Ice Rink Assistant Supervisor

Cleveland Heights; Cleveland Heights (OH); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading city organization seeks a part-time ice arena supervisor responsible for daily operations, customer service, and staff management. Ideal candidates will exhibit strong communication skills, a customer-oriented approach, and the ability to maintain safety and operational efficiency. This position offers the chance to contribute positively in a vibrant community atmosphere.

Benefits

Comprehensive Medical & Dental Plan

Paid Time Off

Life Insurance

Deferred Compensation Plans

Employee Assistance Program

Qualifications

• Service-oriented towards customers, capable of maintaining positive working relationships.
• Experience in customer service support and problem resolution.
• Ability to supervise and direct staff effectively.

Responsibilities

• Supervise daily operations of the ice rink including opening and closing procedures.
• Provide customer service support and ensure rink rules are enforced.
• Oversee financial activities including cashiering and reconciliation processes.

Skills

Customer service orientation

Effective communication

Relationship building

Job description

3 months ago Be among the first 25 applicants

Description

Summary: Individual serves as the ice arena supervisor by supporting and ensuring safe and effective daily operations

Description

Summary: Individual serves as the ice arena supervisor by supporting and ensuring safe and effective daily operations

Examples of Duties

Essential Duties

• Exhibits a service orientation towards customers and maintains productive and positive working relationships
• Participates in the accomplishment of organizational and departmental goals and objectives
• Provides customer service support to internal and external customers
• Monitors incoming calls and daily in-person inquiries and provides assistance as well as problem resolution
• Assumes ice rink daily supervisory duties, including opening and closing procedures
• Accountable for all financial activity including cashiering and reconciliation/bank procedures
• Communicates and enforces ice rink rules and regulations
• Reports maintenance, inventory, and safety deficits
• Supports daily needs/requests of customers; including but not limited to assistance with practice/game/skating lessons/rental/event needs, payments, first aid, knowledge of area vendors (ex skate and equipment maintenance, area restaurants and stores, driving directions)
• Maintains regular attendance and punctuality
• Establishes and maintains effective working relationships with associate personnel, other City employees and the general public
• Performs other duties of a similar nature or level
  
  

Supervisory Responsibilities

• Supervise, delegate and provide work direction to ice rink safety guards on assigned shifts (not limited to public skates, tournaments, high school and collegiate games, and special events)
  
  

The City of Cleveland Heights offers permanent full time employees an excellent benefits package!

• Comprehensive Medical & Dental Plan
• Paid Time Off
• Life Insurance
• Deferred Compensation Plans
• Employee Assistance Program

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitals and Health Care, Non-profit Organizations, and Government Administration

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