IBM Sterling OMS Technical Lead

Prophecy Technologies Corp; United States; Hybrid; USD 150,000 - 210,000; Full time

Job summary

Prophecy Technologies Corp. seeks an experienced Oracle/IBM Sterling OMS lead to drive enterprise-scale OMS delivery and operational excellence in a high-volume retail environment.

You will own end-to-end OMS architecture, coordinate with development, infrastructure, and business teams, and manage incident, problem, and change processes in a production setting. Strong leadership and cross-functional collaboration are essential for success.

Qualifications

• IBM Sterling OMS 9.x configuration, customization, solution design, and order orchestration.
• Inventory management and retail omnichannel fulfillment, including BOPIS and Ship From Store.
• Java/J2EE, Spring Boot, microservices, REST APIs, IBM MQ, Oracle PL/SQL, and WebSphere.
• CI/CD, Docker/Kubernetes, Agile delivery, production support, and performance troubleshooting.
• Technical leadership, stakeholder communication, mentoring, and code-review governance.
• Cross-functional collaboration, issue ownership, release support, and onshore/offshore coordination.
• Strong retail and eCommerce domain knowledge.

Responsibilities

• Own end-to-end OMS solution architecture, technical design, and engineering governance; collaborate with development, infrastructure, and business teams to resolve complex issues.
• Lead IBM Sterling OMS support operations, ensuring platform availability, stability, and performance; serve as the primary technical contact for US-based customers and stakeholders.
• Manage incidents, problems, and change requests within a production support environment, with disciplined prioritization, communication, and closure.
• Perform root-cause analysis, implement preventive actions, and drive code quality, performance tuning, and production stabilization.
• Drive continuous improvement across support processes while ensuring adherence to agreed SLAs, KPIs, release controls, and operational standards.

Skills

IBM Sterling OMS

Inventory management

Java/J2EE

CI/CD

Docker/Kubernetes

Agile delivery

Leadership & communication

Cross-functional collaboration

Retail/eCommerce domain

Oracle PL/SQL

WebSphere

IBM MQ

Spring Boot

Tools

IBM Sterling OMS

IBM MQ

Oracle PL/SQL

WebSphere

Docker

Kubernetes

Spring Boot

Job description

This role involves leading the delivery and operational excellence of enterprise-scale IBM Sterling OMS solutions. The position demands expertise in distributed order management, inventory visibility, fulfillment orchestration, enterprise integration, performance engineering, production support, and technical governance across omnichannel retail programs. The ideal candidate is a hands-on OMS lead who combines strong Sterling engineering depth with production ownership, client-facing communication, and the ability to lead distributed teams in high-volume retail environments.

Key Responsibilities:

• Own end-to-end OMS solution architecture, technical design, and engineering governance; collaborate with development, infrastructure, and business teams to resolve complex issues.
• Lead IBM Sterling OMS support operations, ensuring platform availability, stability, and performance; serve as the primary technical contact for US-based customers and stakeholders.
• Manage incidents, problems, and change requests within a production support environment, with disciplined prioritization, communication, and closure.
• Perform root-cause analysis, implement preventive actions, and drive code quality, performance tuning, and production stabilization.
• Drive continuous improvement across support processes while ensuring adherence to agreed SLAs, KPIs, release controls, and operational standards.

Required Skills:

• IBM Sterling OMS 9.x configuration, customization, solution design, and order orchestration.
• Inventory management and retail omnichannel fulfillment, including BOPIS and Ship From Store.
• Java/J2EE, Spring Boot, microservices, REST APIs, IBM MQ, Oracle PL/SQL, and WebSphere.
• CI/CD, Docker/Kubernetes, Agile delivery, production support, and performance troubleshooting.
• Technical leadership, stakeholder communication, mentoring, and code-review governance.
• Cross-functional collaboration, issue ownership, release support, and onshore/offshore coordination.
• Strong retail and eCommerce domain knowledge.