HyperX Global Service & Support Strategy Lead

Hewlett Packard Enterprise; Tustin (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Long term/short term disability

Employee assistance program

Flexible spending account

Life insurance

Generous paid time off

11 paid holidays

Flexible vacation and sick leave

Job summary

Hewlett Packard Enterprise seeks a HyperX Global Service & Support Strategy Lead to manage regional/global supply chain processes, analyze data, and drive improvements. You will collaborate with planning teams, gather demand data, and guide process optimization to support key business outcomes.

The role emphasizes continuous improvement, KPI tracking, and mentoring junior staff in a fast-paced environment with 25% travel.

Qualifications

• Four-year or graduate degree in supply chain, manufacturing, operations, business administration or related field.
• Typically 2–4 years of work experience in supply chain, operations or related field.

Responsibilities

• Manages supply chain processes for a regional or global business unit.
• Produces reports and analyzes data to develop trends for supply and demand.
• Leads backlog analysis and demand planning collaboration.
• Gathers demand data from country teams and account managers.
• Maintains and enhances current business processes with planning teams.
• Drives operational excellence through continuous process review.
• Communicates requirements to regional/global teams, mentors junior staff.

Skills

Data analysis

Continuous improvement

ERP systems

KPIs

Supply chain planning

SAP applications

Forecasting

Cross-functional collaboration

Education

Bachelor's or Graduate Degree in SCM/Operations/BA

Tools

SAP Applications

ERP systems

Job description

HyperX Global Service & Support Strategy Lead

Description - This role is responsible for managing supply chain processes for a regional or global business unit while applying discretion and judgement. The role maintains current business processes and performance metrics by collaborating with regional and global business unit planning teams, and identifies opportunities to streamline and optimize operational processes. The role supports priority projects and communicates requirements to the regional and global business unit planning teams.

Responsibilities

• Manages supply chain processes, such as inventory analysis, order fulfillment, import/export operations and shipping, for a regional or global business unit.
• Produces reports using IT systems and analyzes data to develop trends for supply and demand activities, and articulates findings to management.
• Leads the analysis conducted for backlog management.
• Gathers demand data from country, region, and account managers to contribute to demand planning.
• Collaborates with regional and global business unit planning teams to maintain and enhance current business processes.
• Drives business outcomes and operational excellence based on the continuous review of current processes.
• Drives the review of performance metrics on a regular basis, identifying opportunities for improvement.
• Communicates requirements and guidelines to the regional and global business unit planning teams.
• Provides training or general direction for junior staff members.

Education & Experience

Recommended Four-year or Graduate Degree in Supply Chain Management, Manufacturing Engineering, Operations management, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.

Typically has 2-4 years of work experience, preferably in supply chain, operations, or a related field or an advanced degree with little or no work experience.

Preferred Certifications

Project Management Professional (PMP) Certification

Certified Professional In Supply Management (Standards Organizations)

Knowledge & Skills

• Continuous Improvement Process
• Data Analysis
• Enterprise Resource Planning
• Finance
• Inventory Control
• Inventory Management
• Key Performance Indicators (KPIs)
• Lean Manufacturing
• Material Requirements Planning
• Materials Management
• Process Improvement
• Procurement
• Production Planning
• Purchasing
• SAP Applications
• Supply Chain
• Supply Chain Analysis
• Supply Chain Management
• Supply Chain Planning
• Warehousing

Cross-Org Skills

• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope

Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input.

Complexity

Responds to routine issues within established guidelines.

Disclaimer

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Benefits

HP offers a comprehensive benefits package for this position, including:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including 4-12 weeks fully paid parental leave based on tenure
• 11 paid holidays
• Additional flexible paid vacation and sick leave (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Job - Supply Chain & Operations

Schedule - Full time

Shift - No shift premium (United States of America)

Travel - 25%

Relocation -

Equal Opportunity Employer (EEO)

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal