I+S Key Accounts Sales Support Specialist

Univar Solutions; Dublin (OH); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Univar Solutions in Dublin, OH is seeking a I+S Key Accounts Sales Support Specialist to enable profitable growth, customer retention and sales effectiveness through pricing administration and reporting. You will support multiple Key Accounts, align with Sales, Product Management and Supply Chain, and ensure accurate customer documentation and timely communication.

You will collaborate with Key Account Managers and internal partners to resolve pricing inquiries, manage pricing files, and deliver

Qualifications

• 3–5 years of customer solutions or sales experience in a B2B environment.
• Bachelor’s degree preferred; not required.

Responsibilities

• Execute pricing and commercial support activities with accuracy and within turnaround times.
• Manage customer-specific pricing files and contractual pricing to ensure accuracy.
• Coordinate requests through completion and provide responsive support to strengthen relationships.

Skills

B2B customer solutions experience

MS Office Suite

Salesforce CRM

SAP order management

Analytical thinking

Education

Bachelor’s degree preferred

Tools

Salesforce

SAP

Job description

A Place Where People Matter.

Start your career journey with Univar Solutions! Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you.

Primary Purpose

The I+S Key Accounts Sales Support Specialist is responsible for enabling profitable growth, customer retention, and sales effectiveness through operational excellence, commercial support, responsive service, and continuous improvement. This role provides dedicated sales and customer support at the Key Account level, helping ensure the accurate, timely, and consistent execution of pricing administration, customer requirements, reporting, account maintenance, and other customer-facing functions that drive business objectives and enhance the overall customer experience. As a trusted partner to the business, the I+S Key Accounts Sales Support Specialist collaborates closely with Key Account Managers, Sales, Customer Solutions, Product Management, Supply Chain, Procurement, Sustainability, Commercial Operations, and other key stakeholders to support revenue generation, address customer needs, improve operational processes, and strengthen account management effectiveness. The role provides support across pricing administration, margin analysis, cost investigations, index and formula pricing, forecasts, reporting, customer documentation, sample requests, account maintenance, and project execution. This partnership-driven approach enables the Key Accounts organization to focus on customer acquisition, retention, contract compliance, and profitable growth. The I+S Key Accounts Sales Support Specialist is accountable for delivering accurate, timely, and complete sales and customer support while effectively managing multiple priorities in a fast-paced, high-volume environment. This includes coordinating customer requests through completion, maintaining pricing and account information, preparing customer-specific reporting, supporting complex customer requirements, and proactively communicating status, risks, and next steps to Key Account Managers and internal partners. As a key contributor within the Customer Solutions organization, the I+S Key Accounts Sales Support Specialist demonstrates accountability, collaboration, customer-centricity, and continuous improvement. Through strong communication, attention to detail, proactive problem-solving, and effective cross-functional engagement, this role supports the consistent delivery of high-quality commercial support, improves operational efficiency, and contributes to sustainable business performance.

WHAT YOU'LL DO:

• 40% – Execute pricing and commercial support activities accurately and within established turnaround expectations. Manage customer pricing inquiries, pricing maintenance, margin analysis, cost investigations, index and formula pricing, price supports, forecasts, and related account activities to support contractual compliance, revenue retention, and profitable growth.
• 20% – Manage customer-specific pricing files, price sheets, and contractual pricing requirements, ensuring information is accurate, current, and aligned with customer agreements. Coordinate required updates, modifications, and supporting data to ensure pricing accuracy, customer satisfaction, and commercial effectiveness.
• 15% – Serve as a trusted partner and advocate for Key Account Managers and customers by managing customer documentation, surveys, questionnaires, regulatory requests, sample requests, and reporting requirements. Coordinate requests through completion and provide responsive support that strengthens customer relationships and supports account growth.
• 10% – Investigate and resolve customer invoice discrepancies, pricing disputes, minimum order quantity exceptions, weight conversion issues, and other commercial inquiries within established service-level expectations. Partner cross-functionally to identify root causes, communicate resolution plans, and implement corrective actions that improve customer satisfaction and reduce recurring issues.
• 10% – Prepare, maintain, and deliver customer-specific, account-specific, and business reporting that supports commercial decision-making, account management, pricing strategies, and sales effectiveness. Monitor key account activities, identify risks or trends, and communicate actionable insights to Key Account Managers and business stakeholders.
• 5% – Identify, prioritize, and support implementation of enhancements to pricing processes, reporting capabilities, account management tools, customer portals, and operational workflows. Contribute to customer projects, audits, data updates, process improvements, and system enhancements that improve operational efficiency, strengthen data accuracy, and enhance the customer experience.

