HYROX Account Operations Manager

Health In Motion, LLC; Los Angeles (CA); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model (2 days in office)

Job summary

Centr, LLC in Los Angeles is seeking a Senior HYROX Account Operations Manager to serve as the strategic partner and operational engine for Centr's HYROX partnership. You will own all communications, scheduling, and cross-functional alignment across Brand, Activation, Creative, and Commercial teams to drive growth and reliability of the partnership.

Reporting to the SVP, Brand Marketing, you’ll craft briefs, lead QBRs, and track KPIs, balancing relationship depth with operational excellence in a

Qualifications

• Bachelor's degree with 7+ years of experience in account management, client services, partnership management, or related fields.
• Background in sports, fitness, lifestyle, or performance brands strongly preferred.
• Proven experience managing complex, senior-level partnerships or client relationships.
• Excellent written and verbal communication; able to own partner-facing communications end-to-end.
• Willingness to travel for events and partner meetings.

Responsibilities

• Serve as Centr's primary day-to-day liaison to the HYROX global team.
• Own scheduling and coordination across the Centr x HYROX partnership: planning syncs, QBRs, briefs, and meetings.
• Lead partnership syncs: agenda prep, facilitation, recap docs, action tracking; 24h recaps.
• Develop and implement strategies to deepen the Centr x HYROX partnership for growth.
• Identify operational challenges and design initiatives to improve efficiency and execution.
• Analyze partnership performance data and trends to identify growth opportunities.
• Translate priorities into briefs for Brand, Activation, Creative, and Commercial teams.
• Lead cross-functional projects to implement partnership initiatives and maintain momentum.
• Own all partnership documentation and maintain live tracking boards.
• Monitor day-to-day health of the partnership; plan around opportunities and risks.
• Own QBR logistics end-to-end: scheduling, invites, deck coordination, drafting slides, post-meeting tracking.
• Track KPIs and post-activation learnings to inform future strategy.

Skills

Account management

Client services

Partnership management

Cross-functional PM

Executive meeting logistics

Asana

Google Workspace

CRM platforms

Education

Bachelor's degree

Tools

Asana

Monday.com

CRM platforms

Google Workspace

Job description

About this position

Welcome to Centr - The Home of Strength

Centr is a globally recognized wellness platform founded by Chris Hemsworth in 2019. Centr is where the strong get stronger with state-of-the-art fitness equipment and expert-led fitness programs. Centr makes high-quality fitness accessible at home and in gyms worldwide. Centr is the Official Competition Equipment provider for HYROX, with commercial-grade, performance-engineered equipment designed exclusively for the sport.

Headquartered in Los Angeles, California, we are a passionate team of content creators, strategists, engineers, designers, marketers, and brand builders.

At Centr, our core values include respect, transparency, accountability, and collaboration. We take pride in who we are and what we do. We don't just accept individuality; we encourage it and acknowledge the value diversity and inclusivity bring to our team.

About the role

The HYROX Account Operations Manager is a senior, dual-function hire on the Centr Marketing Team. Centr’s ideal candidate is equal parts strategic partner and operational engine for one of Centr's most important partners.

Centr's partnership with HYROX sits at the intersection of brand, commerce, and community. This role exists to make that partnership run exceptionally well — both in how it's managed day-to-day and in how it grows over time. The HYROX Account Operations Manager is Centr's primary liaison to HYROX, owning all communications, coordination, and relationship-building that keeps the partnership strong and moving forward.

This is not a traditional project manager role. The ideal candidate brings a background in account services or client management and understands that operational excellence and relationship depth go hand in hand. They are as comfortable facilitating a senior stakeholder meeting as they are building a project tracker, and they bring strategic instinct to everything they touch.

Reporting directly to the SVP, Brand Marketing, this person will serve as the connective tissue between Centr and HYROX and will work cross-functionally across Centr's Brand, Activation, Creative, and Commercial teams to ensure partnership priorities are clearly communicated, well-resourced, and flawlessly executed.

