Hydraulic Field Support & Training Specialist

Force-America,-Inc; Fort Dodge (IA); On-site; USD 42,000 - 70,000; Full time

Job summary

FORCE America, Fort Dodge, IA, seeks a Field Service Support Specialist to assist customers with hydraulic solutions, provide product training, and support in field installations and repairs. The role emphasizes hands-on technical support, trained communication, and a focus on customer satisfaction in a field-based capacity.

The candidate should have a high school diploma or GED, an associate degree in fluid power/mechatronics/mechanic, and at least 2 years of field service experience, with

Qualifications

• High School Diploma or GED required.
• Associates Degree in Fluid Power, Mechatronics, Mechanic or equivalent combination of years of experience and education highly preferred.
• 2 or more years in Service Support working in the field directly interacting with customers.
• Strong mechanical ability to be able to teach and coach others.
• Strong communication skills (oral, written, and presentation).
• Work experience in fluid power, highly preferred.

Responsibilities

• Builds relationships with customers to provide technical support and build competency with product and FORCE America.
• Facilitates hands-on, individual, or group product training for customers.
• Develops training materials on product function, maintenance, and repair.
• Assists with technical needs development, resolutions, and field modifications to products and applications.
• Travels to customers to support needs and implement resolutions or installations.
• Assists in trade shows, customer visits, and product demonstrations as needed.
• Other duties as assigned.

Skills

Strong mechanical ability

Strong communication skills

Customer-facing experience

2+ years in service support

Education

High School Diploma or GED

Associates Degree in Fluid Power/Mechatronics/Mechanic

Job description

FORCE America, Fort Dodge, IA, seeks a Field Service Support Specialist to assist customers with hydraulic solutions, provide product training, and support in field installations and repairs. The role emphasizes hands-on technical support, trained communication, and a focus on customer satisfaction in a field-based capacity.

The candidate should have a high school diploma or GED, an associate degree in fluid power/mechatronics/mechanic, and at least 2 years of field service experience, with