Hybrid Travel Sales Consultant – Tours & Guest Service

Xanterra; Eau Claire (WI); Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k) with company match

PTO & Holidays

Job summary

Holiday Vacations in Eau Claire, WI is seeking a responsive Tour Sales Consultant to join our guest-centric team. You will handle inbound calls, engage online leads, and guide guests from first contact through their tour experience, ensuring exceptional service and value.

We value travel passion, strong communication, and reliable time management. This role offers hybrid work, competitive hourly wages, and a comprehensive benefits package including medical, dental, vision, 401(k) and paid time

Qualifications

• Passion for travel that can be shared with others.
• Two or more years of experience in sales or customer service.
• Exceptional ability to handle a high volume and wide variety of calls with enthusiasm, empathy, patience, and professionalism.
• Desire to exceed sales and performance metrics.
• Proficiency with MS Office products (Excel, Outlook, Word, and Teams).
• Experience with contact center phone system (Ring Central).
• Ability to expertly navigate between multiple software programs to provide seamless and excellent guest service.
• Strong typing skills – at least 35 WPM.
• Excellent listening skills, demonstrating a warm, enthusiastic, and caring personality that naturally shines through in phone interactions, helping guests feel valued, heard, and excited about their travel experience.
• Demonstrates genuine compassion and eagerness to provide outstanding service to every guest.
• Strong time management and decision-making skills.
• Ability to adapt quickly to an ever-changing, high-paced contact center environment.
• Strong attention to detail and organizational skills.
• Ability to work both independently and within a team and also collaborate with other departments within the company.

Responsibilities

• Receive inbound guest calls while remaining customer-focused, consistently providing excellent customer service.
• Reach out to guests who engaged with Holiday Vacations online. WE DO NOT DO COLD CALLING!
• Conduct outbound service calls for requested follow up with guests related to pre-tour notifications, departure point changes, reservation confirmations, and to finalize any other questions.
• Stay current and up to date on tour itinerary details, destination knowledge, as well as industry trends.
• Data entry reservations, cancellations, and transfers into the reservation system, maintain accuracy of guest accounts in the reservations system.
• Process payments securely and accurately.
• Support guest’s needs, clarify information, research issues, while providing solutions in a timely and professional manner.
• Stay current and up to date on promotional materials to sell tour packages such as brochures, catalogs, and travel deals.
• Partner with guests to build a long-lasting relationship.
• Collaborate with internal departments to improve workflows and maximize the guest experience.
• Professionally and accurately share the benefits of travel insurance and loyalty programs to guests on every call.
• Other duties as assigned.

Skills

Passion for travel

Customer service

Sales experience

Excellent listening skills

Typing 35 WPM

Tools

RingCentral

MS Office

Job description

Holiday Vacations in Eau Claire, WI is seeking a responsive Tour Sales Consultant to join our guest-centric team. You will handle inbound calls, engage online leads, and guide guests from first contact through their tour experience, ensuring exceptional service and value.

We value travel passion, strong communication, and reliable time management. This role offers hybrid work, competitive hourly wages, and a comprehensive benefits package including medical, dental, vision, 401(k) and paid time