IBM Tivoli Support Engineer

NTT DATA, Inc.; Frisco (TX); On-site; USD 79,000 - 137,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Health Savings Account

Life & AD&D

Disability insurance

Paid time off

Employee assistance

401k with company match

Job summary

NTT DATA, Inc. is seeking an IBM Tivoli Support Engineer in Frisco, TX to provide L2/L3 production support for Tivoli applications, monitor services, and troubleshoot issues across Linux/Unix environments.

The role includes on-call duties and collaboration with IBM/vendor teams to resolve complex problems, with a focus on reliability and incident response. The position requires a Bachelor's degree in CS/IT/Engineering and strong scripting skills (Shell/Python), plus experience with databases,

Qualifications

• L2/L3 production support experience for Tivoli apps.
• Strong command-line and system troubleshooting skills.
• Experience with Linux/Unix, databases and networking.
• Experience writing shell scripts and basic automation.

Responsibilities

• Provide L2/L3 production support for IBM Tivoli applications and components.
• Monitor Tivoli services, agents, servers, jobs, alerts, and system health.
• Troubleshoot Tivoli application/service failures and connectivity issues.
• Perform Tivoli service start/stop, configuration changes, agent maintenance, and health checks.
• Investigate alerts and production incidents using application and OS logs.
• Perform root cause analysis (RCA) for recurring or critical incidents.
• Support installation, configuration, patching, upgrades, and maintenance activities.
• Troubleshoot issues across Linux/Unix servers, databases, network connectivity, filesystem, CPU, and memory.
• Write and maintain Shell/Python scripts for monitoring, health checks, log analysis, and operational automation.
• Work with database teams for Tivoli-related database connectivity and performance issues.
• Handle incident/change/problem/service-request tickets using ITSM processes.
• Maintain SOPs, runbooks, operational documentation, and knowledge articles.
• Participate in on-call/production support and major incident troubleshooting as required.
• Coordinate with IBM/vendor support for complex product issues.
• On call support

Skills

Shell scripting

Python

SQL basics

Databases

Networking

TCP/IP

DNS

Command line

Administration

Monitoring

Education

Bachelor's Degree

Job description

We are currently seeking a IBM Tivoli Support Engineer to join our team in Frisco, Texas (US-TX), United States (US).

Day to Day Responsibilities:

• Provide L2/L3 production support for IBM Tivoli applications and components.
• Monitor Tivoli services, agents, servers, jobs, alerts, and system health.
• Troubleshoot Tivoli application/service failures and connectivity issues.
• Perform Tivoli service start/stop, configuration changes, agent maintenance, and health checks.
• Investigate alerts and production incidents using application and OS logs.
• Perform root cause analysis (RCA) for recurring or critical incidents.
• Support installation, configuration, patching, upgrades, and maintenance activities.
• Troubleshoot issues across Linux/Unix servers, databases, network connectivity, filesystem, CPU, and memory.
• Write and maintain Shell/Python scripts for monitoring, health checks, log analysis, and operational automation.
• Work with database teams for Tivoli-related database connectivity and performance issues.
• Handle incident/change/problem/service-request tickets using ITSM processes.
• Maintain SOPs, runbooks, operational documentation, and knowledge articles.
• Participate in on-call/production support and major incident troubleshooting as required.
• Coordinate with IBM/vendor support for complex product issues.
• On call support

Basic Skills:

• Administration, configuration, monitoring and troubleshooting
• Strong command-line and system troubleshooting
• Shell Scripting
• Bash/Korn shell scripting and automation
• Python
• Basic-to-intermediate scripting for support automation
• Database
• SQL fundamentals; DB connectivity and troubleshooting
• Networking
• TCP/IP, DNS, ports, firewall and connectivity troubleshooting

Education

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field.

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $78,948 – 137,063. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance.

• medical, dental, and vision insurance with an employer contribution
• flexible spending or health savings account
• lifeand AD&D insurance
• short and long term disability coverage
• paid time off
• employee assistance
• participation in a 401k program with company match
• additional voluntary or legally-required benefits

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth
Job Segment: Computer Science, Linux, Unix, Database, SQL, Technology