IAM Systems Administrator II

ZoomInfo Technologies LLC; Bethesda (MD); Hybrid; USD 71,000 - 111,000; Full time

Job summary

ZoomInfo Technologies LLC in Bethesda, MD is seeking an IAM Systems Administrator II to manage our Okta tenant and automate employee access from onboarding to offboarding. This role serves as the East Coast presence in our hybrid office, with three in-person days weekly on East Coast hours.

You will collaborate with Security, Infrastructure, and Corporate Engineering to support a global team, focusing on Okta Workflows, SSO, MFA, and identity integrations with Google Workspace, Slack, and Entra

Qualifications

• 3+ years of IT systems administration or IAM experience.
• 2+ years hands-on Okta administration in an enterprise environment.
• Proficient with Google Workspace, Microsoft 365, Slack, and Microsoft Entra ID.
• Hands-on experience building automation in Okta Workflows or a similar engine.
• Knowledge of SAML 2.0, OpenID Connect (OIDC), OAuth 2.0, SCIM, and LDAP.
• Strong ability to troubleshoot multi-system integration and communicate with executives.

Responsibilities

• Administer Okta tenant, including UD, group rules, provisioning, policy frameworks, and lifecycle management.
• Build, maintain, and monitor Okta Workflows powering onboarding, transfers, de-provisioning for employees and contractors.
• Integrate identity pipelines and API connectors across Google Workspace, Slack Enterprise, ServiceNow, and Microsoft Entra ID.
• Configure SSO with SAML 2.0 and OIDC; enforce adaptive MFA, device trust, and zero-trust policies.
• Resolve Tier 2/3 escalations for identity issues and third-party federation problems.
• Support audits by monitoring logs, assisting with recertifications, and aligning with SOC 2/ISO 27001.
• Partner with East Coast leaders and employees, delivering professional, responsive support.
• Maintain architecture diagrams, API schemas, integration runbooks, and escalation procedures.

Skills

Okta administration

IAM systems

Automation in Okta Workflows

SAML/OIDC/OAuth

SaaS admin experience

Customer-focused communication

Tools

Google Workspace

Microsoft 365

Slack Enterprise Grid

Microsoft Entra ID

Active Directory

Job description

ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You’ll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won’t just contribute. You’ll make things happen fast.

Own the identity backbone of a global company. As an IAM Systems Administrator II, you will run our Okta tenant and build the automation that governs employee access from onboarding to offboarding. You will be our East Coast presence in our Waltham, MA or Bethesda, MD office, working a hybrid schedule with three in-office days per week on East Coast hours. You will work closely with Security, Infrastructure, and Corporate Engineering while supporting a global team, so independence and Okta Workflows expertise matter.

What You'll do:

• Administer our Okta tenant, including Universal Directory, group rules, application provisioning, policy frameworks, and lifecycle management
• Build, maintain, and monitor Okta Workflows that power Joiner-Mover-Leaver processes, role transitions, and automated de-provisioning for employees and contractors
• Integrate and optimize identity pipelines and API connectors across Google Workspace, Slack Enterprise, ServiceNow, and Microsoft Entra ID
• Configure SSO integrations using SAML 2.0 and OIDC, and enforce adaptive MFA, Okta FastPass, device trust, and zero-trust security policies
• Resolve Tier 2/3 escalations for identity anomalies, sync failures, workflow bugs, and third-party SaaS federation issues
• Support audits by monitoring Okta System Logs, assisting with access recertifications, and producing reports aligned to SOC 2 and ISO 27001
• Partner with leaders and employees at our East Coast offices, delivering professional, responsive support
• Maintain architecture diagrams, API schemas, integration runbooks, and escalation procedures

What you bring:

Must-Have

• 3+ years of IT systems administration or IAM experience, including 2+ years of hands-on Okta administration in an enterprise environment
• Administrative proficiency in enterprise SaaS and collaboration systems, such as productivity suites (e.g., Google Workspace, Microsoft 365), messaging platforms (e.g., Slack, Microsoft Teams), and directory services (e.g., Microsoft Entra ID, Active Directory)
• Hands-on experience building and troubleshooting multi-step automation in Okta Workflows or a similar engine (e.g., Workato, BetterCloud)
• Working knowledge of SAML 2.0, OpenID Connect (OIDC), OAuth 2.0, SCIM, and LDAP
• Proven ability to troubleshoot complex multi-system integration issues and articulate identity requirements clearly to cross-functional teams, with the customer service skills and professionalism to work with executives and the ability to work independently as the on-site IT identity expert

Preferred

• Administration experience with Google Workspace and Slack Enterprise Grid
• Practical experience with REST APIs (Postman or cURL, JSON, error handling, and rate limits), and scripting with PowerShell, Python, or Bash
• Experience with Microsoft Entra ID (Azure AD sync, Conditional Access) and ServiceNow (ITSM and Request Management)
• Okta Certified Administrator or Consultant, Okta Workflows specialization, Microsoft SC-300, CompTIA Security+, or experience supporting SOC 2, HIPAA, or ISO 27001 compliance

#LI-AS1

#LI-Hybrid

Actual compensation offered will be based on factors such as the candidate’s work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process. We want our employees and their families to thrive.

In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here.

Below is the US base salary for this position. Additional compensation such as Bonus, Commission, Equity and other benefits may also apply.

$70,700 — $111,100 USD

About us:

ZoomInfo (NASDAQ: GTM), the all-in-one AI GTM platform, enables sales, marketing, and customer success teams to execute their go-to-market strategy with confidence. Powered by the industry's most comprehensive B2B data, including more than 100 million companies, 500 million contacts, and billions of signals, ZoomInfo delivers the intelligence, automation, and integrations that modern revenue teams need to identify, engage, and convert their best buyers.

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ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.

ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements.

For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location.