IBM Verify Engineer

John Hancock; Boston (MA); Hybrid; USD 90,000 - 167,000; Full time

Job summary

Manulife is seeking a CIAM Security Developer to join the team in Boston. The role focuses on IBM Verify (ISAM) in hybrid on-prem and Azure environments to deliver secure authentication and access for millions of customers.

You will design and support CIAM capabilities, troubleshoot incidents, and work with platform engineers and security teams to ensure compliance and performance in a regulated financial services setting. This is a hybrid role with a strong emphasis on scalability and security.

Qualifications

• 5-7 years of IAM/CIAM or security engineering experience.
• Hands-on IBM Verify (ISAM) in hybrid deployments.
• Experience supporting identity solutions in Azure cloud environments.
• Bachelor’s degree in Computer Science, Engineering, or related field (preferred).

Responsibilities

• Design, develop, and support CIAM solutions using IBM Verify in hybrid (on-prem + cloud) environments.
• Implement and maintain authentication, federation, and access management capabilities.
• Deploy and optimize identity solutions in Microsoft Azure cloud.
• Troubleshoot incidents, resolve issues, and enhance CIAM platform performance.
• Collaborate with platform engineers and security teams to ensure compliance and scalability.

Skills

IAM/CIAM experience

IBM Verify ISAM

Azure cloud

Hybrid deployments

Security engineering

Education

Bachelor's degree in Computer Science or related field

Tools

IBM Verify (ISAM)

Azure cloud platforms

Job description

CIAM Secuirty Developer position offers a hands-on opportunity to join Manulife’s Customer Identity & Access Management (CIAM) team, supporting critical digital security initiatives. The role directly addresses a skills gap in IBM Verify expertise, contributing to the mission of delivering secure authentication and access for millions of customers. You’ll help scale and strengthen hybrid identity solutions across on-prem and Azure cloud environments, working alongside experienced engineers. This position offers visibility, impact, and the chance to deepen your technical skills in a niche, high-demand area.

Position Responsibilities

• Design, develop, and support CIAM solutions using IBM Verify (formerly ISAM) in hybrid (on-prem + cloud) environments
• Implement and maintain authentication, federation, and access management capabilities
• Deploy and optimize identity solutions in Microsoft Azure cloud
• Troubleshoot, resolve incidents, and enhance CIAM platform performance
• Collaborate with platform engineers and security teams to ensure compliance and scalability

Required Qualifications

• 5-7 years of experience in IAM / CIAM or security engineering roles
• Quantified hands‑on experience with IBM Verify (formerly ISAM) in hybrid deployments
• Experience supporting identity solutions in Azure cloud environments
• Bachelor’s degree in Computer Science, Engineering, or related field (preferred)

Preferred Qualifications

• Experience with large‑scale CIAM platforms
• Knowledge of multi‑factor authentication (MFA) solutions
• Understanding of hybrid identity architecture patterns
• Experience in financial services or regulated environments
• Exposure to non-containerized deployment models

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

If you are applying to this role in Massachusetts, please note the salary range is $90,160.00 - $167,440.00 USD. Additionally, employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Referenced Salary Location

Boston, Massachusetts

Working Arrangement

Hybrid

Salary range is expected to be between

$90,160.00 USD - $167,440.00 USD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify

Company: John Hancock Life Insurance Company (U.S.A.)