Abilities:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and talk or hear.

Capable of reaching (extending the hands or arms in any direction); handling (seizing, holding, grasping, turning and otherwise working with the hands); and fingering (picking, pinching, or otherwise working with the fingers), as needed for completing the require responsibilities.

The employee must frequently lift and/or move up to 50 pounds.

Normal vision with or without correction.

Normal hearing with or without correction.