ICC Wales - Box Office Sales Executive

Celtic Manor Resort; Idaho; On-site; USD 33,000 - 35,000; Full time

Job summary

Celtic Manor Resort seeks a Box Office and Sales Executive at ICC Wales, focusing on delivering exceptional customer service and driving ticket sales. Join us to be part of a supportive team offering career development, rewards, and recognition in a positive environment.

Benefits

Career development training

Discounts on food & beverage

Free GP virtual appointment service

Access to Social Club

Monthly and end-of-year awards

Qualifications

• A passion for exceptional customer service.
• Outstanding communication skills and attention to detail.
• A confident and outgoing personality.

Responsibilities

• Promote and sell ICC Wales facilities.
• Drive ticket sales and boost revenue.
• Support the Sales Director in daily operations.

Skills

Customer service

Communication

Attention to detail

Sales

Proactive mindset

Job description

JOB TITLE – ICC Wales Box Office and Sales Executive
DEPARTMENT – ICC Wales
CONTRACT TYPE – Full Time – Permanent
RATE OF PAY – £12.32 plus excellent benefits!
HOURS – 5 days out of 7
LOCATION – Newport NP18 1HQ
ID - req5552

OVERVIEW -
Join the ‘Greatest story in Hospitality’ by becoming one of our ‘Hospitality Heroes’ as an Box Office and Sales Executive at ICC Wales, part of the fantastic opportunities we offer from ‘Manor to Marina’.

OUR IDEAL HERO WILL HAVE -

• A passion for exceptional customer service, always going above and beyond.
• A confident, outgoing personality with a can-do attitude to succeed in this dynamic role.
• A guest-focused mindset, ensuring seamless and top-tier service at every touchpoint.
• Outstanding communication skills, sharp attention to detail, and a commitment to excellence.
• A proactive, forward-thinking approach with the drive to achieve results.
• Be at the heart of the action, supporting the Sales Director in the daily operations of the department.
• Deliver WOW-worthy service, ensuring every client interaction is seamless and professional.
• Promote and sell ICC Wales facilities, turning prospects into loyal customers.
• Drive ticket sales and boost revenue, making ICC Wales Live events bigger and better.
• Own the sales process—from researching new clients to closing deals.

BERECOGNISED AND REWARDED -
As one of our ‘Hospitality Heroes’, you will receive a host of company benefits such as:

• Access to career development training from day one
• Discounts on food & beverage and hotel stays
• Free GP virtual appointment service
• Social Club
• Staff appreciation events
• Monthly and end-of-year awards

GROW WITH US -
As a Celtic Collection employee, you will be able to say –

• I am equipped, trained, and supported to do THE BEST JOB I CAN
• I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS
• I work in an INCLUSIVE, FRIENDLY, POSITIVE, and CONSTRUCTIVE environment
• I am encouraged to LEARN, GROW, and DEVELOP and to try new things in my role
• I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED
• I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY

RECRUITMENT INFO -
In the event we receive a high number of applications, we reserve the right to close this campaign early. In line with the requirements of the Asylum and Immigration Act of 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. The Celtic Collection is an equal opportunities employer and welcomes interest from applicants of all ages.