HYBRID - STUDENT SERVICES SPECIALIST

UC Irvine; Irvine, Northern (CA, KY); Hybride; USD 62 000 - 73 000; Plein temps

Résumé du poste

UC Irvine's Division of Enrollment Management seeks an experienced Enrollment Records Specialist to advise students, faculty, staff and the public in person, by email, and by telephone, handling transcripts, verifications, and enrollment documentation.

The role requires a Bachelor's degree or equivalent, 1–3 years of experience, and the ability to navigate university policies and privacy rules while maintaining accuracy and courtesy.

Qualifications

• Organizational skills and ability to prioritize work and meet deadlines.
• Ability to work with people from diverse cultures and socioeconomic backgrounds.
• Ability to establish and maintain cooperative relationships with campus departments and clients.
• Ability to answer several incoming phone lines in a courteous and timely manner.
• Working knowledge of common University-specific computer application programs and productivity software.
• Written and verbal communication skills. Active listening skills. Customer service orientation.
• Familiarity with University policies, regulations, and practices and privacy rules.
• Bachelor's degree or equivalent experience.
• 1-3 years of experience or equivalent training.

Responsabilités

• Advise and counsel students, faculty, staff and the public, in person, by email, and by telephone.
• Review Statement of Legal Residence forms, registration materials, transcripts, quarterly course reports, and various forms and petitions in accordance with laws and policies.
• Provides information and serves as liaison regarding transcripts, verifications, registration and enrollment; Academic Senate policies, university policies and campus policies related to student records.
• Independently responsible for the verification and distribution of online transcript requests for all UCI students, and alumni.

Connaissances

Organizational skills

Diversity & inclusion

Interpersonal skills

Written and verbal communication

Customer service orientation

Active listening

Data entry & software proficiency

Prioritization & deadline adherence

Formation

Bachelors degree or equivalent experience

Outils

ARIES

WebReg

WebSOC

WebAdmin

StudentAccess

SBS

Description du poste

Who We Are

Founded in 1965, UC Irvine is a member of the prestigious Association of American Universities and is ranked among the nation’s top 10 public universities by U.S. News & World Report. The campus has produced five Nobel laureates and is known for its academic achievement, premier research, innovation and anteater mascot. Led by Chancellor Howard Gillman, UC Irvine has more than 36,000 students and offers 224 degree programs. It’s located in one of the world’s safest and most economically vibrant communities and is Orange County’s second-largest employer, contributing $7 billion annually to the local economy and $8 billion statewide.

To learn more about UC Irvine, visit www.uci.edu.

The Division of Enrollment Management is a key campus thought partner that provides collaborative leadership in university-wide efforts, utilizing systematic, innovative, and synergistic approaches to leverage a data-informed enrollment strategy to improve market distinctiveness, and execute the campus strategic plan. The division comprises the offices of Enrollment Management, Financial Aid & Scholarships, University Registrar, and Undergraduate Admissions.

The mission of the University Registrar is to provide academic support services in an atmosphere of prompt, accurate, and friendly service to the campus community through practices consistent with the mission and values of the university. The Office is responsible for maintaining student records, issuing reports of grades, and distributing official publications.

Your Role on the Team

Advises and counsels students, faculty, staff and the public, in person, by email, and by telephone. In accordance with various federal laws, Academic Senate regulations, and University and campus policies, reviews Statement of Legal Residence forms, registration materials, transcripts, quarterly course reports, and various forms and petitions. Provides information and serves as liaison regarding transcripts, verifications, registration and enrollment; Academic Senate policies, university policies, campus policies and procedures related to students’ academic records. Identifies potential problems, determines appropriate actions, and may refer to appropriate staff as needed. Independently responsible for the verification and distribution of online transcript requests for all UCI students, and alumni.

What It Takes to be Successful

Required

• Organizational skills and ability to prioritize work and meet deadlines in an environment of frequent interruptions and distractions.
• Ability to work with people from diverse cultures and socioeconomic backgrounds. Utilizes excellent constituent service skills with all interactions.
• Ability to establish and maintain cooperative relationships with campus departments and clients.
• Ability to answer several incoming phone lines in a courteous and timely manner.
• Working knowledge of common University-specific computer application programs and productivity software and ability to enter information into various applications.
• Written and verbal communication skills. Active listening skills. Customer service orientation. Interpersonal skills.
• Ability to interact diplomatically and in using proper judgment while maintaining equanimity with individuals, including situations involving resistance and hostility.
• Bachelor's degree in related area and / or equivalent experience / training.
• 1-3 yearsof experience or equivalent training.

Preferred

• Working knowledge of policies, regulations, and practices with student records services and ability to analyze individual cases and made independent decisions based on this knowledge.
• Working knowledge of University policies, processes, and procedures and of Federal and California laws pertaining to the privacy rights of students and access to student information.
• Familiarity with large scale registration, enrollment, and Student Information Systems such as ARIES, WebReg, WebSOC, WebAdmin, StudentAccess, SBS, web-based applications, email, and other enterprise software.
• Knowledge of functions of campus offices.
• Knowledge of various machinery operations including laser printers, folding machines, and official date-stamps.

Total Rewards

In addition to the salary range listed below, we offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.

The expected pay range for this recruitment is $61,533.36- $72,610.20 (Annual).

Conditions of Employment

The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:

• Background Check and Live Scan
• Employment Misconduct*
• Legal Right to work in the United States
• Vaccination Policies
• Smoking and Tobacco Policy
• Drug Free Environment

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.

• California Child Abuse and Neglect Reporting Act
• E-Verify
• Pre-Placement Health Evaluation

Details of each policy may be reviewed by visiting the following page - https://hr.uci.edu/new-hire/conditions-of-employment.php

Closing Statement

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC Anti-Discrimination Policy.

We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.

UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact Human Resources at [phone] or [e-mail].

Consideration for Work Authorization Sponsorship

Must be able to provide proof of work authorization