I.T. Field Service Technician- Remote Work

L.S. Starrett Company; East Windsor Hill (CT); Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Disability coverage

Life insurance

Paid time off and holidays

401(k) with employer matching

Professional development

Job summary

L.S. Starrett Company in the United States seeks a Field Service Technician to install, calibrate, and service high-precision measurement systems at customer sites.

The role involves frequent travel to customer facilities and providing on-site and remote support and training. This position requires strong mechanical and electrical troubleshooting abilities, excellent customer service, and the ability to work with vision systems and metrology equipment.

Qualifications

• Experience in field service or on-site technical support.
• Ability to travel frequently, including overnight stays.
• Strong communication and customer-service skills.
• Proficient in reading technical documentation.
• Experience with metrology equipment is a plus.

Responsibilities

• Install, calibrate, and validate precision measuring systems at customer facilities.
• Perform preventive maintenance, diagnose issues, and complete repairs.
• Troubleshoot mechanical, electrical, software, and application-related problems.
• Provide on-site and remote technical support and training to customers.
• Prepare accurate service reports, time records, and technical documentation.
• Maintain tools, testing equipment, and service inventory.
• Collaborate with Sales, Engineering, and distributors to resolve issues.
• Identify opportunities for upgrades, retrofits, and replacements.

Skills

Field service experience

Technical troubleshooting

Customer-facing

Electrical troubleshooting

Mechanical troubleshooting

Documentation

Training customers

On-site support

Education

Associate degree in Electronics, Engineering Technology, Mechatronics, Industrial Technology, or related field

Tools

Vision systems

Optical comparators

Coordinate measuring machines (CMMs)

Dimensional metrology equipment

Force measurement equipment

Job description

Field Service Technician

Starrett Metrology Systems Division | Starrett Kinemetric Engineering, Inc.

Full-Time | Remote/Field-Based – Must reside in PA, OH, NY or New England Area.

Flexible field schedule based on customer needs; frequent overnight travel required

Starrett Metrology Systems Division based in Laguna Hills, California is dedicated to delivering innovative, high-quality precision measurement solutions to industries worldwide. Our advanced metrology technologies help manufacturers achieve exceptional accuracy, reliability, and efficiency in their operations.

With a strong commitment to innovation, technical excellence, and customer satisfaction, we provide precision measurement systems and support that help businesses meet demanding quality standards.

Join Our Team as a Field Service Technician!

Role Overview

In this customer-facing role, you'll be responsible for installing, maintaining, calibrating, troubleshooting, and repairing advanced precision measurement systems at customer facilities. You'll work with cutting-edge vision, optical, force measurement, and other metrology technologies while providing exceptional technical support and customer training.

• Install, set up, calibrate, and validate advanced precision measurement equipment at customer facilities.
• Perform preventive maintenance, diagnose equipment issues, and complete necessary repairs.
• Troubleshoot mechanical, electrical, software, and application-related problems.
• Provide on-site and remote technical assistance to customers.
• Train customers on equipment operation, software functionality, and best practices.
• Complete accurate service reports, expense reports, time records, and technical documentation.
• Maintain company tools, testing equipment, and assigned service inventory.
• Collaborate with Sales, Engineering, Product Specialists, and distributors to resolve technical issues and improve customer satisfaction.
• Support trade shows, product demonstrations, and technical training events as needed.
• Identify opportunities for equipment upgrades, retrofits, and replacements.
• Follow company safety, quality, cybersecurity, and customer-site requirements.
• Strong mechanical and electrical troubleshooting skills.
• Ability to understand technical documentation, schematics, and service manuals.
• Strong interpersonal, communication, and customer-service skills.
• Ability to adapt to different customer environments, equipment, and technical challenges.
• A commitment to delivering reliable technical service and maintaining positive customer relationships.

Bonus Points For:

• Experience with vision systems, optical comparators, coordinate measuring machines (CMMs), dimensional metrology, or force measurement equipment.
• Previous experience servicing or calibrating precision measurement equipment.
• Familiarity with industrial automation systems, machine tools, or advanced manufacturing technology.
• Experience in customer-facing field service, technical support, or equipment installation.
• Experience providing technical training or equipment demonstrations.
• Associate degree in Electronics, Engineering Technology, Mechatronics, Industrial Technology, or a related field, or equivalent relevant technical experience.
• Experience working with industrial equipment, automation systems, machine tools, or precision instrumentation.
• Ability and willingness to travel frequently, including overnight stays.
• Availability for occasional travel outside the assigned territory, including international travel.
• Ability to work a standard Monday–Friday, 8:00 a.m.–5:00 p.m. schedule, with flexibility based on customer and service requirements.
• Ability to work safely in manufacturing and industrial environments, including standing, walking, bending, reaching, and accessing equipment.
• Ability to handle service tools, parts, and equipment safely, with or without reasonable accommodation.

Benefits

• Comprehensive medical, dental, and vision insurance
• ~ Short-term and long-term disability coverage
• ~ Company-provided life insurance
• ~ Paid time off and paid holidays
• ~401(k) retirement savings plan with employer matching contributions
• ~ Professional development and career growth opportunities

All employment decisions are made without regard to any characteristic protected by applicable federal, state, or local law.

We provide reasonable accommodations to qualified applicants and employees with disabilities and for other legally protected needs, in accordance with applicable law.