Responsibilities:

• Serve as Centr's primary day-to-day liaison to the HYROX global team, maintaining a responsive, relationship-forward communication standard across all levels of the partnership.
• Own all scheduling and coordination across the Centr x HYROX partnership: planning syncs, QBRs, campaign briefings, event coordination meetings, and executive touchpoints.
• Lead partnership syncs: own agenda preparation, facilitation, recap documentation, and action item tracking; distribute concise, accurate recaps within 24 hours of each meeting.
• Develop and implement strategies that deepen the Centr x HYROX partnership, identifying opportunities to grow the relationship commercially, experientially, and within the HYROX community.
• Identify operational challenges and friction points within the partnership and design structured initiatives to improve efficiency, communication, and joint execution.
• Analyze partnership performance data and activation trends to identify growth opportunities and continuously refine strategy.
• Translate HYROX partnership priorities into clear, actionable briefs for Centr's Brand, Activation, Creative, and Commercial teams, ensuring everyone is aligned, resourced, and working toward shared outcomes.
• Lead cross-functional projects to implement partnership initiatives; ensure alignment across internal stakeholders and maintain momentum from kickoff through delivery.
• Own all partnership documentation: contact management, briefing records, campaign tracking, meeting archives, and key milestones.
• Maintain a live, comprehensive Asana board across all open partnership commitments, owners, and milestones; surface blockers early and keep the full team coordinated.
• Monitor the day-to-day health of the Centr x HYROX partnership, proactively planning around opportunities and risks.
• Own QBR logistics end-to-end: scheduling, invite management, deck coordination, initial slide drafting, and post-QBR action item tracking.
• Track partnership KPIs and joint performance metrics; lead post-activation recaps with actionable learnings and recommendations to inform future strategy.

Experience:

• Bachelor's degree with 7+ years of experience in account management, client services, partnership management, or related fields.
• Background in sports, fitness, lifestyle, or performance brands strongly preferred.
• Proven experience managing complex, senior-level partnerships or client relationships.
• Comfortable as the face of a brand in a high-stakes, collaborative environment.
• Demonstrated ability to develop and implement account or partnership strategies, not just manage day-to-day operations.
• Experience with cross-functional project management: building alignment across creative, commercial, and operational teams.
• Experience supporting or leading QBR preparation, executive meeting logistics, or renewal planning in a client-facing capacity.
• Exceptional written and verbal communication skills; experience owning partner-facing communications end-to-end.
• Proficiency in Google Workspace, CRM platforms, and project management tools (e.g. Asana, Monday.com).
• Willingness to travel for events and partner meetings as needed.

Personal Attributes:

• Relationship-first mindset. The ideal candidate naturally builds trust and rapport at all levels, from day-to-day contacts to senior executives.
• Highly organized with a strong operational instinct; treats documentation, follow-through, and account hygiene as a professional standard, not an afterthought.
• Skilled facilitator. The ideal candidate can run a room, navigate competing priorities, and keep all parties moving toward the same outcome.
• Proactive opportunity and risk awareness. Knowing when and how to escal…
• Clear, confident communicator, effective in written correspondence and live meetings.
• Self-sufficient with a strong sense of ownership and accountability.
• Entrepreneurial approach; the ideal candidate is comfortable operating with ambiguity in a fast-paced, high-growth environment.
• Deep passion for fitness, wellness, and performance culture.
• Existing relationships within the HYROX ecosystem a plus.

Why Join Centr?

• Competitive salary package, commensurate with your skills and experience.
• Flexible and balanced hybrid working environment (2 days in office per week).
• Opportunity to work at the center of one of the fastest-growing partnerships in performance fitness.
• Smart, motivated, and collaborative coworkers who are here to support your growth.
• Work with a globally recognized health and fitness brand.

Centr, LLC is an Equal Opportunity Employer that values inclusion. Centr, LLC welcomes individuals of all backgrounds and experiences to apply for the position.