Key Stakeholders:

• Position/Title
• Reason For Contact
• Key Accounts Sales Support Manager
• Immediate Supervisor
• Key Accounts Sales Support Lead
• Customer Experience Support and Escalations
• Customer Solutions Leadership
• Reports Within This Organization
• Customer Solutions Shared Resources
• Customer Experience
• Sales
• Customer Experience
• Product Management
• Customer Experience
• Shared Services Functions
• Customer Experience
• Supply Chain Functions
• Customer Experience
• Master Data
• Customer Experience

WHAT YOU'LL NEED:

• 3-5 years of customer solutions or sales experience in a business to business (B2B) environment
• Bachelor’s degree preferred; not required

Specialized Knowledge/Skills:

• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, and Outlook)
• SAP expertise with demonstrated knowledge of order management and customer service processes
• Salesforce CRM experience, including case management, reporting, and workflow optimization
• Self-motivated with the ability to work independently and make sound decisions in a dynamic environment
• Ability to manage multiple priorities and deliver results within tight deadlines
• Customer-focused with a commitment to operational excellence and continuous improvement
• Business acumen with a comprehensive understanding of the chemical distribution industry, including customer requirements, regulatory documentation, quality standards, commercial processes, and operational workflows
• Commercial acumen with the ability to effectively partner with Key Account Managers, Sales, Customer Solutions, Product Management, Supply Chain, Procurement, Sustainability, Commercial Operations, customers, and other key stakeholders to support business objectives and customer success
• Strong analytical, problem-solving, and critical-thinking skills with the ability to analyze pricing, margin, logistics, order patterns, customer buying behavior, contract requirements, and Incoterms to identify opportunities that improve profitability, operational efficiency, and customer outcomes
• Strong organizational, prioritization, and time-management skills with the ability to manage multiple priorities, customer requirements, projects, and deadlines in a fast-paced, high-volume environment
• Demonstrated ability to identify opportunities for process improvement, operational efficiency, profitability enhancement, data integrity improvements, and customer experience optimization.

Competencies:

• The successful candidate will show advanced capability in the following competencies:
• Commercial and Business Acumen
• Analytical Problem Solving
• Pricing and Financial Analysis
• Customer Advocacy
• Professional Communication
• Cross-Functional Collaboration and Influence
• Results Orientation
• Accountability and Integrity

WHERE YOU'LL WORK:

This is a hybrid opportunity that requires 3 days in office.

Univar Solutions is a leading, global distributor of chemicals and ingredients essential to the safety, health, and wellbeing of our daily lives from life-saving medicines and vitamins to hand sanitizers and industrial materials used for cleaning, construction, and more. Our global team of more than 9,500 employees support our vision to redefine distribution and be the most valued chemical and ingredient distributor on the planet!

We offer a Total Rewards package that includes market aligned pay and incentives as well as a diverse benefits offering to support our employees’ physical, emotional, and financial wellbeing.

Univar Solutions supports sustainable solutions for the world around us so that we can do our part to help keep our communities healthy, fed, clean, and safe!

We are committed to a diverse workforce and a culture of inclusion. Together, we are building a culture that acknowledges the unique experiences, perspectives and expertise of individuals and provides the development and growth opportunities to empower us to redefine our industry.

Univar Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation due to a disability during the hiring process, please contact us at [e-mail].