IA Processing Specialist

Osaic; La Vista (NE); Hybrid; USD 48,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401k

Paid time off

Job summary

Osaic is seeking an Investment Advisory Processing Specialist to support advisory accounts using the Wealth Management Platform and Envestnet. You will process requests from Financial Professionals, manage tickets, and maintain high service standards.

The role requires brokerage and customer service experience, strong communication, and the ability to work across teams. This position is based at one of our hub offices with a hybrid schedule and a competitive benefits package.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year brokerage experience.
• Minimum 1 year customer service experience.
• Proficient with NetX360, Wealth Management Platform, Streetscape, Salesforce, Windows Excel, Word, Outlook.

Responsibilities

• Process incoming requests related to Investment Advisory.
• Complete requests timely and accurately.
• Pay close attention to detail and meet deadlines.
• Work independently and organize multiple tasks within timeframes.
• Communicate professionally with Advisors and FPs.
• Collaborate with other departments and resolve issues.

Skills

Customer service

Attention to detail

Communication

Problem solving

Time management

Independent work

Education

High School Diploma or GED

Bachelor's degree in business, Finance or related field

Tools

NetX360

Wealth Management Platform

Streetscape

Salesforce

Excel

Word

Outlook

Job description

Investment Advisory Processing Specialist

Location(s):

Atlanta: 2300 Windy Ridge Pkwy SE, Suite750, Atlanta, GA 30339

La Vista:12325 Port Grace Blvd, La Vista, NE 68128

Oakdale: 7755 3rd St. N, Oakdale, MN 55128

Scottsdale: 18700 N Hayden Rd, Suite 255, Scottsdale, AZ 85255

St. Petersburg: 877 Executive Center Dr. W, Suite 300, St. Petersburg, FL 33702

Osaic has returned to the office on a hybrid schedule requiring a minimum of 4 days weekly in the office. Applicants should be located at one of our hubs listed above and must be willing to work this schedule.

Role Type:

Full-time, Non-Exempt

Salary:

$48,000-$50,000 per year + annual performance-based bonus

Actual compensation offered will be determined individually, based on a number of job-related factors, including location, skills, licensure, experience, and education.

Our competitive compensation is just one component of Osaic's total compensation package. Additional benefits include health, vision, dental insurance, 401k, paid time away, volunteer days and much more. To view more details of what you can look forward to, visit our careers page:Osaic Benefits.

Summary:

The Investment Advisory Processing Specialist uses comprehensive Investment Advisory and Broker dealer knowledge to complete processing tasks specific to advisory accounts. You will facilitate the opening and maintaining of the accounts on specialized advisory programs that include the Wealth Management Platform (WMP). You will utilize a ticketing system to complete requests sent from Financial Professionals (FP) and correspond through Support Center, email or direct phone calls. You will collaborate with other departments and work directly with Envestnet to find solutions. You will also work closely with the IA Support team to find opportunities to support, provide feedback, and improve processes.

Keys: Financial Services, Investment Advisory, WMP (Envestnet), Billing, Accounting, Customer Service, Advisor Support, Client Support, Operations Support, Account Management, Broker-Dealer, Financial Advisor, Support Representative, Customer Service Representative, Back Office Operations

Responsibilities:

• Process incoming request that related to Investment Advisory.
• Complete incoming request timely and accurately.
• Ability to Pay close attention to detail
• Driven to meet and exceed deadlines
• Can work independently
• Ability to organize, prioritize and handle multiple tasks within established timeframe.
• Communicate professionally in writing or verbally with coworkers and FPs.
• Can solve problems while considering company policies/procedures.
• Create strong working relationships with advisors, their office staff, and peers across the firm.
• Exercise judgment to avoid escalations.
• Communicate and partner with others within the Osaic to resolve concerns and issues.
• Analyze problems, take ownership of issues, and follow through to resolution.
• Meet stated satisfaction, quality, and production goals.
• Continuously learn and be flexible with industry changes

Education Requirements:

• High School Diploma or GED required
• Bachelor's degree in business, Finance or related field is preferred

Basic Requirements:

• Minimum 1 years' experience of brokerage experience
• Minimum 1 year providing customer service; including, proven results in bringing solutions to challenging issues experience.
• Proficient with NetX360, Wealth Management Platform, Streetscape, SalesForce, Windows Microsoft Excel, Word, Outlook and Internet
• Ability to verbally communicate effectively with the Advisors regarding service issues.
• Ability to read and interpret company policies, operations manuals, Pershing manuals, and technical guides.

Preferred Requirements:

• 1+ years of investment advisory support experience
• Completion of the FINRA SIE exam
• FINRA Series 7
• Experience with Envestnet / Wealth Management Platform