I.T. Systems Administrator I

White Bird Clinic; Eugene (OR); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Health Reimbursement Account

Job summary

White Bird Clinic is seeking an IT Systems Administrator to support Windows, Azure, and cloud infrastructures. You will troubleshoot, onboard/offboard users, monitor systems, and lead security/compliance efforts while balancing usability and cost.

Ideal candidates have 2+ years in IT, strong AD/Entra ID and Office 365 skills, and experience with VoIP and multi-site networks. This on-site role offers solid benefits and growth opportunities.

Qualifications

• Two years of experience supporting computers and servers in a Windows environment.
• Knowledge of Active Directory, Microsoft Entra ID, and Office 365 with security best practices.
• Experience with cloud VoIP systems, Polycom phones, and soft phone apps.
• Experience building IP multi-site wired/wireless networks with firewalls, switches, VPNs.
• Strong cybersecurity knowledge and HIPAA/42 CFR Part 2 awareness.

Responsibilities

• Troubleshoot complex issues across workstations, servers, networks, and cloud systems.
• Onboard new users and offboard departing users per policy.
• Monitor and optimize server, workstation, network, and cloud performance.

Skills

Azure

IT automation

cybersecurity

communication

project management

Education

Bachelor’s degree or equivalent in IT/Security

Tools

Unifi

FortiGate

Hyper-V

Office 365

Polycom phones

Job description

Position Primary Purpose

The IT Systems Administrator role is critical to supporting White Bird Clinic’s IT infrastructure, ensuring the delivery of essential care to clients. This position focuses on providing exceptional service to staff and expanding technical expertise in Microsoft Azure, IT automation, and cybersecurity. Responsibilities include communicating with staff, providing end user training and support, troubleshooting technical issues, safeguarding critical systems, implementing innovative technology solutions, and contributing to the development of the overall IT strategy. The role also involves understanding staff needs and balancing usability, cost, security, and compliance.

Essential Functions

• Perform troubleshooting and resolution of complex technical issues related to workstations, servers, networks, mobile devices, software, and cloud systems.
• Complete new user onboarding and orientation and offboard departing users according to established organizational processes.
• Monitor and optimize server, workstation, network, and cloud system performance.
• Implement and manage critical technology projects, including planning, project management, and collaboration with senior IT staff and stakeholders.
• Design, install, and maintain network and cloud infrastructure, including hardware and firewalls, in collaboration with the senior staff on the IT team.
• Ensure system security and compliance with White Bird Clinic policies, HIPAA, 42 CFR Part 2, and other applicable security and privacy requirements.
• Identify, document, respond, and elevate cybersecurity risks, vulnerabilities, suspected security incidents, and related compliance concerns in accordance with organizational procedures.
• Maintain and manage the Office 365 environment and manage server and cloud system backups.
• Recommend, plan, and implements modern technology solutions to advance agency goals.
• Ensures that all service requests, incidents, and changes are properly logged and updated in the ticketing platform.
• Maintain comprehensive documentation of technical systems and create instructional materials for end users.
• Communicate effectively with IT project/organization stakeholders and ensure clear status updates and results dissemination.
• All other duties and responsibilities as assigned.

Key Competencies

• Ability to maintain confidentiality and discretion.
• Extensive knowledge of workstations, servers, networks, VoIP, mobile devices, and cloud systems, focusing on Microsoft Azure, IT automation, and cybersecurity.
• Working knowledge of cybersecurity best practices, incident response procedures, HIPAA and 42 CFR Part 2 requirements, along with the ability to recognize, protect, and appropriately elevate risks involving sensitive or regulated information.
• Ability to plan, manage, and execute IT projects, ensuring adherence to security practices, timelines, and budgets.
• Strong analytical and troubleshooting skills for diagnosing and resolving technical issues efficiently.
• Proficiency in designing, installing, and maintaining network and cloud infrastructure, including hardware and firewalls.
• Capacity to take ownership of specific systems, leading maintenance, and backup efforts to ensure optimal performance.
• Excellent communication skills for conveying project status, updates, and technical information to stakeholders and end users.
• Effective teamwork and collaboration skills for working with IT staff and stakeholders on project implementation and system maintenance.
• Capability to recommend and implement modern technology solutions that align with and advance agency goals.

Minimum Requirements and Education

• High school diploma or equivalent.
• Minimum of two (2) years of experience supporting computers and servers in a Windows environment.
• Knowledge and experience administering Active Directory, Microsoft Entra ID, and Office 365 using best security practices.
• Technical support experience with cloud VoIP phone systems, Polycom phones, and soft phone applications.
• Experience building and maintaining an IP multi-site wired and wireless network utilizing firewalls, switches, access points, and VPNs using best security practices.
• Strong knowledge of cybersecurity best practices.
• Experience supporting Apple iPhones.
• Excellent verbal and written communication skills, including the ability to document workflows, generate technical reference documentation, and produce end user instructions.
• Excellent verbal and written communication skills, including the ability to document workflows, generate technical reference documentation, and produce end user instructions.
• Ability to communicate effectively with a wide variety of people with differing levels of technological knowledge.
• Collaborative style with the ability to work with IT staff and other White Bird Clinic programs to implement technology projects.

Preferred Qualifications

• BA or BS degree in Information Technology, Cyber Security, or related field, or equivalent certification.
• Extensive experience as a Systems Administrator or technical support.
• Experience with Unifi, FortiGate, or similar enterprise networking hardware and Wi‑Fi platforms.
• Experience with Azure services development, deployment, and administration.
• Experience administering servers in a Hyper‑V failover cluster environment.
• Support experience with applications such as SharePoint, Office 365, Power Automate, eClinicalWorks, and CareLogic.
• Experience with mobile device management (MDM) systems like Microsoft Intune or MaaS360.
• Proficiency with remote monitoring and management (RMM) and network monitoring tools.
• Programming and scripting background experience with automating tasks using PowerShell.
• Veeam backup implementation and administration.
• IT support within a healthcare environment and HIPAA compliance knowledge.

Compensation

Salary is DOE

Benefits

• Employee Medical Insurance with an option 100% paid by the employer.
• Employee Dental Insurance is 100% paid by the employer.
• Employee Vision Insurance is 100% paid by the employer.
• $1250 annual Health Reimbursement Account prorated from start month.
• $30 per month wellness reimbursement for qualifying activities or free membership to the Eugene YMCA.
• 401(k) option with up to a 3% match.
• Paid Time Off (Accrual up to 25 days per year and increases with tenure)
• Paid Holidays (9)
• Principal -voluntary options for accidents, hospitalization, and critical care plans are available.

This position requires successful passage of a State mandated background check.