Hyperscale Account Manager

Iron Mountain; Memphis (TN); Hybrid; USD 68,000 - 86,000; Full time

Benefits offered by this job

Competitive compensation

Hybrid work options

Generous paid time off

Health, wellness, and retirement plans

Career growth

Job summary

Iron Mountain is seeking a motivated Hyperscale Account Manager to join our Data Center team. You will be the single point of contact for one of our key hyperscale accounts, ensuring client satisfaction and world-class service quality.

You will lead relationships, manage SLAs, and coordinate with multiple internal teams while overseeing MSAs/SOWs, invoicing, and quarterly reviews. A Bachelor's degree is encouraged, with the ability to travel across the United States.

Qualifications

• Proven experience managing client relationships, driving program execution, and troubleshooting client issues within a fast-paced environment.
• Strong capability to interpret commercial contracts (MSAs/SOWs), oversee project invoicing, and perform detailed data analysis for client reporting packages.
• Excellent written and verbal communication with strong time management to prioritize multiple complex projects under tight deadlines.

Responsibilities

• Lead client relationships as the primary point of contact to respond to client inquiries, communicate SLAs, and facilitate alignment meetings across internal business teams.
• Drive operational execution by ensuring client assets are accurately received, processed, and reconciled while investigating discrepancies to implement process adjustments.
• Manage commercial agreements by interpreting MSAs/SOWs, collaborating on project scoping, and overseeing third-party vendors for warranty management and asset disposal.
• Oversee financial reporting by gathering operational data to generate QBRs, manage monthly client invoicing, and submit accurate monthly settlement reports to Finance.

Skills

Account management

Contractual analysis

Communication skills

Travel readiness

Education

Bachelor's degree

Job description

US | KS | Remote

US | TN | Remote

US | UT | Remote

US | TX | Remote

US | MI | Remote

US | MN | Remote

US | AZ | Remote

US | FL | Remote

US | GA | Remote

US | OH | Remote

US | IL | Remote

US | IN | Remote

US | IA | Remote

Full time

J0106706

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Hyperscale Account Manager

Job Summary

Iron Mountain is seeking a motivated Hyperscale Account Manager to join our Data Center team. In this role, you will be responsible for ensuring client satisfaction and delivering excellent customer service as the single point of contact for one of our most important hyperscale accounts. You will use independent judgment to represent client needs, manage operational data pipelines, and foster an inclusive, high-performing culture focused on world-class service quality.

What You'll Do (Responsibilities)

In this role, you will:

• Lead Client Relationships: Serve as the primary point of contact to respond to client inquiries, communicate Service Level Agreements (SLAs), and facilitate alignment meetings across internal business teams.
• Drive Operational Execution: Partner cross-functionally to ensure client assets are accurately received, processed, and reconciled while investigating discrepancies to implement process adjustments.
• Manage Commercial Agreements: Interpret client Master Services Agreements (MSAs) and Statements of Work (SOW), collaborate on project scoping, and oversee third-party vendors for warranty management and asset disposal.
• Oversee Financial Reporting: Gather operational data to generate Quarterly Business Reviews (QBRs), manage monthly client invoicing, and submit accurate monthly settlement reports to Finance.

What You'll Bring (Skills & Qualifications)

• Account Management Expertise: Proven experience managing client relationships, driving program execution, and troubleshooting client issues within a fast-paced environment.
• Financial & Contractual Acumen: Strong capability to interpret commercial contracts (MSAs/SOWs), oversee project invoicing, and perform detailed data analysis for client reporting packages.
• Communication & Organization: Exceptional written and verbal communication skills alongside strong time management to prioritize multiple complex projects under tight deadlines.
• Core Requirements: A Bachelor’s degree is strongly encouraged, alongside proficiency with business software tools and the flexibility to travel throughout the United States.

What We Offer (Benefits)

• Compensation: Competitive compensation and benefits packages aligned with your experience level.
• Work-Life Balance: Hybrid work options combining office and remote flexibility to support your personal well-being.
• Time Off: Generous paid time off and holiday schedules.
• Well-being: Comprehensive health, wellness, and retirement plans.
• Growth: Opportunities for continuous learning and professional career growth within a global organization.

Reasonably expected salary range: $68,400.00 - $85,500.00

Please note that an employee's starting salary may vary based on a variety of factors. Where State, Municipal, Provincial, Territorial or other legal minimum wages exceed the federal minimum wage, employees are entitled to the higher rate.

Category: Sales Operations Group

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [e-mail]. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0106706