Hybrid: Strategic Director, Federal Customer Programs

Piper Companies; Georgia; Hybrid; USD 180,000 - 220,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO and Sick Leave

Job summary

Zachary Piper Solutions is seeking a Senior Director - Customer Programs to join a Federal Program located in Tyson's Corner, VA, on a hybrid basis. The role oversees three teams: Sales Engineering, Bid & Proposal Management, and Account Management, driving strategic, revenue-facing leadership across US Federal Sales and commercial operations.

The candidate should bring 12+ years in related fields, proven leadership of cross-functional teams, and deep familiarity with US federal contracting

Qualifications

• 12+ years in commercial, business development/capture management, or program management roles within the satellite, space, defense technology, or adjacent sectors
• Demonstrated experience leading multi-functional commercial teams spanning technical presales, proposals, and account management
• Deep familiarity with US federal government contracting, including FAR/DFARS, RFP processes, and federal program structures; experience with IC, DoW, NOAA, NGA, or similar agencies preferred
• Track record of building and scaling commercial operations or enablement functions in a growth-stage technology company
• Experience managing complex, multi-year customer relationships involving both technical and contractual complexity

Responsibilities

• Recruit, develop, and retain high-performing teams across three distinct functional disciplines
• Foster a culture of commercial rigor, customer focus, and cross-functional collaboration
• Establish clear career development paths within each team, ensuring individual contributors understand how their work connects to Spire's commercial outcomes
• Position the function as a strategic contributor to Spire's growth — not a support function — by building internal visibility and credibility for the teams
• Ensure Strategic Account Managers maintain strong, senior-level relationships across Spire's existing federal and commercial customer base
• Drive upsell and contract expansion within existing accounts, working in close coordination with sales leadership to define territory boundaries and opportunity ownership
• Partner with Business Development to ensure Sales Engineering and Bid & Proposal teams are engaged at the right pursuit stage, with clear roles and accountabilities
• Define the organizational interface between BD-led capture and proposal execution, ensuring smooth handoffs and no gaps in competitive intelligence or solution development
• Oversee proposal quality, compliance, and strategic positioning across federal (U.S. FAR/DFARS) and commercial contract vehicles
• Operate Sales Engineering, Bid & Proposal Management, and Strategic Account Management as shared commercial resources supporting US Federal Sales, Rest of World Sales, and Commercial sales team

Job description

Zachary Piper Solutions is seeking a Senior Director - Customer Programs to join a Federal Program located in Tyson's Corner, VA, on a hybrid basis. The role oversees three teams: Sales Engineering, Bid & Proposal Management, and Account Management, driving strategic, revenue-facing leadership across US Federal Sales and commercial operations.

The candidate should bring 12+ years in related fields, proven leadership of cross-functional teams, and deep familiarity with US federal contracting