Crew Member

Dairy Queen; Rich Creek (VA); On-site; USD 15,154,000 - 20,664,000; Full time

Job summary

Dairy Queen in Rich Creek, VA is seeking Crew Members/Chill Staff to engage with guests, assemble orders, and maintain a clean, safe environment. You will handle high volumes, work across temperatures, and support management with daily prep and stocking tasks.

The role emphasizes strong guest service, teamwork, and reliability in a busy Dairy Queen location, with focus on health standards and prompt, friendly service.

Qualifications

• Customer service experience or ability to engage with guests.
• Strong communication and listening skills.
• Ability to work in a fast-paced environment.
• Willingness to handle high-volume periods and maintain accuracy.

Responsibilities

• Greet customers and process orders clearly and efficiently.
• Assemble and present completed treat orders.
• Stock, clean, and maintain all customer areas according to health codes.
• Operate and maintain kitchen/chill equipment safely.
• Work as a team to ensure quality, service, and cleanliness.
• Follow management direction and complete prep tasks as needed.

Skills

Customer service

Communication

Teamwork

Stamina

Job description

We strive to create positive memories for all our fans so we are looking for a positive, energetic Crew Member/Chill Staff who are passionate about the Dairy Queen brand and delivering exceptional customer (fan) service. If you enjoy working in a fun, fast paced environment while providing exceptional customer service we would love to hear from you.

Applicants should be able to assemble, and present completed treat orders, including stocking, cleaning and maintaining all customer areas in a clean, safe, pleasant manner and to all restaurant safety and health code standards.

Report to: Management Staff and Shift Leaders

Requirements:

• Able to move cases of food/paper products, buckets of sanitizing liquid or cleaner, containers of up to 50 pounds up to 10 times per six-hour shift, stock ice in soft drink dispensers, use sanitizing solutions, stock all items used in customer service area.
• Must be able to perform under pressure in a high volume restaurant including moving and responding quickly for long periods of time.
• Travel quickly in customer service area as much as three times for each customer up to as many as 40 customers per hour of shift. Must be able to work in and out of different temperature ranges. Handling food/drinks/treats and food/drink/treat products constantly. Capability to stand for long periods of time.
• Ability to lift up to 50 pounds. Interact with the public and co-workers constantly during shifts.
• Clean up after all kinds of messy situations.
• Must be able to read order monitors.
• Recall and communication of products and contents.
• Practice established food handling procedures and meet any local health regulations.
• Exhibit and use good manners, proper personal hygiene, positive attitude, and promptness.

Function:

• Communicate clearly, quickly and politely with co-workers to ensure correct order is served to the customers.
• Prepare treat products following restaurant, health and safety standards and procedures quickly and accurately.
• Be pleasant and alert to customer needs.
• Properly and safely operate and maintain restaurant equipment including related chill equipment while following all health and safety standards.
• Work as a “team” member to assure constant and consistent quality, service, cleanliness and value to each customer.
• Clean work area, organize and stock needed items. Move various treat, paper and cleaning items from other sections of building (or outside building) to immediate work area.
• Stocks and executes proper rotation of products.
• Completes assigned prep work for stocking and set up of chill area.
• Controls food production process.
• Breaks down and cleans chill area thoroughly at the end of every day as assigned by a manager or shift leader.
• Wash counters, tables, restrooms, trash receptacles, gather trash and remove from dining/service areas to proper receptacle, sweep, mop, stock and other cleaning tasks.
• Occasional need to be out of building (i.e., parking lot, freezer, trash container areas, etc.) for parking lot pick-up, trash removal and other maintenance and cleaning activities.
• Informs immediate supervisor promptly of all problems or unusual matters of significance.
• Performs other duties and responsibilities as requested by management staff or shift leaders.

The goal at our Dairy Queen locations is to support our communities, one red spoon and smile at a time. Our passion drives us to provide an escape from the ordinary, with a place to enjoy life’s every day celebrations.
Opportunities at our restaurant level include Team Member roles and Leads, Shift Leaders, and Management. Become a smile server today!