Hybrid Workers’ Compensation Examiner & Service Center

New York State Workers' Compensation Board; City of White Plains (NY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

13 holidays

Vacation leave (20+ days)

Health insurance

Public Service Loan Forgiveness (PSLF)

Pension plan

403(b) retirement plan

Paid parental leave

Flexible Spending Program

Job summary

The New York State Workers' Compensation Board seeks a service center administrator to handle in-person and call-center duties, greet visitors, and respond to inquiries. The role includes authenticating customers, assisting with electronic case files, and coordinating hearings.

The position supports coverage in service centers, trains assistants, and may require travel up to 10%. A hybrid in-office/remote schedule is possible, with a strong emphasis on customer service excellence and compliance

Qualifications

• Three years of full-time customer service experience with the general public.
• Associate degree may substitute for two years of specialized experience described in #1.
• Bachelor’s degree may substitute for four years of specialized experience described in #1.

Responsibilities

• Greet customers and determine the purpose of their visit.
• Respond to inquiries by telephone, electronically, or in-person.
• Authenticate customers per WC law.
• Process assigned work in the Claims Information System (CIS).
• Train, monitor, and supervise the Assistant WC Examiners.
• Some travel may be required to provide coverage in service centers (10%).

Skills

Customer service

Communication

Multitasking

Computer literacy

Education

Associate degree

Bachelor’s degree

Tools

CIS

Video equipment

Job description

The New York State Workers' Compensation Board seeks a service center administrator to handle in-person and call-center duties, greet visitors, and respond to inquiries. The role includes authenticating customers, assisting with electronic case files, and coordinating hearings.

The position supports coverage in service centers, trains assistants, and may require travel up to 10%. A hybrid in-office/remote schedule is possible, with a strong emphasis on customer service excellence and compliance