Hyundai Service Manager

Walser Automotive Group; Coon Rapids (MN); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Career Growth & Advancement

Fertility & Adoption Assistance

Comprehensive Health Benefits

Life Insurance & 401(k) with Employer

Paid Clothing Program

Employee Discounts

Employee Resource Groups

Community Involvement

Employee Assistance Program (EAP)

Referral Program

Job summary

Walser Automotive Group is seeking a Service Manager to lead our service team and ensure exceptional customer experiences at our Minnesota locations. You will oversee technicians, service advisors, and processes that optimize efficiency and repairs while maintaining Walser standards.

The role includes interviewing and hiring, managing payroll, and mentoring staff to foster professional growth. A strong customer-service mindset and automotive knowledge are essential.

Qualifications

• Must be at least 18 years old.
• Minimum one year service writing experience.
• Strong data entry skills for entering information.
• Ability to operate Word, Excel, Manufacturer websites, etc.
• Excellent phone and computer skills.
• ADP experience highly desired.
• Good understanding of automotive parts and cars.
• Ability to assess and report on warranty repairs.
• Excellent interpersonal and communication skills.
• Must be extremely detail oriented.
• Positive attitude and able to work in a team.
• Prior supervisory or management experience is a plus.
• Must have a valid driver’s license and acceptable driving record.

Responsibilities

• Ensure customers receive prompt, courteous, and effective service.
• Serve as liaison between technicians and customers.
• Take ownership of the customer experience and complete additional assignments to leave a positive impression.
• Manage and hire technicians and service advisors.
• Interview and hire new staff.
• Distribute work between technicians.
• Prioritize required services.
• Ensure a positive dealership experience for customers.
• Provide concierge support for owner inquiries by phone or in person.
• Spend time building relationships with customers.
• Maintain staff training to Walser and Manufacturer standards.
• Manage rental and courtesy vehicle fleet.
• Perform payroll and incentive reports for employees.
• Support career development of staff.
• Lead by example and advocate for staff.
• Assist in end-of-day cashier close, cashiering, and training cashiers.
• Wear safety eyewear in service areas; wear hard-toe/slip-resistant shoes.
• All other duties and projects as assigned.
• Uphold Walser’s Core Values: Do The Right Thing, Lead By Example, Display Positive Energy, Be Open Minded.

Skills

Service writing

Data entry

Phone skills

Computer skills

ADP experience

Automotive parts knowledge

Warranty reporting

Interpersonal communication

Team leadership

Customer service mindset

Supervisory experience

Valid driver’s license

Tools

ADP

Job description

For more than 70 years, Walser Automotive Group has put people first: our customers, our employees, and our communities. As a family-owned, family-run company, we’ve grown to 29 dealerships representing 26 brands across Minnesota, Kansas, and Illinois.

We lead with innovation, technology, and a promise to deliver an exceptional experience every time.

• And your work here matters: a portion of every vehicle sold and serviced supports the Walser Foundation, investing in schools, nonprofits, and workforce programs in our communities.

At Walser, success starts with people. Join us to build a career where you can grow, belong, and make a real impact.

Compensation: $85,000-$95,000 base salary based on experience, with performance-based incentives offering total annual earning potential of up to $130,000

What You’ll Do:

• Ensure that customers receive prompt, courteous, and effective service
• Serve as a liaison between technicians and customers
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
• Manage and hire technicians and service advisors
• Interview and make new hires
• Distribute work between technicians
• Prioritize required services
• Ensure customer has a positive dealership experience
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Spend quality time building relationships with the customers
• Maintain all staff is properly trained to both Walser and Manufacturer standards
• Manage rental and courtesy vehicle Fleet
• Perform Monthly, Quarterly, and Yearly Performance reviews or one on ones for all employees
• Submit Payroll for all employees including incentive reports
• Support the career and professional development of staff
• Lead by example and be an advocate for staff
• Assist in end of day cashier close, cashiering customer and training cashiers when necessary
• Must wear safety eyewear at all times when in dealership service departments
• Must wear hard-toed shoes and slip resistant footwear in when in dealership service departments
• All other duties, tasks and/or projects as assigned
• Uphold Walser’s Core Values: Do The Right Thing, Lead By Example, Display Positive Energy, Be Open Minded

What You Bring:

• Must be at least 18 years of age
• Minimum one year service writing experience
• Must have strong data entry skills to enter information onto the computer and other warranty systems
• Ability to operate current computer software (Word, Excel, Manufacturer website, etc.)
• Excellent phone and computer skills
• ADP experience highly desired
• A good understanding of automotive parts and cars is desired
• Ability to assess and report on warranty repairs
• Good interpersonal and communication skills
• Must be extremely detail oriented
• Must have a positive attitude and work well in a team environment
• Customer service mentality and professional demeanor
• Prior supervisory or management experience a plus
• Must have a valid driver’s license and acceptable driving record

What’s In It For You?

• Paid Time Off (PTO) – Take time to relax, spend with family, or enjoy personal time away

• Career Growth & Opportunity for Advancement We promote from within and provide clear career paths, mentorship, and opportunities to develop and grow your career.

• Fertility & Adoption Assistance: Receive up to $10,000 in financial assistance for fertility treatments and adoption expenses.

• Comprehensive Health Benefits: Enjoy medical, dental, and vision coverage, plus access to HSA and FSA plans to help manage healthcare costs. Access to Blue Cross Blue Shield medical coverage and access to additional wellness benefits.

• Life Insurance & 401(k) with Employer Match: Plan for your future with company-paid life insurance and a 401(k) program that includes an employer match.

• Paid Clothing Program: Twice a year, choose from a hand-curated collection of branded Walser apparel—on us.

• Employee Discounts: Enjoy exclusive employee discounts across products and services.

• Employee Resource Groups: Connect, learn, and grow with our inclusive Employee Resource Groups, including Women of Walser, Drive with Pride, Asian Hmong Alliance, and Veterans at Walser.

• Community Involvement Make an impact through volunteer opportunities with the Walser Foundation, supporting local causes and giving back to the communities we serve.

• Employee Assistance Program (EAP) – Support for personal and professional challenges

• Referral Program – Earn referral bonuses for referring talented candidates

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Walser Automotive Group is an EOE/Veterans/Disabled/LGBTQ+ employer.