Ice Arena Shift Leader

City-of-Ames,-I; Ames (IA); On-site; USD 17,000 - 22,000; Part time

Job summary

The City of Ames is seeking an Ice Arena Shift Leader to supervise cashiers, enforce arena rules, and help manage daily operations from opening to closing. You will work a varied schedule, including days, evenings and weekends, during the November 2026 – January 2027 period.

Ideal candidates have recreational supervisory experience, strong cash handling and customer service skills, and the ability to lead staff, handle emergencies, and maintain a safe, clean facility while using POS software.

Qualifications

• Minimum 18 years of age and recreational or related supervisory experience.
• Experience with cash handling and customer service is preferred.
• Ability to lead, delegate tasks and communicate professionally with the public.

Responsibilities

• Perform opening and closing procedures (unlock/lock, POS startup, lights).
• Complete routine equipment checks and maintain facility safety and cleanliness.
• Enforce rules to ensure a safe, well‑run arena.
• Understand and use POS/Pass Management software and other required software.
• Delegate facility duties to Cashiers and supervise staff on shift.
• Complete nightly cash deposits and assist with event staffing as needed.
• Respond quickly and effectively to emergencies and maintain professional conduct on site.
• Assist with concession duties and vendor coordination as applicable.

Skills

Cash handling

Customer service

Leadership

Decision making

Public communication

Tools

POS software

Job description

The City of Ames has an exciting opportunity for Ice Arena Shift Leaders to join our Parks and Recreation Department!

Candidates interested in this opportunity can expect to work a varying schedule, including days, evenings and weekends, November 2026 - January 2027.

Work Shifts

• Monday through Friday: Shifts run between 5:00 am and 1:00 am
• Saturday and Sunday: Shifts run between 6:30 am and 1:00 am

Shift Leaders are directly responsible for assisting and supervising Cashiers; directly accountable to the Ice Arena Manager, and adjunctly accountable to the Recreation Superintendent and the Director of Parks & Recreation.

Primary Responsibilities

• Perform opening and closing procedures (unlocking/locking, POS startup, lights).
• Complete routine checks of equipment.
• Enforce rules and policies ensuring a safe facility.
• Maintain clean facility.
• Understand and use Point of Sale/Pass Management program and other required software.
• Complete nightly cash deposits.
• Delegate facility specific duties to Cashiers (i.e. post-game duties).
• Recognize and respond quickly and effectively to all emergencies.
• Operate facility specific equipment safely and efficiently (i.e. ice resurfacer, beverage cart, etc.).

Secondary Responsibilities

• Ensure proper staffing levels for events by calling additional staff in or sending staff home.
• Complete required paperwork for record keeping (i.e. incident reports, cleaning checklist).
• Depending on facility, assist with food prep and food sales in concession stand.
• Contact vendors for supplies (i.e. pizza, cake, beverages, etc.).
• Assist Recreation Manager as needed (i.e. facility maintenance, staff scheduling, inventory control, etc.).
• Supervise patrons.
• Ensure building entrance is clean and maintained (i.e. snow removal).
• Other duties as assigned by the Recreation Manager.

Distributed Responsibilities

• Assist Recreation Manager in training new Shift Leaders and Cashiers.

Each employee is expected to continually strive to bring shared values to life through our Excellence Through People organizational culture. ETP values include: committing to continuous improvement; inspiring creativity and innovation; being customer driven; making data-driven decisions; championing employee involvement; striving for excellence; having fiscal stewardship; acting with honesty and integrity; exhibiting leadership; choosing a positive attitude; respect and dignity for one another; promoting safety and wellness; and cultivating teamwork. For leaders, this includes creating a work culture that brings these values to life. For all employees, this includes maintaining a Total City Perspective. The purpose of ETP is to deliver exceptional services to the public at the best price, and for employees to experience an enjoyable and stimulating work environment.

Requirements

• Must be at least 18 years of age.
• Recreational or related supervisory experience.

Experience

• Cash handling, customer service, or retail experience preferred.

Licenses and Certifications

• Valid driver's license is preferred but not required.
• Current AED/CPR certification or able to obtain within one month of employment.

Please attach your current CPR/AED certificate, if certified!

Knowledge, Skills, and Abilities

• Ability to work a flexible schedule.
• Ability to maintain an exceptional level of safety.
• Ability to demonstrate strong decision‑making skills, initiative, dependability, organization, enthusiasm, leadership, and a desire to serve the public.
• Ability to communicate positively with public.
• Ability to maintain a professional demeanor (calm and courteous) at all times while on site.
• Ability to maintain a professional appearance (staff coat, khaki pants, and closed‑toe shoes) at all times while on site.
• Ability to understand, appreciate and embody the City of Ames Core Values.

Physical & Environmental Characteristics

Required Physical Activities: Climbing, balancing, stooping, kneeling, crouching, reaching, walking, pushing, pulling, lifting, finger dexterity, grasping, talking, and hearing.

General Physical Characteristics: The work involves intermittent periods of standing and sitting with sitting 25% of the time (includes using a computer); standing (but not walking) 25% of the time; standing and walking 50% of the time; frequently lifting objects under 10 pounds; occasionally lifting objects from 10 to 25 pounds; infrequently lifting objects from 25 to 50 pounds; and infrequently lifting objects over 50 pounds.

Vision Requirements: The minimum standard for use with those whose work deals largely with preparing and analyzing data and figures, accounting, transcription, computer terminal, extensive reading, visual inspection involving small defects or parts, operation of machines (including inspection), and measurement devices.

Environmental Conditions: The work is performed primarily indoors with some work performed outside. Some exposure to extreme cold, heat, wet and/or humid conditions, dirt/dust, and other environmental conditions.

Selection Process

The selection process consists of an evaluation of education and experience, interview, and completion of a motor vehicle record check and criminal background check, which includes a sex offender registry check. All candidates will be notified by email of their application status.

NOTE: Preference may be given to applicants possessing qualifications above the minimum.

Posting is open until filled.