IAM Systems Administrator II

ZoomInfo; Bethesda (MD); Hybrid; USD 71,000 - 111,000; Full time

Benefits offered by this job

Comprehensive benefits

Hybrid work schedule

Wellness programs and lifestyle perks

Job summary

ZoomInfo is seeking an IAM Systems Administrator II to manage our Okta tenant, build automation, and support East Coast offices in Waltham or Bethesda on a hybrid schedule.

You’ll administer Universal Directory, provisioning, lifecycle management, and implement Okta Workflows for Joiner-Mover-Leaver processes while collaborating with Security, Infrastructure, and Corporate Engineering. Independence and strong communication are essential.

Qualifications

• 3+ years IT systems administration or IAM experience.
• 2+ years hands-on Okta administration in an enterprise environment.
• Administration in enterprise SaaS and collaboration systems (Google Workspace, Microsoft 365, Slack, Teams, Entra ID, Active Directory).
• Hands-on automation in Okta Workflows or a similar engine (Workato, BetterCloud).
• Working knowledge of SAML 2.0, OpenID Connect (OIDC), OAuth 2.0, SCIM, and LDAP.
• Proven ability to troubleshoot complex multi-system integration issues and articulate identity requirements clearly to cross-functional teams; customer service skills to work with executives; ability to work independently as on-site identity expert.

Responsibilities

• Administer our Okta tenant, including Universal Directory, group rules, application provisioning, policy frameworks, and lifecycle management
• Build, maintain, and monitor Okta Workflows that power Joiner-Mover-Leaver processes, role transitions, and automated de-provisioning for employees and contractors
• Integrate and optimize identity pipelines and API connectors across Google Workspace, Slack Enterprise, ServiceNow, and Microsoft Entra ID
• Configure SSO integrations using SAML 2.0 and OIDC, and enforce adaptive MFA, Okta FastPass, device trust, and zero-trust security policies
• Resolve Tier 2/3 escalations for identity anomalies, sync failures, workflow bugs, and third-party SaaS federation issues
• Support audits by monitoring Okta System Logs, assisting with access recertifications, and producing reports aligned to SOC 2 and ISO 27001
• Partner with leaders and employees at our East Coast offices, delivering professional, responsive support
• Maintain architecture diagrams, API schemas, integration runbooks, and escalation procedures

Skills

Okta administration

Automation workflows

SAML/OIDC/OAuth

REST APIs

Customer service

Tools

Okta

Workato

BetterCloud

Google Workspace

Slack Enterprise Grid

ServiceNow

Microsoft Entra ID

Azure AD

Postman

cURL

PowerShell

Python

Bash

Job description

ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You’ll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won’t just contribute. You’ll make things happen fast.

Own the identity backbone of a global company. As an IAM Systems Administrator II, you will run our Okta tenant and build the automation that governs employee access from onboarding to offboarding. You will be our East Coast presence in our Waltham, MA or Bethesda, MD office, working a hybrid schedule with three in-office days per week on East Coast hours. You will work closely with Security, Infrastructure, and Corporate Engineering while supporting a global team, so independence and Okta Workflows expertise matter.

What You'll do:

Administer our Okta tenant, including Universal Directory, group rules, application provisioning, policy frameworks, and lifecycle management

Build, maintain, and monitor Okta Workflows that power Joiner-Mover-Leaver processes, role transitions, and automated de-provisioning for employees and contractors

Integrate and optimize identity pipelines and API connectors across Google Workspace, Slack Enterprise, ServiceNow, and Microsoft Entra ID

Configure SSO integrations using SAML 2.0 and OIDC, and enforce adaptive MFA, Okta FastPass, device trust, and zero-trust security policies

Resolve Tier 2/3 escalations for identity anomalies, sync failures, workflow bugs, and third-party SaaS federation issues

Support audits by monitoring Okta System Logs, assisting with access recertifications, and producing reports aligned to SOC 2 and ISO 27001

Partner with leaders and employees at our East Coast offices, delivering professional, responsive support

Maintain architecture diagrams, API schemas, integration runbooks, and escalation procedures

What you bring:

Must-Have

3+ years of IT systems administration or IAM experience, including 2+ years of hands‑on Okta administration in an enterprise environment

Administrative proficiency in enterprise SaaS and collaboration systems, such as productivity suites (e.g., Google Workspace, Microsoft 365), messaging platforms (e.g., Slack, Microsoft Teams), and directory services (e.g., Microsoft Entra ID, Active Directory)

Hands‑on experience building and troubleshooting multi‑step automation in Okta Workflows or a similar engine (e.g., Workato, BetterCloud)

Working knowledge of SAML 2.0, OpenID Connect (OIDC), OAuth 2.0, SCIM, and LDAP

Proven ability to troubleshoot complex multi‑system integration issues and articulate identity requirements clearly to cross‑functional teams, with the customer service skills and professionalism to work with executives and the ability to work independently as the on‑site IT identity expert

Preferred

Administration experience with Google Workspace and Slack Enterprise Grid

Practical experience with REST APIs (Postman or cURL, JSON, error handling, and rate limits), and scripting with PowerShell, Python, or Bash

Experience with Microsoft Entra ID (Azure AD sync, Conditional Access) and ServiceNow (ITSM and Request Management)

Okta Certified Administrator or Consultant, Okta Workflows specialization, Microsoft SC-300, CompTIA Security+, or experience supporting SOC 2, HIPAA, or ISO 27001 compliance

#LI-AS1

#LI-Hybrid
Actual compensation offered will be based on factors such as the candidate’s work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process. We want our employees and their families to thrive.

In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well‑being. Learn more about ZoomInfo benefits here.

Below is the US base salary for this position. Additional compensation such as Bonus, Commission, Equity and other benefits may also apply.
$70,700—$111,100 USD

About us:

ZoomInfo (NASDAQ: GTM), the all-in-one AI GTM platform, enables sales, marketing, and customer success teams to execute their go-to-market strategy with confidence. Powered by the industry's most comprehensive B2B data, including more than 100 million companies, 500 million contacts, and billions of signals, ZoomInfo delivers the intelligence, automation, and integrations that modern revenue teams need to identify, engage, and convert their best buyers.

ZoomInfo is committed to protecting your privacy when you apply for jobs with us. Please review our Job Applicant Privacy Notice for more details on how we handle your personal information.

ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.

ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements.

For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location.