Hydraulic Systems Technician

Cargo Floor; Wood Dale (IL); On-site; Confidential; Full time

Job summary

A leading logistics equipment firm based in Wood Dale, Illinois, seeks a Technical Support Specialist to provide expert assistance for hydraulic and mechanical moving floor systems. Responsibilities include training customers, troubleshooting, and collaborating with engineering teams. A Bachelor's degree in Mechanical or Electrical Engineering and hands-on experience with hydraulic systems are required. This role may involve traveling for on-site support.

Qualifications

• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or a related technical field.
• Hands-on experience with mechanical and hydraulic systems in logistics or waste management equipment.
• Strong diagnostic and problem-solving skills.

Responsibilities

• Provide on-site and remote technical assistance to customers during installations.
• Guide customers through maintenance procedures.
• Create and maintain technical documentation.

Skills

Technical communication

Problem-solving

Hydraulic systems

Mechanical components

Education

Bachelor’s degree in Mechanical or Electrical Engineering

Job description

The Technical Support Specialist will provide expert technical assistance to customers, specializing in the installation, operation, and maintenance of Cargo Floor's advanced hydraulic and mechanical moving floor systems for trailers. This role involves hands-on work with hydraulic systems, mechanical components, and related trailer applications. The Technical Support Specialist will play a vital role in ensuring customers achieve optimal performance from their Cargo Floor systems, serving as a key point of contact for resolving technical challenges and ensuring high-quality support for our innovative trailer solutions.

Tasks

• Provide on-site and remote technical assistance to customers during hydraulic system installation and troubleshooting.
• Guide customers through routine maintenance procedures to ensure the longevity of Cargo Floor systems.
• Train customer teams on the proper use, maintenance, and troubleshooting of hydraulic systems.
• Collaborate with engineering and production teams to address and resolve technical challenges.
• Create and maintain technical documentation, including user manuals, troubleshooting guides, and training materials.
• Collect feedback from customers regarding product performance and relay it to the product development team.
• Support the sales team by providing technical expertise during customer meetings and trade shows.
• Monitor industry trends to recommend product enhancements and innovations.

Requirements

• Provide on-site and remote technical assistance to customers during system installation and troubleshooting.
• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or a related technical field (mandatory).
• Hands-on experience with mechanical and hydraulic systems, preferably in logistics or waste management equipment.
• Strong diagnostic and problem-solving skills.
• Excellent communication skills to explain technical concepts clearly to non-technical audiences.
• Ability to travel frequently for on-site support and training.