Ice Cream Crew Member — Fast-Paced Team Player

Workstream; Pearisburg (VA); On-site; USD 16,531 - 20,664; Full time

Job summary

Dairy Queen in Pearisburg, VA is seeking a friendly Crew Member/Chill Staff to deliver top-notch customer service, assemble and present orders, stock and clean the workspace, and follow health and safety standards.

Join a fast-paced, team-based environment where you help operate chill equipment and ensure consistent quality, service, and cleanliness for every guest.

Qualifications

• Ability to provide friendly, accurate service in a fast-paced setting.
• Communicate clearly with customers and co-workers.
• Be able to work under pressure and stay energized.

Responsibilities

• Communicate clearly with customers to ensure correct orders.
• Prepare treat products following health standards quickly and accurately.
• Maintain clean, safe customer areas and equipment.
• Operate and maintain chill equipment safely and efficiently.
• Work as a team to ensure quality, service, and cleanliness.

Skills

Customer service

Communication

Teamwork

Stamina

Order monitors

Job description

We strive to create positive memories for all our fans so we are looking for a positive, energetic Crew Member/Chill Staff who are passionate about the Dairy Queen brand and delivering exceptional customer (fan) service. If you enjoy working in a fun, fast paced environment while providing exceptional customer service we would love to hear from you.

Applicants should be able to assemble, and present completed treat orders, including stocking, cleaning and maintaining all customer areas in a clean, safe, pleasant manner and to all restaurant safety and health code standards.

Report to: Management Staff and Shift Leaders

Requirements:

• Able to move cases of food/paper products, buckets of sanitizing liquid or cleaner, containers of up to 50 pounds up to 10 times per six-hour shift, stock ice in soft drink dispensers, use sanitizing solutions, stock all items used in customer service area.
• Must be able to perform under pressure in a high volume restaurant including moving and responding quickly for long periods of time.
• Travel quickly in customer service area as much as three times for each customer up to as many as 40 customers per hour of shift. Must be able to work in and out of different temperature ranges. Handling food/drinks/treats and food/drink/treat products constantly. Capability to stand for long periods of time.
• Ability to lift up to 50 pounds. Interact with the public and co-workers constantly during shifts.
• Clean up after all kinds of messy situations.
• Must be able to read order monitors.
• Recall and communication of products and contents.
• Practice established food handling procedures and meet any local health regulations.
• Exhibit and use good manners, proper personal hygiene, positive attitude, and promptness.

Function:

• Communicate clearly, quickly and politely with co-workers to ensure correct order is served to the customers.
• Prepare treat products following restaurant, health and safety standards and procedures quickly and accurately.
• Be pleasant and alert to customer needs.
• Properly and safely operate and maintain restaurant equipment including related chill equipment while following all health and safety standards.
• Work as a “team” member to assure constant and consistent quality, service, cleanliness and value to each customer.
• Clean work area, organize and stock needed items. Move various treat, paper and cleaning items from other sections of building (or outside building) to immediate work area.
• Stocks and executes proper rotation of products.
• Completes assigned prep work for stocking and set up of chill area.
• Controls food production process.
• Breaks down and cleans chill area thoroughly at the end of every day as assigned by a manager or shift leader.
• Wash counters, tables, restrooms, trash receptacles, gather trash and remove from dining/service areas to proper receptacle, sweep, mop, stock and other cleaning tasks.
• Occasional need to be out of building (i.e., parking lot, freezer, trash container areas, etc.) for parking lot pick-up, trash removal and other maintenance and cleaning activities.
• Informs immediate supervisor promptly of all problems or unusual matters of significance.
• Performs other duties and responsibilities as requested by management staff or shift leaders.

The goal at our Dairy Queen locations is to support our communities, one red spoon and smile at a time. Our passion drives us to provide an escape from the ordinary, with a place to enjoy life’s every day celebrations.
Opportunities at our restaurant level include Team Member roles and Leads, Shift Leaders, and Management. Become a smile server today!