Workers' Compensation Examiner, WCB Item #8180

New York State Workers' Compensation Board; City of White Plains (NY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

13 holidays

Vacation leave (20+ days)

Health insurance

Public Service Loan Forgiveness (PSLF)

Pension plan

403(b) retirement plan

Paid parental leave

Flexible Spending Program

Job summary

The New York State Workers' Compensation Board seeks a service center administrator to handle in-person and call-center duties, greet visitors, and respond to inquiries. The role includes authenticating customers, assisting with electronic case files, and coordinating hearings.

The position supports coverage in service centers, trains assistants, and may require travel up to 10%. A hybrid in-office/remote schedule is possible, with a strong emphasis on customer service excellence and compliance

Qualifications

• Three years of full-time customer service experience with the general public.
• Associate degree may substitute for two years of specialized experience described in #1.
• Bachelor’s degree may substitute for four years of specialized experience described in #1.

Responsibilities

• Greet customers and determine the purpose of their visit.
• Respond to inquiries by telephone, electronically, or in-person.
• Authenticate customers per WC law.
• Process assigned work in the Claims Information System (CIS).
• Train, monitor, and supervise the Assistant WC Examiners.
• Some travel may be required to provide coverage in service centers (10%).

Skills

Customer service

Communication

Multitasking

Computer literacy

Education

Associate degree

Bachelor’s degree

Tools

CIS

Video equipment

Job description

Duties Description

• Responsible for administrative tasks in the service center
• Provide coverage on the call center
• Greet customers at the window and determine the purpose of their visit
• Respond to customer inquiries received via telephone, electronically or in-person
• Authenticate customers per WC Law
• 110A
• Assist customers with accessing electronic case file
• Assist customers with signing in for in-person hearings
• Sign claimants/witnesses into virtual hearings
• Process assigned work in Claims Information System (CIS)
• Operate/maintain the Board’s video equipment as needed
• Notify supervisor of any equipment maintenance needs
• Ensure current documentation is displayed and/or available in the service center
• Order supplies for the service center
• Train, monitor, and supervise the Assistant WC Examiners
• Inform supervisor/manager of potential need for service center or phone coverage
• Some travel may be required to provide coverage in the service centers (10%)

Minimum Qualifications

This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).

For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making permanent non-competitive appointments and the official probationary period will begin.

At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

Non-competitive Minimum Qualifications

Candidates must have:

Either 1. Three years of full-time experience in a position where your primary responsibilities included extensive in-person or telephone customer service experience with the general public resolving customer's issues and/or problems; explaining programs/services, policies, or procedures; reconciling accounts; or experience examining, investigating, processing, or adjusting insurance claims; or responding to technical questions from policyholders or claimants;

Or 2. An Associate degree may substitute for two years of specialized experience described in #1;

Or 3. A bachelor's degree may substitute for four years of specialized experience described in #1

55 B/C Qualifications

Individuals certified eligible for the 55b/c program under the Governor’s Program to Hire Persons/Veterans with Disabilities pursuant to Section 55b/c of the Civil Service Law will also be considered. To be considered, you must meet the minimum qualifications and provide a copy of your letter of eligibility with your response.

Competitive Minimum Qualifications

CIVIL SERVICE LIST APPOINTMENT:

Candidates must be reachable on the appropriate Civil Service eligible list.

Transfer Qualifications

Candidates must have one year permanent or 55 b/c service in a title designated as appropriate for transfer in accordance with 70.1 of the Civil Service Law.

Additional Comments

Please Note: This position requires both in-office and remote work. A hybrid telecommuting schedule can be discussed with the hiring manager during the interview.

We offer a work-life balance and a generous benefits package, including:

Holiday & Paid Time Off

• Thirteen (13) paid holidays annually.
• Thirteen (13) days of paid vacation leave in year one, increasing to 20+ days with additional years of service.
• Five (5) days of paid personal leave annually.
• Thirteen (13) days of paid sick leave annually for PEF/CSEA and eight (8) days paid sick leave annually for M/C.
• Annual professional leave and educational leave opportunities for eligible staff.

Health Care Benefits

• Eligible employees and dependents can choose from a variety of affordable and generous health insurance programs.
• Family dental and vision benefits at no additional cost.

Additional Benefits

• Public Service Loan Forgiveness (PSLF).
• Enrollment in the New York State pension system which has earned the distinction of being one of the best-managed and best-funded plans in the nation OR Optional Retirement Defined Contribution Plan with 8% salary match (eligibility requirements apply).
• NYS Deferred Compensation and an exclusive 403(b) Optional Retirement Savings Plan.
• Paid Parental Leave for all employees and Paid Family Leave (M/C Only).
• Eligibility for various life insurance options.
• Access to NY 529 and NY ABLE College Savings Program
• Flexible Spending Program, which allows employees to set aside pre-tax payroll deductions for eligible health care and dependent care expenses.

For new State employees appointed to graded positions, the annual salary is the hiring rate (beginning of the Salary Range) of the position. Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations and negotiated union contracts.

The Workers’ Compensation Board (Board) is an equal opportunity employer. The Board does not discriminate based upon age, race, creed, color, national origin, sexual orientation, gender identity or expression, religion, military or veteran status, sex, disability (including pregnancy-related conditions), predisposing genetic characteristics, familial status, marital status, status as a victim of domestic violence, or other applicable legally protected characteristics. The Board is dedicated to eliminating injustices and ensuring diversity in our workforce so we can better serve our staff and create a space where all feel safe to be themselves. To help meet those goals, we encourage applicants from marginalized communities to apply. We are looking for candidates who are committed to working in and contributing to an environment that fosters a sense of belonging, as well as inclusion, and celebrates people of all backgrounds, identities, experiences, and perspectives.

We encourage candidates to review our Core Values to learn more about the principles that guide our work and our commitment to serving New Yorkers. https://www.wcb.ny.gov/content/main/TheBoard/InfoAbout.jsp

We are happy to provide reasonable accommodations during the hiring process. If you have a disability or special need that requires a reasonable accommodation, please send a request to [e-mail].