IBM iSeries Administrator

Damco Solutions; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An innovative SaaS company is seeking a hands-on Platform Delivery & Operations Manager to lead their critical operations team. In this role, you will tackle complex challenges in deployments and upgrades while ensuring high-quality delivery processes. With a strong emphasis on leadership and process improvement, you'll have the opportunity to shape the operational landscape and mentor a dedicated team. This remote position offers the chance to make a significant impact in a mission-critical environment, driving success for both the company and its customers. If you're ready to take ownership and lead from the front, this is the perfect opportunity for you.

Qualifications

• 8+ years in platform operations or deployment management roles.
• Strong process improvement mindset and hands-on technical skills.

Responsibilities

• Manage customer instance setup, upgrades, and environment lifecycle.
• Lead fleet health monitoring and improve operational processes.

Skills

Platform Operations Management

Deployment Management

Process Improvement

Leadership

Communication

Troubleshooting

Tools

IBM i / iSeries

Infrastructure Monitoring Tools

Job description

Job Description: Platform Delivery & Operations Manager (with IBM iSeries Administrator exp.)

About the Role

Client is a SaaS company delivering a cloud-hosted, multi-tenant Warehouse Management System built on IBMi and RPG. Their platform is mission-critical for customers, and they face complex challenges around deployments, upgrades, environment setup, security configuration, fleet management, and resource planning for new customer installs and go-lives.

They are looking for a hands-on Platform Operations Manager who can take ownership of these challenges, plan to address them, and lead the team to execute that plan. You will manage and grow a small but critical team currently handling IBMi operations, installs, upgrades, and implementation support. This role demands a strong technical foundation and the ability to define and drive repeatable, high-quality delivery and operational processes alongside the team.

Key Responsibilities

• Own the end-to-end process of customer instance setup, upgrades, and environment lifecycle management.
• Build and improve processes for:
• Deployment planning and execution
• Versioning and upgrade workflows
• Managing legacy customizations
• User and security setup validation
• Hosting capacity planning
• Go-live planning and risk mitigation
• Lead fleet health monitoring initiatives: implement tooling and reporting to track infrastructure health, tenant distribution, and environment stability.
• Manage and develop the existing operations and install team; clarify roles and responsibilities, set goals, and improve accountability.
• Identify skill gaps hire or train to address them.
• Audit current practices and documentation; create run-books, playbooks, and knowledge bases to reduce tribal knowledge and increase repeatability.
• Collaborate with product and engineering teams to align deployments and customizations with product strategy and roadmap.

What We're Looking For

• 8+ years of experience in platform operations, deployment management, or release engineering roles.
• Strong process improvement mindset; demonstrated ability to transform chaotic, manual processes into scalable, repeatable systems.
• Familiarity with IBM i / iSeries environments and RPG-based applications is a plus, but not required if you have a track record of learning complex legacy systems.
• Hands-on technical skills: ability to troubleshoot issues, understand system constraints, and lead from the front.
• Strong leadership and coaching skills; ability to mentor and grow technical teams.
• Excellent communication and cross-functional collaboration skills.

Nice to Have

• Experience with infrastructure monitoring tools, capacity planning models, and operational metrics.
• Exposure to ERP systems and integration projects.
• Experience managing time-sensitive deployments.

Location: Remote

Seniority level: Mid-Senior level

Employment type: Contract

Job function: Information Technology

Industries: IT Services and IT Consulting