Hybrid Survey Research & Client Insights Analyst

National Opinion Research Center - NORC; Chicago (IL); Hybrid; USD 55,000 - 70,000; Full time

Benefits offered by this job

Life insurance

Vision insurance

Parental leave

Paid time off

Tuition assistance

403(b)

Job summary

NORC at the University of Chicago seeks a Client Services Research Analyst for the AmeriSpeak program in Chicago. You will support executing client studies, review questionnaires, format for programming, and monitor field progress across phone and web modes.

You will collaborate with cross-functional teams, assist with IRB processes, and help prepare data for weighting and client delivery using statistical tools. This role requires strong communication and multitasking abilities.

Qualifications

• Bachelor's degree is required; Master's degree in a relevant area is a plus.
• 1 year experience in quantitative analysis using software like SAS, STATA, R, or SPSS is preferred.
• Experience working with data collection and data flow processes.
• Strong knowledge of survey research; knowledge of data collection and data flow processes.
• Well-developed problem-solving, data analysis, time management, personal organization, and attention to detail, discretion, and composure skills.
• Strong communication and interpersonal skills.
• Ability to work on multiple projects at the same time with agility and to work effectively with team members, multiple departments, stakeholders, and internal/external clients.
• Ability to work effectively and collaboratively with minimal supervision.
• Knowledge of general office procedures, technology, and equipment.
• Microsoft Office software, including Outlook, Word, Excel, and PowerPoint. Experience with online survey or CATI software is a plus.

Responsibilities

• Evaluates client questionnaires for alterations in question wording and question type needed to accommodate phone and/or web modes of survey administration
• Formats client questionnaires for programming, writing in appropriate survey pathway logic to ensure respondents are administered the correct questions
• Performs quality control testing on programmed surveys in the phone and web modes and manages questionnaire revisions throughout the testing cycle
• Taking on other key task to get a survey executed, including submitting project for IRB review, develop survey respondent contact plans, and monitoring survey field progress
• Coordinates with the Data Team to review simulated data and respondent survey data throughout the field period. Using data files to review survey and monitor field
• As the right person matures in the position, they will:
• Work with clients and ensure that client expectations of quality, timelines, and deliverables are met or exceeded
• Participate in and collaborate with multidisciplinary, internal teams-such as AmeriSpeak business development, statistics/methodology, researchers, programming, telephone centers, and subject matter experts-to execute AmeriSpeak studies
• Support business development activities for proposal, pricing, and contracting support for web survey projects
• Performs other duties as assigned

Skills

Quantitative analysis

Survey research

Time management

Attention to detail

Discretion

Communication

Interpersonal skills

Team collaboration

Education

Bachelor's degree

Master's degree

Tools

SAS

STATA

R

SPSS

Microsoft Office

CATI software

Job description

NORC at the University of Chicago seeks a Client Services Research Analyst for the AmeriSpeak program in Chicago. You will support executing client studies, review questionnaires, format for programming, and monitor field progress across phone and web modes.

You will collaborate with cross-functional teams, assist with IRB processes, and help prepare data for weighting and client delivery using statistical tools. This role requires strong communication and multitasking abilities.