I+S Key Accounts Sales Support Manager

Univar Solutions; Morrisville (Bucks County); In loco; USD 110.000 - 150.000; Tempo pieno

Descrizione del lavoro

Univar Solutions is seeking an I+S Key Accounts Sales Support Manager in the United States to drive profitability and customer retention. You will lead pricing governance, analytics, and contract execution while guiding a team of sales support specialists and collaborating with Key Account Managers and cross‑functional partners.

You will oversee systems like Salesforce and CADB, and drive process improvements across reporting, data quality, and customer experience in a fast‑paced environment.

Competenze

• 6-8 years of experience in customer solutions, marketing, sales, or related roles required; experience in customer operations with a history in customer service/sales and customer support transformation preferred
• Bachelor’s degree preferred; not required

Mansioni

• Provide commercial leadership and analytical support across pricing governance, margin performance, customer pricing programs, forecasts, and contract execution to improve profitability, customer retention, and commercial effectiveness
• Serve as a trusted partner to Key Account Managers, Sales, customers, and cross‑functional stakeholders by overseeing customer support activities, account administration, reporting, escalations, and issue resolution to strengthen customer satisfaction and retention
• Own and continuously improve Key Accounts systems, tools, reporting platforms, and operational processes, including Salesforce, CADB, Bid Management tools, and customer portals, to enhance productivity, data integrity, compliance, and customer experience
• Lead strategic initiatives, special projects, and executive reporting efforts that support business planning, operational effectiveness, customer retention, and long‑term growth objectives
• Lead strategic initiatives, special projects, and executive reporting efforts that support business planning, operational effectiveness, customer retention, and long‑term growth objectives

Conoscenze

Pricing governance

Profitability analysis

Cross-functional leadership

Strategic thinking

Ambiguity management

Formazione

Bachelor's degree

Strumenti

SAP

Salesforce

Excel

Bid Management tools

CADB

Descrizione del lavoro

A Place Where People Matter. Start your career journey with Univar Solutions! Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you.

A Place Where People Matter. Start your career journey with Univar Solutions! Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you.

Primary Purpose

The I+S Key Accounts Sales Support Manager is responsible for enabling profitable growth, customer retention, and sales effectiveness through operational excellence, commercial support, team leadership, and continuous improvement. This role provides strategic and operational leadership for the Key Accounts Sales Support function, ensuring the effective execution of pricing administration, customer requirements, reporting, account maintenance, contract compliance, customer support activities, and other customer‑facing functions that drive business objectives and enhance the overall customer experience.

As a strategic partner to the business, the I+S Key Accounts Sales Support Manager collaborates closely with Key Account Managers, Sales, Customer Solutions, Product Management, Supply Chain, Procurement, Sustainability, Commercial Operations, Pricing, and other key stakeholders to support revenue generation, resolve complex business challenges, improve commercial processes, and accelerate growth initiatives. The role serves as a liaison between Key Accounts Sales, Customer Solutions, Shared Services Operations, and other internal support functions to ensure alignment, effective execution, and delivery of customer commitments. Leveraging pricing, operational, financial, and account‑performance metrics, this role identifies opportunities, influences decision‑making, and improves business outcomes while enabling the Key Accounts organization to focus on customer acquisition, retention, contract compliance, and profitable growth.

The I+S Key Accounts Sales Support Manager is accountable for team performance, including pricing administration, commercial process effectiveness, contract compliance, productivity, service levels, reporting accuracy, issue resolution, data quality, and support of financial objectives. The role directly manages and develops a team of Key Accounts Sales Support Specialists responsible for customer information requests, pricing administration, proposal support, reporting, documentation management, and general sales support activities that drive customer satisfaction and business growth. This includes establishing team priorities, optimizing resource allocation, driving operational efficiencies, and ensuring accountability for business results while maintaining a strong focus on customer and sales partner success.

As a leader within the Customer Solutions organization, the I+S Key Accounts Sales Support Manager champions a culture of accountability, collaboration, customer‑centricity, and continuous improvement. Through strong leadership, trusted partnerships, and effective cross‑functional engagement, this role builds credibility across the organization, supports long‑term business growth, and ensures the consistent delivery of high‑quality commercial support that enables sales success, customer retention, and sustainable business performance.

WHAT YOU'LL DO:

Deliverables:

Delivery of responsibilities:

• 40% Provide commercial leadership and analytical support across pricing governance, margin performance, customer pricing programs, forecasts, and contract execution to improve profitability, customer retention, and commercial effectiveness.
• 20% Serve as a trusted partner to Key Account Managers, Sales, customers, and cross‑functional stakeholders by overseeing customer support activities, account administration, reporting, escalations, and issue resolution to strengthen customer satisfaction and retention.
• 20% Own and continuously improve Key Accounts systems, tools, reporting platforms, and operational processes, including Salesforce, CADB, Bid Management tools, and customer portals, to enhance productivity, data integrity, compliance, and customer experience.
• 20% Lead strategic initiatives, special projects, and executive reporting efforts that support business planning, operational effectiveness, customer retention, and long‑term growth objectives.
• 20% Lead strategic initiatives, special projects, and executive reporting efforts that support business planning, operational effectiveness, customer retention, and long‑term growth objectives.

Key Stakeholders:

• Customer Solutions Sr. Director
• Immediate Supervisor
• Customer Solutions Leadership
• Reports Within This Organization
• Customer Solutions Shared Resources
• Customer Experience
• Sales
• Customer Experience
• Product Management
• Customer Experience
• Shared Services Functions
• Customer Experience
• Supply Chain Functions
• Customer Experience
• Master Data
• Customer Experience

Financial Responsibility:

• None

Supervisory Responsibility:

• Directly Responsible For Key Account Sales Support Specialists

WHAT YOU'LL NEED:

• 6-8 years of experience in customer solutions, marketing, sales, or related roles required; experience in customer operations with a history in customer service/sales and customer support transformation preferred
• Bachelor’s degree preferred; not required

Specialized Knowledge/Skills:

• Advanced proficiency in Microsoft Office applications, including Excel, PowerPoint, Word, Outlook, and Teams, with the ability to leverage technology and data to drive operational and business outcomes.
• Strong SAP expertise and experience utilizing enterprise systems, customer service platforms, and business technologies to support commercial operations, customer experience, and business performance.
• Advanced Salesforce CRM knowledge, including case management, reporting, workflow optimization, analytics, and process improvement.
• Demonstrated ability to lead through ambiguity, exercise sound judgment, and make strategic decisions in a dynamic, fast-paced business environment.
• Proven ability to manage multiple priorities, balance competing business demands, and deliver results through effective planning, execution, and resource management.
• Customer‑focused leader with a strong commitment to operational excellence, customer advocacy, continuous improvement, and delivering measurable business outcomes.
• Strong business acumen with a comprehensive understanding of the chemical distribution industry, including customer requirements, regulatory and quality standards, commercial processes, supply chain operations, and business drivers.
• Demonstrated commercial acumen with the ability to effectively collaborate with Sales, Customer Solutions, Product Management, Supply Chain, Procurement, Sustainability, Commercial Operations, and executive stakeholders to align business priorities and drive customer success.
• Advanced analytical, financial, and problem‑solving capabilities with the ability to evaluate pricing,