IAD Cargo Operations Manager

Swissport; Virginia; Hybrid; USD 77,000 - 94,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Swissport International is seeking a seasoned operations leader to take charge of cargo office and warehouse activities at the IAD facility. You will oversee shift leadership, coordinate with peers, and ensure adherence to SLAs, quality, and safety standards.

The role requires a minimum of five years in management within aviation and a strong focus on customer service, compliance, and teamwork. On-site responsibilities include health, safety, and security leadership and staff development.

Qualifications

• Bachelor’s degree or higher is a plus but not required.
• Minimum of 5 years management experience within the aviation industry.
• Strong office and warehouse operations knowledge.
• Customer focus and quality awareness.
• Excellent verbal and written communication.
• Ability to work in inclement weather.
• Ability to persuade and mobilize a team to action.
• Strong compliance orientation and integrity.

Responsibilities

• Take full shift leadership and management responsibility of cargo office and warehouse operations at IAD.
• Participate in running and developing all aspects of operations with the IAD management team.
• Collaborate with warehouse and office peers to maintain strong cross-shift relations.
• Ensure compliance with contractual obligations, service levels, and quality standards.
• Monitor productivity, quality, and financial performance; take corrective actions as needed.
• Lead safety and quality initiatives; ensure health, safety, and security standards.
• Coordinate with local authorities to maintain a safe operating environment.
• Mentor and develop future Swissport leaders; provide regular progress updates.
• Communicate with customers to foster proactive feedback.

Skills

Management leadership

Customer focus

Communication skills

Inclement weather suitability

Team mobilization

Education

Bachelor's Degree or higher

Job description

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually.

Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Thing and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job Summary

To lead, plan and manage all operational shift activities associated with cargo service delivery and handling in line with our policies and procedures.

The expected salary is $85,000/year. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.

Job Responsibilities

• Take full shift leadership and management responsibility of cargo office and warehouse operations in IAD.
• As a member of the IAD management team, participate energetically in running and developing all aspects of the operations and business.
• Work closely with the warehouse and office peers to develop and maintain a well-functioning relationship between all operational shifts.
• Have thorough understanding of contractual customer obligations, service quality and SLA requirements.
• Actively track productivity, quality, and financial performance. Undertake needed actions to make sure that set targets are met consistently.
• Coordinates safety and quality initiatives.
• Have thorough understanding of Swissport and airlines SOPs and take ownership of processes related to the department and its staff. Ensure the shift is functioning according to specified requirements.
• Ensure that the daily operation is performing according to the highest health, safety and security standards.
• Know the basic legal and authority requirements related to the operation and cooperate with local authorities to house a safe and secure operating environment. Communicate regularly with staff: review performance, improvement progress, focus areas.
• Take ownership for creating a progressive, open feedback culture by managing the performance and development of employees.
• Provide Station Manager with periodic progress reports, audit schedules and assessments of safety and quality programs.
• Communicate actively with customers and develop a culture of proactive feedback.
• Identify, coach and mentor new potential Swissport leaders.
• Have full flexibility and availability to work any shift during all operational hours.
• Communicate daily with Duty Managers in order to coordinate tasks for the day and communicate OPS& safety findings/concerns
• Responsible for Quality, Health, Safety, and Environmental activities at the station with an objective of reducing employee injuries, aircraft and equipment damage.

Qualifications and Competencies

• Bachelor's Degree or higher a plus but not required.
• Minimum of 5 years Management experience within the industry
• General office and warehouse operations skills
• Customer focus and quality awareness
• Good oral and written communication
• Ability to work in inclement weather
• Ability to persuade, gain support, obtain commitment and mobilize a team to action
• Operational and general compliance orientation
• Personal and professional integrity and trustworthiness
• Punctuality

What we offer

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at www.careers.swissport.com to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!